Kelly BMW

Rude staff, try to rip you off, do not go here, was warned by friends, should have listened warned by friends, should have listened More

I brought my BMW in for its first service visit. First class all the way. Very professional. Lots of communication before, during, and after. They have a wonderful shuttle service that took us t First class all the way. Very professional. Lots of communication before, during, and after. They have a wonderful shuttle service that took us to the mall for a few hours and then brought us back. I even received a video from the technician updating me while they worked on it. Matthew kept in touch with me the entire time, and even checked in a couple days later. So nice working with an establishment that is so professional and is so good at what they do. More

Very responsive and detailed. When I requested something, they responded. Nate and Paul handled everything in a timely manner. When I requested something, they responded. Nate and Paul handled everything in a timely manner. More

If you need to have your BMW repaired or serviced in the Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed signifi Columbus, OH area, you should definitely go to Kelly BMW! I highly recommend Service Advisor: Matt Hatcher. I have an older BMW that needed significant repair and their technicians provided me with a video of their evaluation "under the hood" as well as a detailed listing of what needed to be done and items recommended but optional. I could not be happier with their customer service, speed of service and going above and beyond to treat me as though I had purchased my BMW from Kelly. When I decided to buy a new BMW, I will definitely buy from Kelly! More

I have been a client of Kelly BMW for 5 years now. The service Department (Gordon, Nate, Mark) are commited to delivering the best client experience. We are a two BMW household and trust all of our servic service Department (Gordon, Nate, Mark) are commited to delivering the best client experience. We are a two BMW household and trust all of our service needs to the Kelly BMW team ! More

Superior Service Department Professionals Gordon Rhea of the Service Department was fantastic in scheduling a service appointment and securing a loaner vehicle for me when my car exhibited eng Gordon Rhea of the Service Department was fantastic in scheduling a service appointment and securing a loaner vehicle for me when my car exhibited engine troubles and failed to accelerate appropriately. Gordon is knowledgeable and organized and is the epitome of what an exceptional service professional stands for. Thank you, Gordon and Kelly BMW. More

Kelly service dept I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great b I have been buying cars from Kelly for 18 years now and I rate their service department as number one. Their finance director, sales staff are great but thr service department is awesome. More

30 years I’ve been going to Kelly Bmw, since 1988 Honest, willing to go the distance to help customer understand what’s needed to be done. Very knowledgable and professional as well as courteous. Honest, willing to go the distance to help customer understand what’s needed to be done. Very knowledgable and professional as well as courteous. Work almost always done on time. Provides courtesy’s vehicles. Excellent waiting area atmosphere , food, berate and tv. More

Tires loosing air I live an hour away but stopped in and asked the attendant to check my tires as I was loosing air slowly in two and they were low. He showed me I had I live an hour away but stopped in and asked the attendant to check my tires as I was loosing air slowly in two and they were low. He showed me I had bubbles on the side walls, I knew I had hit some terrible potholes this winter so I wasn’t surprised. Besides it was close to time for new tires anyway. They gave me a price that was better than I’ve paid anywhere else so I left my car. I also saw they had a nice deal on a spa detail on their website so I requested that done too. After diagnosing they found I had two bent wheels. I gave them the go ahead. I want to stress that I felt no pressure to have anything additional done, so I asked what they would do if this was their vehicle. In the end I had 4 new tires, straightened wheels, and an alinement done. I was very pleasantly surprised by the cost! When I picked the car up they made me feel like I was taking delivery on a brand new car and it looked brand new! My car has 150,000 miles and it looked and drove like it did when I bought it! This was my first time using them for service and I will definitely be back :) More

Avoid their service department Ashely Harmon in their service department will go out of her way to make your life complicated. They attempted to make me pay for a recall (for all pa Ashely Harmon in their service department will go out of her way to make your life complicated. They attempted to make me pay for a recall (for all parts & labor). Saying there was no other way and my car wasn't covered. A simple call to BMW NA and literally within 10 minutes had everything taken care of and confirmed that it was. I would avoid this place like the plague. Not my first time here but my first time in over 2 years thinking things have had to change, i was wrong. The next nearest BMW dealership is 20 miles further from me but worth the trip! More