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Kelley Auto Mall
Decatur, IN
474 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 474 reviews
August 28, 2026
I had a slow leak in a tire. I bought them from Decatur in October and thought I had a warranty and learned i did not but Greg was wonderful and the leak was fixed. $48. I bought them from Decatur in October and thought I had a warranty and learned i did not but Greg was wonderful and the leak was fixed. $48. More
by vjackson31497
Verified CustomerEmployees Worked With
Greg
August 18, 2026
Poor communication at best Work got done but no follow up to the customer when it was in for oil change and recall part. Half a day work at best but didn't see my car till the next day and mine was scheduled to the customer when it was in for oil change and recall part. Half a day work at best but didn't see my car till the next day and mine was scheduled first thing in the day . More
by sauers41
Employees Worked With
Ford, Decatur service manager
August 14, 2026
Worked with Landon at the Decatur Location that stayed later than normal business hours . Had test drove a automobile before it had a broken mirror on it was to get fixed the next day went back over a wee later than normal business hours . Had test drove a automobile before it had a broken mirror on it was to get fixed the next day went back over a week later still wasn't fixed . Not the sales person fault . That things are not getting fixed . Brought a SUV that was to be ran threw sevice with several things checked to make sure everything is OK. Drove a different Automobile that had bad tires on it and a cover laying in the back that needed fixed . Sold (as-Is) Didn't get to the other side of town and a tire Monitor Notice came up on the screen. At one time Kelley filled the fuel tank with fuel and gave a couple of oil changes with a purchase and Sirius Radio free for a few mouths . I guess not anymore . They do have the free Car Wash. The Warranty and Oil changes and other extras offered for extra cost seemed hi priced . $82.50 for a oil change isn't a good deal maybe someone it is . Seemed different that a than the last time I bought from them a tire issue was fixed . And wasn't told it could be tires or it could be a wheel bearing. If it has been threw all these service checks it seems like a good Automobile Technician would have found and fixed these issues. Again not the salesman fault that someone else isn't doing a job correctly. More
by Bo
Employees Worked With
August 05, 2026
Very friendly Very friendly, kept me well informed and made the experience pain free Very friendly, kept me well informed and made the experience pain free. Extremely professional and polite made the experience pain free Very friendly, kept me well informed and made the experience pain free. Extremely professional and polite More
by randy98
Employees Worked With
The two service gentlemen
July 30, 2026
Quick to help get service set up for my unexpected tire that blew on Friday night right before closing. They even drove me home to Rockford, Ohio. that blew on Friday night right before closing. They even drove me home to Rockford, Ohio. More
by kathyfisher
Employees Worked With
Service dept. I think Ethan helped organize it and kept me updated due to delays in having supplies on hand
July 27, 2026
I was told the car went through an inspection in the shop. They changed the oil. Two weeks after I purchased the car, the service engine light appeared. After another inspection, I was told they found a shop. They changed the oil. Two weeks after I purchased the car, the service engine light appeared. After another inspection, I was told they found an oil leak and a water pump leak. These leaks should have been found and recorded with the first inspection. More
by reiny01
Employees Worked With
Jeff , Tom, Ethan, inspection crew
