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Keller Motors

1.0

3 Lifetime Reviews

700 W. Cadillac Ln., Hanford, California 93230 Directions
Sales: (866) 882-6546

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3 Reviews of Keller Motors

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March 27, 2018

"Horrible finance dept and customer service"

- Giraffebabe

Very frustrated with our experience. We had to make 4 trips to the dealership because we had to resign contracts 3 times as well as they didn’t put a smog check in the system and had to go back in for a new one. Now almost 2 months later we are dealing with them again because of more financial problems! Horrible customer service from the financial person we worked with as he interrupted and talked over me the entire time I was trying to talk to him over the phone.

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Recommend Dealer
No
Employees Worked With
Abel
Mar 28, 2018 -

Keller Motors responded

I'm so sorry that you had such a difficult time with our service department. This information was passed along to the manager of our service department. Once again, I'm sorry your day did not turn out as planned. Thank you for the feedback. Sincerely, E.J. Muir | General Sales Manager

March 20, 2018

"unprofessional and frustrating service"

- New dodge owner

keller motors has cost me thousands in repairs involving multiple vehicles spanning several years. The final deciding factor to never return was when I was denied the benefits of an expensive extended warranty sold by them at the time of vehicle purchase. I was forced to pay an independent mechanic just over $1000 to fix a blindingly obvious warranty issue that Keller motors refused to take care of that was plainly outlined as a covered part/service under the guidelines of the extended warranty they sold with the truck before it left the lot brand new. They also failed to complete recall work ordered by General Motors in the form of a faulty trailer hitch according to the notice I received from gm in the mail. I once had them go so far as to keep a different truck of mine for well over a month because they refused to back their own work on a job they did that never fixed the problem in the first place. That one cost me a little under $2500 to fix their incompetence. Im embarrassed at the lack of communication between the service, finance, and sales departments! I have found that if you're there to spend money you are the center of attention but if a problem comes up you are a burden to them. They have had more than their fair share of opportunities to make up for their shortcomings therefore I will NEVER return and I will never recommend them for any reason!

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Recommend Dealer
No
Employees Worked With
Sales,service,and finance departments
Mar 21, 2018 -

Keller Motors responded

I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Siincerely, E.J. Muir | General Sales Manager

November 21, 2016

"Good Customer Service"

- JS

After talking to E.J and the General Manager Julian, they corrected a bad situation and kept me as a loyal customer. I appreciated the time they spent with me and that they listened to my concerns. I will recommend Keller Motors to my friends and family because they cared about me as a customer, and went out of their way to assist me and my wife.

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Recommend Dealer
Yes
Employees Worked With
Aaron, Leo
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