Kelley Chevrolet - Service Center
Fort Wayne, IN
58 Reviews of Kelley Chevrolet - Service Center
After paying $50,000 for a new Chevy Colorado pick up, I am very very disappointed in GM's quality and also with Brandon's incompetence in your service department. Brandon and I had talked about five areas am very very disappointed in GM's quality and also with Brandon's incompetence in your service department. Brandon and I had talked about five areas that had contamination in the paint and also a lot of areas where the undercoating was skipped. I told him I wanted to paint areas buffed and to call me when that was done and I would come in to check it out. I was not called And just happened to come in. Wes in the body shop was the only competent and professional person did I encountered. He did an excellent job buffing the contamination in the paint and although you can still see two of the areas, I chose to leave those as is and not repaint the hood and one front fender. If I hadn't have come in, the work order would have sent the truck to be repainted, which I definitely did not want. Most of the areas that were skipped when it was under coated were redone, but not all of them. In addition, while the truck was there, it had to have the headliner removed, and an additional brace riveted in the roof to keep it from caving in simply by going through your car wash! It is pitiful that a brand new vehicle should be sold to a customer with those obvious defects. More
Very knowledgeable and 'on the ball' keeping my car on schedule. He keeps me posted on the the status of the car's condition, or new car issues that should be addressed schedule. He keeps me posted on the the status of the car's condition, or new car issues that should be addressed More
Service person Andy did a good job on having my truck checked out. Thanks again checked out. Thanks again More
Excellent service. Great on recommendations for car maintenence depending on milage. Definitely on time and service completed in a timely manner. Updated via text. Nice Great on recommendations for car maintenence depending on milage. Definitely on time and service completed in a timely manner. Updated via text. Nice comfortable lounge for waiting. More
Problem still not fixed yet. It has been worked on 5 times and hope i will here from them of what is next. It seems like my time coming in for service is not important to the s It has been worked on 5 times and hope i will here from them of what is next. It seems like my time coming in for service is not important to the service individuals or GM More