Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelley Auto Mall
Decatur, IN
404 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 404 reviews
March 13, 2026
Overall good experience. It was a recall that was done. My daughter and I both had to work so we didn't have to talk to anyone in person. Dropped the car off the night before It was a recall that was done. My daughter and I both had to work so we didn't have to talk to anyone in person. Dropped the car off the night before and picked it up the next day after hours. They called me and said the car was done and we picked it up. Everything was great and went smoothly. All smiles ?? on my side. Thank you for the good work. More
by sniderm1356
Verified Customer
March 11, 2026
Luke Gerber is good guy! Nathan West is a good guy too! Very easy to work with! Nathan West is a good guy too! Very easy to work with! More
by Randyreeve30
March 09, 2026
Mike Kelley is the best employee to work with. He made the buying experience easy. He made the buying experience easy. More
by NKEEFER9
March 06, 2026
Always nice and fast! Always met with kindness! Complete Comfort in waiting room while waiting. Always met with kindness! Complete Comfort in waiting room while waiting. More
by MORRISC927
March 04, 2026
Kind, helpful and efficient. Answered my questions effectively and explained the service in detail. I felt comfortable that the issues with my car were handled thoroughly. Answered my questions effectively and explained the service in detail. I felt comfortable that the issues with my car were handled thoroughly. More
by BRUE081
Employees Worked With
Ethan
March 04, 2026
Good worked with Nate on the 2023 F350 through Ford Kelly Ford that's why I went back to them. And they found the Explorer with the options we wanted on it. Ford that's why I went back to them. And they found the Explorer with the options we wanted on it. More
by Spartansuz
Employees Worked With
Landan & Nate
March 02, 2026
Decatur's team always takes great care of me and my car. I feel valued as a customer and do not feel like a number. They help me understand what my car needs without the high pressure sales tactics that I e I feel valued as a customer and do not feel like a number. They help me understand what my car needs without the high pressure sales tactics that I experienced in the Fort Wayne dealership. That's how you gain trust and a returning customer. More
by HOUSERM68
March 02, 2026
Decatur's team always takes great care of me and my car. I feel valued as a customer and do not feel like a number. They help me understand what my car needs without the high pressure sales tactics that I e I feel valued as a customer and do not feel like a number. They help me understand what my car needs without the high pressure sales tactics that I experienced in the Fort Wayne dealership. That's how you gain trust and a returning customer. More
by HOUSERM68
