Kelly Buick GMC

enjoyable experience Nick really took the time to make sure that I was happy with the purchase, there was a slight glitch with the finances, but he worked me through it wi Nick really took the time to make sure that I was happy with the purchase, there was a slight glitch with the finances, but he worked me through it without making me feel like I did something wrong. Very happy with my new car and the price that I am paying per month. Very patient man. explained everything about how the car works. More

A GREAT PURCHASE EXPERIENCE My wife's and my experience with Heather Doll was exceptional! Heather was knowledgeable in all aspects of the sales process. She took time to comfor My wife's and my experience with Heather Doll was exceptional! Heather was knowledgeable in all aspects of the sales process. She took time to comfortably guide us thru the process. Heather explained all our options thoroughly... She was courteous and patient and took time to thoroughly answer our questions. I highly recommend her as a sales professional! In addition, the dealership and management were superb to work with in all aspects of the transaction! More

Great experience for the first time buyer After having difficulties at several other dealers, Kelly Buick GMC went the extra mile to help ensure I got into a reliable, safe car that I could af After having difficulties at several other dealers, Kelly Buick GMC went the extra mile to help ensure I got into a reliable, safe car that I could afford. They even sent a car to pick me up. Heather Doll was very friendly, professional, and easy to feel comfortable with; something that's important for the first time car buyer. The whole process can feel a little stressful, but she puts you right at ease and really made sure I got a good deal and a great car. More

Very happy with our purchase We recently brought our 7 year old Buick in for service and ended up buying a new car. Nick helped us find the right car for us when we couldn't deci We recently brought our 7 year old Buick in for service and ended up buying a new car. Nick helped us find the right car for us when we couldn't decide on what we wanted. Nick is professional and knowledgeable. He got us a great deal on our car and we will definitely recommend him and the dealership to friends and family. More

Great experience I was referred to Nick by an old boss of mine and he couldn't have been a better choice! This was my first new vehicle purchase and Nick was able to w I was referred to Nick by an old boss of mine and he couldn't have been a better choice! This was my first new vehicle purchase and Nick was able to work with me to get me the price I wanted to pay. He was very knowledgeable about the product and got me into the truck I wanted. More

Wonderful experience! We recently purchased a certified used GMC Acadia and were very pleased with the overall service we received. Heather Doll was fantastic. She was very We recently purchased a certified used GMC Acadia and were very pleased with the overall service we received. Heather Doll was fantastic. She was very professional, friendly, and helpful, and not at all pushy. The dealership was family-freindly and our kids felt at home with coloring, watching tv, and eating popcorn while we chatted with Heather. That certainly made the experience much better and less stressful! More

There In A Pinch With many heavy decisions to make around the holidays, this was one painful decision that was softened by a pillow. Nick did a phenomenal job helping With many heavy decisions to make around the holidays, this was one painful decision that was softened by a pillow. Nick did a phenomenal job helping me get a deal done. More

Nick is very efficient and friendly! Nick was very professional and personable. He made the process very easy and not stressful in making my car purchase. He is extremely friendly and we Nick was very professional and personable. He made the process very easy and not stressful in making my car purchase. He is extremely friendly and we were able to complete paperwork, etc in a timely manor. I drove almost 4 hours to come make this purchase and I did not regret the trip! I would definitely refer him to friends. I love the Acura TL- I am enjoying it so far!! Thanks Nick for all of your help!! -Indra Hemans (08 Acura TL) More

Great used car experience! Buying a used car (or new) can be a very stressful transaction, especially when buying a vehicle over 7 hours away from home! Finding the vehicle I wa Buying a used car (or new) can be a very stressful transaction, especially when buying a vehicle over 7 hours away from home! Finding the vehicle I was looking for on the Internet it was offered for sale by Kelly Buick GMC. My initial contact was with Sarah Elabhar in Internet sales. Sarah couldn't have been more responsive to my questions and getting back very quickly with answers. Sarah would check with Sales Manager Matt to get the answers I needed including sending me additional photos and making sure an open GM recall was taken care by the service department. After flying into Allentown from Columbus, Ohio I was picked up at the airport by Nick Paxos, my sales specialist. Nick was very professional and made me feel completely at ease. What a pleasant transaction in purchasing an awesome used Cadillac. More

Terrible Experience. Watch out for these people I had a terrible experience with the Kelly dealership over the weekend. In fact I will be writing a letter to submit to General Motors so it can go o I had a terrible experience with the Kelly dealership over the weekend. In fact I will be writing a letter to submit to General Motors so it can go on record as a formal complaint. I had a 10am appointment Saturday and the service department had me waiting there for almost two hours before they pulled my car in to assess the trouble I was having with the windshield wipers. Why schedule me for 10am when they couldn't even look at my car until 2 hours later? This is extremely rude and unprofessional customer service. To continue, when I initially brought the car in I told the service consultant (Leann Green) what was wrong with the wipers and how they managed to somehow stop working. I also told her that I wanted another opinion regarding a leak that was coming from the AC Condenser coming from the front of the vehicle. She told me she would have the technician look at everything and would let me know. I told her that I didn't want any work done to the vehicle until I was notified. I was assured that I wouldn't be charged anything until I was notified. By 12noon I decided to have a relative pick me up because there were things I needed to do. I notified the service technician that I would be leaving the car at the dealership and instructed her to call me once she could provide an update. Around 1:00pm she called telling me that I needed a new windshield wiper motor because the linkage was broken and this inexpensive part wasn't sold separately. I was also told that the mechanic couldn't find the leak I had described so there wouldn't be any additional costs. Again I told the service advisor it was coming from the AC Condenser and I wanted a second opinion concerning how much it would cost to have it repaired. Before we got off the phone I was told everything would cost approx. $370. The cost was more then excessive but I agreed to have the work done because I couldn't drive around with windshield wipers that didn't work. At 3pm I was told the car was ready. When I arrived at the dealership the total bill was now $450. I was told I was charged an additional fee to have the mechanic tell me there was a leak coming from the AC Condenser. I asked the person why I was charged when I already knew where the leak was coming from and I had communicated that when I initially brought the car in. She told me the mechanic had to get paid for his time. This is completely unacceptable. I already knew what the problem was. In fact the dealership initially told me there was nothing wrong and were quick to tell me everything was fine until I urged them to look at the AC Condenser a second time. This was a way for them to charge me more money. I believe I was taken advantage of. I was lied to. I was charged a fee for something I already knew. I was told this wouldn't cost me anything. When I was notified over the phone how much everything would cost the additional expense was not brought to my attention. When I am picking my car up as the dealership is closing its brought to my attention? Unacceptable. I shouldn't have been charged the additional money. I'm filing a complaint. I will be telling everyone I know how I was taken advantage of. I have family who have purchased cars from Kelly. They lost a lot of business because of one person and the way I was treated. I will do everything within my power to make sure this incident doesn't go unnoticed. Terrible dealership. Unprofessional people with no integrity More