Keith Pierson Toyota

I purchaed a 2013 Honda and traded it in for my 2014 Camry. Due to my unhappiness with the Honda, it could not compare to a Toytota. Night and day difference. Jack was a wonderful sales person that rea Camry. Due to my unhappiness with the Honda, it could not compare to a Toytota. Night and day difference. Jack was a wonderful sales person that really made me feel comfortable and helped me all the way through the purchase. It was quite painfull knowing of the loss I would be taking but the thought of paying for something I was not happy with was worse.The staff at Keith Pierson are all wonderful employee's that respect and have nothing but praise for working at the dealership. I purchased my last car wich was a 1999 Camry and all I can say is I should have known better. When you find something that works, you should stick with it, regardless of the cost. More

Mr. Rodriguez has great customer service skills. I didn't feel pressure. I got a great deal and the perfect color Suv. I love how he took the time out and showed me how to operate everything in my bra didn't feel pressure. I got a great deal and the perfect color Suv. I love how he took the time out and showed me how to operate everything in my brand new Rav4. Mr. Rodriguez, Thank you! More

It was clean and inviting and I was treated with respect. Both Chris' that worked with me were professional and helped me get into a new/used van. Both Chris' that worked with me were professional and helped me get into a new/used van. More

This is the third time buying from this dealership and the first 2 experiences were very good. And this transaction is as much our fault as the dealership but in hindsight, I believe this transaction was the first 2 experiences were very good. And this transaction is as much our fault as the dealership but in hindsight, I believe this transaction was the typical "car salesman" syndrome. I was ill so my husband went to trade on a used vehicle and had pictures from the website of what we wanted. Had 2 vehicles to trade but one was "upside down" so we couldn't buy a new vehicle and would only trade one vehicle. BUT the salesman only worked with the new vehicle that he had shown my husband - never went to used vehicles as originally requested. A transaction was worked up and I went in the next day (Saturday) to sign papers. The finance manager kept telling me "your husband has signed most of these so just need your signature" as they were shoved in front of me. I was still not feeling well and since had previous good experiences with this dealership and my husband had gone over the paperwork, I didn't ask many questions. The manager kept telling us how he was the quickest in processing paperwork so that's why he was so busy and closed most of their sales. He briefly went over the financial information with my husband saying how the numbers were a "little" different from the day before but all worked out. The next morning when I looked at the papers, I was astonished at the numbers and we had bought a car that we could not pay for - payments were almost $400 per month more than we could afford and the salesman was told in the beginning the monthly payment amount we could afford - this is the same salesman we had purchased 2 vehicles from so we thought we could still trust and believe in him. Again, we did sign the papers and when we called the salesman Sunday morning, he said the papers could be pulled Monday morning and we could basically start over - that this type of confusion/situation sometimes happened so not a problem. But was told on Monday morning that papers were put through Saturday and since the bank now owned the car, the dealership could do nothing. So we now have a new vehicle that we cannot afford which will repo since upside down in value and can't trade. When I talked to the finance manager about the repo situation, he told me to just drive the vehicle until the bank came to pick it up! So my feeling is that we were rushed into buying a new vehicle when we were looking for a used vehicle and I was not given much information at all about the purchase since my husband had already signed the papers; and since the end of the month/end of the year, I truly believe the paperwork was rushed through to get the sale. Therefore, the "car salesman" syndrome of beware when buying a vehicle because they will sell you what they can was in effect for this sale. We take responsibility for signing the papers and we will "take the hit" and damage our credit but I will never buy another vehicle from Keith Pierson Toyota; I thought we were good customers and would not be taken advantage of the way we were. Keith Pierson is out of town but I was told by the salesman that Mr. Pierson would call me as soon as he got back but there wasn't anything he could do either . . . but he would ask him to call! Keith Pierson Toyota will definitely not be recommended to someone looking to purchase a vehicle. More

DO NOT SELL OR BUY FROM THIS DEALERSHIP. I have had two bad experiences with this dealership!!!! First was about 6 mths ago when I went in to buy a used 4runner I saw online. They told me it was fully chec bad experiences with this dealership!!!! First was about 6 mths ago when I went in to buy a used 4runner I saw online. They told me it was fully checked and a safe vehicle for my family. After looking over the car I noticed the pin stripping was missing on the driver side door. The salesman and I then noticed the car had been wrecked on the left side. They denied they knew it was damaged. I almost bought that SUV. Glad I didn't now. I fell sorry for the person that did buy the 2011 black 4runner limited edition. Your car has been wrecked. Today I receive a call from a Adam saying he would purchase my 2008 Tundra crewmax near my asking price if I was to bring it in for them to look at. He said if it was as clean as it looked online they would buy it from me. He stated that customers had been in looking for my exact truck. I live an hour and a half away and this is my day off to spend with my family, I decided to once again trust the dealership. SHAME ON ME!!!! I drove an hour and a half in the rain to find out they were going to low ball me below the actual trade in value for my vehicle. This was $7,000 less than I was asking for my vehicle. If he would've been upfront with me on the phone I could have saved myself 4 hours and the gas money. My truck is in mint condition buy the way. No reason for the low ball. Clean car fax and never even smoked in. More

I am not a spring chicken, and I know a person when they are being honest. My sales person Steve Tessler is that person. It was a pleasure car shopping at Keith Pierson Toyota. Steve is an asset to your dea are being honest. My sales person Steve Tessler is that person. It was a pleasure car shopping at Keith Pierson Toyota. Steve is an asset to your dealership. I will be back again one day, and I will certainly ask for him again. DAVID PICKETT More

LeAndra Jackson was soooo friendly and really helped me with any questions I had. She Made buying a car easy and non-stressful. AWESOME service!!!!!!!!! with any questions I had. She Made buying a car easy and non-stressful. AWESOME service!!!!!!!!! More

Steve was extremely familiar with the car and demonstrated it's good qualities. I was impressed by the lifetime powertrain warranty and he also was very helpful in wading through the purchasing demonstrated it's good qualities. I was impressed by the lifetime powertrain warranty and he also was very helpful in wading through the purchasing process. We had been thinking about the Rav4 for about a year. More

At first I was not sure about buying a new car, and I heard the radio commercial about the Toyotathon, then I saw a Keith Pierson Billboard. I decided to go to visit this dealer, but to find a good deal heard the radio commercial about the Toyotathon, then I saw a Keith Pierson Billboard. I decided to go to visit this dealer, but to find a good deal on a used car, because I have never bought a brand new car and I was a little nervous about buying a new one. I want to thank Toyota for giving the opportunity to have such an amazing brand new car, and thanks for giving me a great deal. I love my new Corolla 2014, and I am glad I listened to my mother when she told me that " Toyota car are the best out there", and I agree!!! Daniel B. was such a great seller, and he was very patient and polite with me and my three year old daughter.Thank you! More

First of all let me start by saying that our Family has purchased 5 vehicles from your Dealership. I would like to say the only reason I did not give an overall experience rating of a 5 is, when I go to a purchased 5 vehicles from your Dealership. I would like to say the only reason I did not give an overall experience rating of a 5 is, when I go to a car lot to buy a new or used car I like to LOOK at several options. In my recent visit I was told we (the customers) are not allowed to walk around the car lot and look at the different vehicles. The Sales Associate has to bring what they think you want up to the doors for you to look at. I was unsure of what I wanted so I requested to look at the used cars, we had to be driven just a short distance to view the cars and then all the cars were locked. The Sales Associate had to walk back inside and get one set of keys at a time, I understand locking the cars, but the walking back each time takes a lot more time to get to look at the cars. We were told it was for customer service. My husband wanted to leave and go somewhere else because we wanted to look around at different cars befor we decided. The reason we did not leave was I really like dealing with your dealership and Quartisa Edwards was Outstanding. She did everything she could to make us feel valued as a customer. I will be buying a new car in the near future, but I want to be able to look freely at the different options, so i hope this will be different next time. You truly do have a great Dealership, but just think this policy needs to be reviewed. Thank You More