Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelley Auto Mall
Decatur, IN
416 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 416 reviews
Verified Customer
February 17, 2026
This is the second time I’ve purchased from Kelley and it is great they go through the car with you. is great they go through the car with you. More
by PAMCB66
Employees Worked With
February 15, 2026
Dealership was clean , employees were friendly, and the financing was easy, and the location is close to my home financing was easy, and the location is close to my home More
by selzer2
Employees Worked With
February 15, 2026
This was my third trip on a faulty brake caliper. The first time in the tech grease the pins and clean them up. Brake caliper acted up again a few months later. Tech said the caliper looked OK. I end The first time in the tech grease the pins and clean them up. Brake caliper acted up again a few months later. Tech said the caliper looked OK. I ended up replacing both front brake lines seem to work for a little while few months or so. Brake caliper started holding up again at this point. I was really frustrated. I told management that I was not paying for a Motorcraft caliper that should've been put on the first place. But the tech that worked on my truck was also the one that worked on it in the past he does very good work. And I did walk out without paying for that caliper and labor. More
by FISHINGMAN60
February 13, 2026
Poor timely updates or no updates at all. Hard to get ahold of service advisors and managers. Main kelley phone operator was extremely rude. I feel like the mechanics are just throwing parts Hard to get ahold of service advisors and managers. Main kelley phone operator was extremely rude. I feel like the mechanics are just throwing parts at my vehicle and expecting me to pay for their guessing game. More
by Patriot123
February 12, 2026
Battery died. The battery not working properly and a new one was installed. Thank you ?? ?? The battery not working properly and a new one was installed. Thank you ?? ?? More
by lmsheppard33
Employees Worked With
Trevor Marple, wish you guys had receipt capability when paying with cash.
