Kelly Buick GMC

Beware of deceptive practices at this dealership! Beware of deceptive practices at this dealership. On March 25, 2014, I came to this dealership with the intention to buy a new 2014 Buick LaCrosse. Beware of deceptive practices at this dealership. On March 25, 2014, I came to this dealership with the intention to buy a new 2014 Buick LaCrosse. After driving the vehicle we negotiated 36 month lease for $15,000, with all fees and taxes included. At the same time I was offered to take the vehicle for 24 hrs. further test drive with the understanding that if I like the vehicle, we are going to close the negotiated deal the very next day, after I return the vehicle. When I came the next day with the intention to finalize the deal as previously negotiated with Steve Robertello and Michael Holmwood, surprisingly I was told that the negotiated price was based on 24 month lease instead of 36 months, although I clearly negotiated the price for 36 months. At the negotiation no one told me that the price was calculated based on 24 month lease. When I asked Steve Robertello that I’d like to speak with Michael Holmwood, who calculated the price during negotiation, Steve returned back saying that the sales manager (Michael Holmwood) has no time for me because he was busy. At the same time he did not even bother to come up to explain what he has done wrong. When I was leaving the dealership he did not seem to be very busy. I stopped at his desk and expressed my dissatisfaction with his unprofessional management quality. Two days later, Steve Robertello called me and asked if I am still interested in buying a new 2014 Buick LaCrosse, the vehicle I took for a test drive. In our phone conversation I confirmed again, that I am interested but with the price we negotiated on March 25, 2014 which was 36 month lease for $15,000. Steve responded that he needs to talk to his manager and will call me back soon again. As of today (April 7th), I have not received any response from this dealership whatsoever! My experience and impression at this dealership is very negative and therefore in the future I will stay away from this dealership and definitely I will share my experience with others. More

Buick Regal Purchase This was my first experience purchasing a car from Kelly Buick and my first Buick purchase. I typically HATE going to buy a car because as we all kno This was my first experience purchasing a car from Kelly Buick and my first Buick purchase. I typically HATE going to buy a car because as we all know, salesmen can be quite pushy sometimes. Often times I do my own research before I go to the lots and know more than the salesmen do. I was pleasantly surprised how enjoyable my experience was at Kelly. Matt Jones was very helpful. He was very knowledgeable and able to answer all of my questions without pushing me to sign on the dotted line. I ended up getting a beautiful car for the right price. I thank Matt and all of the employees at Kelly Buick for making my car buying experience a positive one. I will be back in the future and will be recommending this salesman/dealer to friends and family. More

Not sure what this means I recently worked with Kevin on the purchase of a new GMC Acadia. I found Kevin to be positive, enthusiastic and solution oriented when inquiring abo I recently worked with Kevin on the purchase of a new GMC Acadia. I found Kevin to be positive, enthusiastic and solution oriented when inquiring about my next car. Kevin promptly answered all my questions. Knowing that my lease is not up until May Kevin was very patient with me which is a refreshing quality for a car salesman. In terms of follow up Kevin was excellent. Kevin knew my telephone number and email address and called emailed and even texted me when appropriate. I am confident that I will buy a car from Kevin. More

My experience My husband and I are shopping for a pre owned gmc truck for our family. We had a wonderful experience working with Steven . He was very professional a My husband and I are shopping for a pre owned gmc truck for our family. We had a wonderful experience working with Steven . He was very professional and knew the trucks details inside and out. We would highly recommend your dealership to our friends and family . More

I have been a GMC owner for over 25 years with several dealerships. this is my first experience with Kelly and it was a top notch experience. Matt Jones was never pushy and always answered my questions in dealerships. this is my first experience with Kelly and it was a top notch experience. Matt Jones was never pushy and always answered my questions in a timely manor. i believe i got a great deal on my new car and fair value for my trade. i will certainly be happy to refer Matt to family and friends. More

Nick did a great job for us. He got us a wonderful price we were very happy with. Nick took the time to explain all the functions of the car. If we needed to contact him, we always get a speedy response an we were very happy with. Nick took the time to explain all the functions of the car. If we needed to contact him, we always get a speedy response and answers to all our questions. We would definately recommend Nick & Kelly GMC to our friends. More

Nick met my wife and I almost as soon as we got out of our car. When I mentioned we were to meet with the internet sales person, Beth (also a great person), he found her for us. He then brought up the c our car. When I mentioned we were to meet with the internet sales person, Beth (also a great person), he found her for us. He then brought up the car we were interested in and took over the sale from Beth's introduction. Nick reviewed our trade in and got us a great deal on both the sale and trade in. When we saw the numbers, it was a done deal. He took care of everything we asked for and it was quite a new experience in having such a totally helpful car salesman. I would recommend Nick to everyone interested in buying a car. More

Buick Regal GS My name is Joe Gallagher. I was looking for a new car for my wife Sandy. We met with Nick Paxos and he was very helpful. When we saw a 2013 Buick Rega My name is Joe Gallagher. I was looking for a new car for my wife Sandy. We met with Nick Paxos and he was very helpful. When we saw a 2013 Buick Regal GS we knew that was our car. The price was right and we got a fair value for our trade in. More

had a great experience there was great customer service. we were treated very well and picked a perfect car. we will definitely go there again in the future. we were treated very well and picked a perfect car. we will definitely go there again in the future. More

We were in the area looking for a vehicle and stopped at Kelly Buick. We were approached by Nick Paxos and from there forward we were given the best customer service we have ever encountered. He was very Kelly Buick. We were approached by Nick Paxos and from there forward we were given the best customer service we have ever encountered. He was very knowledgeable about not only the new Buicks, but also the used inventory on his lot. He was more than accommodating to our needs and made sure we left with the vehicle we wanted at the price we were comfortable with as well. He followed up with us after the sale and that was a quality in a salesman we never experienced before, that was a personal touch to us. We would definitely recommend Nick and the Kelly dealerships to anyone looking for a new or used vehicle. More