Kelley Auto Mall

The service desk staff was nice. I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call woul I had an appointment for a recall on the airbag on my GMC Acadia and when I arrived I was told they didn't have the correct part. A phone call would have been nice. They had a black one but my interior is brown. But when the appointment was made, we were told they had the part. They were able to accommodate me on a different day and they took me to work and then delivered my vehicle to me at work when it was finished. More

Our salesman Luke was very helpful and willing to find answers to all our questions. Overall a positive experience. answers to all our questions. Overall a positive experience. More

Everyone was very friendly and knowledgeable. Made us feel very comfortable . Also a good variety of cars to look at Made us feel very comfortable . Also a good variety of cars to look at More

Pete was very awesome to work with on scheduling the repair on my 2021 Chevy 1500. He was very professional and clear communication between the drop off and pick up after the truck was fixed. repair on my 2021 Chevy 1500. He was very professional and clear communication between the drop off and pick up after the truck was fixed. More

Although Decatur took care of me, the person I talked to made my appt for Ft Wayne instead of Decatur where I called and live. Imagine there surprise when I dropped off my Blazer for work. Must have a bette made my appt for Ft Wayne instead of Decatur where I called and live. Imagine there surprise when I dropped off my Blazer for work. Must have a better system of them finding out where you want your service done. More

Staff was friendly but the whole experience was very unorganized and seemed unsure of process. unorganized and seemed unsure of process. More

They we're very professional and courteous their job work is outstanding you can't even tell that I wrecked the car it was almost like they replace it with brand new cars is so good I would recommend this to is outstanding you can't even tell that I wrecked the car it was almost like they replace it with brand new cars is so good I would recommend this to anybody fantastic job and wonderful men doing the work I would love to say it's a triple AAA RATING More

Excellent service again for all my automotive needs. Will always return for their attention to detail and in understanding my needs. Will always return for their attention to detail and in understanding my needs. More

The Kelley Auto Mall Decatur location is always so very helpful! The staff is friendly and I always get great service! helpful! The staff is friendly and I always get great service! More

Didn't help with problems. breaks wearing out before there time. 40000 miles had too replace both back breaks and rotors. breaks wearing out before there time. 40000 miles had too replace both back breaks and rotors. More