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Keith Pierson Toyota

Jacksonville, FL

4.8
1,323 Reviews
Keith Pierson Toyota is a family-owned and -operated dealership that's proud to bring quality service to Florida drivers. Visit our Toyota dealer in Jacksonville, FL, to buy or lease a new Toyota, or schedule a visit at our auto repair center that's open seven days a week!
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6501 Youngerman Circle

Jacksonville, FL

32244

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Showing 1,323 reviews

June 19, 2015

SERIOUSLY? my parents have bought a car from there before and told me that they would take care of me. Well I guess my first mistake was forgetting who I was sup More

by terrible customer service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Keys
Jun 22, 2015 -

Keith Pierson Toyota responded

Dear Sir or Madam - Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Tia R. Thomas, Executive Assistant to Keith Pierson 904-771-9100

June 18, 2015

Great experience. Stacey Williams was outstanding. I was so impressed with the professionalism and courtesies extended to me and my husband during our recent purchase. Our sales associate, Stacey Will More

by Sandaroo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacey Williams, Bob Smith
June 17, 2015

Great Experience The buying process at Keith Pierson Toyota is fast, friendly and professional. Chris Jordan and Kennedy made my experience pleasant, I would strongly More

by Miranda Sheoherd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kennedy and Chris Jordan
June 14, 2015

not what I expected Advertisements about the warranty led me to expect more than they actually are. The actual display of the brochure given to me to read mislead me, whi More

by kdb new car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam,Athan
June 12, 2015

Service Very welcoming, greet you at the door. Ask what your looking for, model, color price etc. Did great job of finding the right car to meet my needs. More

by Helen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akbar Stepford,
June 10, 2015

Pleased in Jacksonville, FL The dealership is very customer oriented and makes the buying experience wonderful. The atmoshere is professional and offers a open door feel where y More

by g-matruckin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Woolley
June 07, 2015

Awesome Service Always willing to help and go the extra mile. I have never had a bad experience at this dealership. Everyone is always very helpful and gives excellen More

by Suzieq1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Saint-Pierre
June 05, 2015

worst ever sales guy was more interested in getting my phone number than helping me, cars over priced by like thousands! we went to Arlington Toyota and got the More

by disappointed shopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jason key
Jun 08, 2015 -

Keith Pierson Toyota responded

Good afternoon - We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Keith Pierson Toyota, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns. Tia R. Thomas, Executive Assistant to Keith Pierson 904-771-9100

May 31, 2015

great car! Went back to see Jackie at the Toyota dealer. Bought a car from her before and had a great experience. Traded in our Accord for the Camry and its run More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Saint-Pierre
May 30, 2015

The AMAZING Car Dealership My Wife and I had three pickups, and we wanted a car, one with a better MPG rating, since gas is creeping back up. We traded in two of those pickups More

by verNcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Justice, Daniel Brower, Financial Manager, initials - "MS," who got stung by the bees.
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