Keller Chevrolet

Chas Keller has a very condescending attitude toward females. He started out nice but then became insistent that “I didn’t understand the car market” he also tried a hard sell approach in buying a new c females. He started out nice but then became insistent that “I didn’t understand the car market” he also tried a hard sell approach in buying a new car for my 18 year old who had totaled a car and that was the reason we were looking for an older model USED car. I will NEVER go to them for anything based on my interaction and the insinuation I did not know what I was talking about. More

I had a 1pm oil change scheduled and I arrived to Keller a little before 1. When I got there the two gentlemen behind the desk told me it would be a bit. They were discussing on how to properly put labor ch a little before 1. When I got there the two gentlemen behind the desk told me it would be a bit. They were discussing on how to properly put labor charges on a bill. After 10 minutes they asked what I was there for, took my keys and sent me to the waiting area. At 2:15 the woman next to me made a phone call to ask if she could be late for her 2:45 COVID test. By this point I went to the clerk to ask how much longer. The clerk called back and they told her they just got my car to the back. I sat outside for another 1/2 hour waiting for my car. At 2:50 I received a call my car was done. The gentleman said I wasn’t in the waiting area so he called. I did ask to speak to a manager but Tammy was on the other line. Today I spoke to Dean Jackson, per Dean - it takes an hour for an oil change because of the paperwork GM makes them do -the gentlemen behind the desk didn’t help me right away because GM forced them to update their software and they were learning a new system -GM is to blame that the dealership makes no money in service. Per Dean GM forces them to give free oil changes and that costs the dealership money because a mechanic is paid $70 an hour. With Keller having to do so many oil changes (approximately 600-700 a week) they can’t fit in repairs which is their “real money maker” When I let him know from the time I got their to when I first called to complain it was a bad experience it was someone else’s fault and if I chose to not get another Chevy because of one bad experience “there’s not much he can do” This was my second bad experience with the service department and I would advise people not to go there. More

I have always had good service here...last time Angelo in service was more than accommodating and fair. Service Mgr.,Tammy is super. I never thought I would like and trust dealer service. service was more than accommodating and fair. Service Mgr.,Tammy is super. I never thought I would like and trust dealer service. More

Liars I got a letter from Chevy saying if I was experiencing certain issues they would replace my brake assist pump. Took my truck to Keller they told me th I got a letter from Chevy saying if I was experiencing certain issues they would replace my brake assist pump. Took my truck to Keller they told me they wouldn't do it unless I got my rear brakes done. That had nothing to do with what the problem was. Then they lied and said they were going to change the calipers. They didn't. They just tried screwing my friend over too by saying if they put in a rear spring shim they would have to do an alignment. Liars and theives! Find yourself a mom and pop service place. Keller only cares about your money and will lie for you to spend more! More

Sales & Service Bought a car when I was casually looking for a replacement. I was previously in a lease, and my new job had me driving far too much for the lease to m Bought a car when I was casually looking for a replacement. I was previously in a lease, and my new job had me driving far too much for the lease to make any sense any more. I ended up finding a used car that was older than the one I was driving, in a model better, with a quarter of the mileage on it. I purchased and ended up with a lower payment than I had on my lease! I recently had an oil change, tire rotation, and inspection that were all completely covered by the dealership. Thanks guys! More

Tried to pull one over me. Bought car after taking home found a 2000.00 charge on invoice that was stuck in for no reason.Watch this dealer very shifty .Darryl the sales manger Bought car after taking home found a 2000.00 charge on invoice that was stuck in for no reason.Watch this dealer very shifty .Darryl the sales manger played stupid. More

Disappointing. No help, couldn't accommodate me at all Sold me a used 2012 Chevrolet Cruze about 2.5 years ago. Car now has transmission issues with 77k miles on it only. They told me $1300 just to diagnos Sold me a used 2012 Chevrolet Cruze about 2.5 years ago. Car now has transmission issues with 77k miles on it only. They told me $1300 just to diagnose the problem and they couldn't guarantee how much it would be after that (maybe even whole new transmission). Unwillingly to accommodate me and find me something else within my price range. They now tell me I am out of luck unless I wanna do a transmission job that is gonna cost way more than the car or I can buy a new car from them on top of all the money I owe on the Cruze they sold me and have a payment of $400. Awful and no other options. Now I'm out a car with a car payment. Very very frustrating and disappointing. More

Salesperson was quick to change his tune. First he swore one thing then he swore the opposite. Finance guy pushes for add ons aggressively if you say no. The "special today only pricing" speech is classic, one thing then he swore the opposite. Finance guy pushes for add ons aggressively if you say no. The "special today only pricing" speech is classic, overused and sleazy IMO. The car was not ready to go on a test drive despite calling in advance. Trade in value they offered was less than half of Kelley blue book. Unless you can't go anywhere else I suggest you buy somewhere else. They have 4 complaints on file with the Better Business Bureau since 7-2011. More