Kelly BMW

This was the second car I have purchased from Kelly BMW, and I would not hesitate to recommend this dealership for those in the market. My sales representative was Desirae B., who was very knowledgeable abo and I would not hesitate to recommend this dealership for those in the market. My sales representative was Desirae B., who was very knowledgeable about the product line and was able to provide very helpful guidance throughout the purchase process. I had a great experience! More

Terrible experience. I believe they tried to convince me a faulty sensor was out if warranty so they could charge higher shop labor and OEM part fee, plus $210 diagnosti I believe they tried to convince me a faulty sensor was out if warranty so they could charge higher shop labor and OEM part fee, plus $210 diagnostic fee. Rep all but admitted that warranty reimbursement from MFG is substantially less. Done with Kelly, done with BMW More

I have bought and/or leased cars from Kelly BMW for many years. This month, when my lease was about to expire, I discovered that my long-time client advisor had retired! Oh, no. But Connor Cavanagh stepped years. This month, when my lease was about to expire, I discovered that my long-time client advisor had retired! Oh, no. But Connor Cavanagh stepped right up and quickly and efficiently answered all my questions and put me into a 2025 330ix to my exact specifications. He was great to work with, which means three more years with Connor, Gordon and Lindsay looking out for me! Great dealership! More

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service. More

My BMW was overheating and making squealing noise. I was lied to and conned into paying $7000 to do everything except fix the overheating problem it was needing a water pump after they got the $7000 t I was lied to and conned into paying $7000 to do everything except fix the overheating problem it was needing a water pump after they got the $7000 they told me what the problem was and then tried to deny that I didn’t already tell them that was the problem when found out I told them they act like it was my fault. I asked the man to fix certain things he refused unless I had something else fixed first that had nothing to do with the problem. My car ran when I got it there other than the battery being dead all that needed was a jump from sitting , it started up before I took it there. It’s worse now and they’re making me tow it out. The place is a complete scam and needs to be torn down. I’m sure someone will have a lawsuit on them soon. More

Although vehicle was maintained as scheduled, the experience of working with Kelly BMW service advisor Matt's was strange, unpleasant and at times unprofessional. When we arrived on time to our first experience of working with Kelly BMW service advisor Matt's was strange, unpleasant and at times unprofessional. When we arrived on time to our first appointment for my X5 and approached his desk, he kept staring at his monitor, pretending not noticing us for good 2 minutes and eventually awkwardly directed us to customers' waiting area. The same happened when we came to drop off our loaner. This time he stood and looked at his colleague's computer while ignoring the presence of me right in front of him for good 5 minutes. I had to go ahead and find someone else walking by to assist us. Another one and the most frustrating experience was when he negatively responded to my request to address software upgrade issue by declaring that my CPO coverage has expired about a week ago and now has to be paid for. I reminded him that I requested to assist me with that during my coverage period as well and he ignored and provided excuse that all X5s of that year have that issue and they won't be able to help. Maybe it was just my experience with Matt but he was extremely arrogant defensive and unwilling to help. More

Very poor service. Dezaire is plain old rude and does not provide the right information. She said she had what I needed. I started negotiating and she did not like that Dezaire is plain old rude and does not provide the right information. She said she had what I needed. I started negotiating and she did not like that. After I drove there she basically said I don’t have the car and I don’t want you to drive another car! Extremely rude! Will never go back again. Stay away. More

Just bought my first BMW. Had the best experience with Dezirae Burns. She was able to provide multiple options to meet my needs. I highly recommend Kelly BMW and Dezirae! Had the best experience with Dezirae Burns. She was able to provide multiple options to meet my needs. I highly recommend Kelly BMW and Dezirae! More

With current high demand their policy is not deal with anyone who isn't standing in their facility. I offered a $5,000 non refundable deposit and the balance in two days. Their counter was call them just anyone who isn't standing in their facility. I offered a $5,000 non refundable deposit and the balance in two days. Their counter was call them just before close, take the red eye, arrive at 8 am the next day, and MAYBE the car would still be availble. VERY short sighted. People will remember being treated so poorly. More

Gordon Rhea is a service writer at Kelly BMW. Due to his knowledge, professionalism, and character, my husband and I return year after year. Due to his knowledge, professionalism, and character, my husband and I return year after year. More