Kelly Buick GMC
Emmaus, PA
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Was greated by Beth, very pleasant and then was introduced to Nick. Greeted us very professional and asked what my needs were. I stated looking for a nice low mileage used vehicle due to our circ introduced to Nick. Greeted us very professional and asked what my needs were. I stated looking for a nice low mileage used vehicle due to our circumstances. The next things he asked if would we consider a lease. I then stated we may. Well after a short few minutes hes tyring to talk us into leasing 2 cars right away. We were thrown back that we were even asked. My husband stated no we were here for 1 car and one car only. Nick insisted that we just hear him out on his proposition before we make a decision and my husband tried to get him to listen that we did not want but Nick keep cutting him off and insisted we see all numbers and this went back and forth for a while. So that started a bad vibe. Meanwhile went out looking at cars till Nick came out. We test drove a Buick came back and due to our circumstance the lease would not work. Ok, so back to square one as I wanted looking at a nice used vehicle. 1st car nothing like I was asking and not in good condition, 2nd car my choice liked it and was then again denied. Ok it was now 4 hours and I and family exhausted and frustrated, just wanted to leave at that point. During the one test drive he took a personal call and was telling the person who dissappointed he was that he did not get a promotion. Then proceeded to tell me about it all and how important the survey at the end the deal would be and to please rate him with 5's. First of all you should never suggest to your customer how to rate yourself to them. Then a Business Manager came over, sorry don't recall his name, but was my saving point of contact. He asked us what we came for and Nick proceeded to tell him what he was trying to do with all the numbers, they were going back and forth making us feel uncomfortable when the gentleman told Nick to stop. We went into his office he ran our credit and numbers. Meanwhile he and Nick were still going at it a bit. Then there was lost paperwork that took a while to be found with our SS#s on which made us uncomfortable. So this gentleman than took a look at the list of inventory and said he believes he has a car that will work for us and if not he will take my wants and find that car for me within the next 2 days. I was please with the way he wanted to help us find a car. So Nick then took the keys and brought the car around. I feel in love with it the moment I saw it, sat in it and drove down the street. While on test drive I asked Nick if he would call the gentleman and ask him to get numbers together for we wanted to drive it home. Nick was stunned but called. The numbers worked and the gentleman put everything aside to get all of our paperwork ready for us, he put us first and made me feel like a true customer. So here is the other kicker while signing papers Nick bleeps out a profane word in fromt of us and our son! What really we looked at each other and could not believe it. He caught himself and apologized but really is that true customer service. I work in this world and I would have been pulled into office and given a written warning. So at this point we just wanted our car and go home. So at the end he insisted we give him all fives on this survey, well I am sorry Nick. I am sure somewhere you have a nice personality but this day it just seemed pushy and arrogant. I give the sale not to you but the business manager for if it was not for him stepping in there would have been no sale that day and I don't believe I would have come back. So again my apologies for not remembering his name it was a tiring and long day. More
Just bought a new regal from Kelly a couple weeks ago. I am currently loving the car!!! I had a pleasant time buying the car. The price was a bit high but it was within my range. Anthony was a great salesma am currently loving the car!!! I had a pleasant time buying the car. The price was a bit high but it was within my range. Anthony was a great salesman and was very understanding about exactly what I wanted. He helped me get in the right car!!!! Thank you very much. More
We chose to buy our vehicle from Kelly because of their history. We knew the vehicle we wanted to purchase and the specs that the vehicle should have. Bruce DuBois was a fantastic salesman. He ensured th history. We knew the vehicle we wanted to purchase and the specs that the vehicle should have. Bruce DuBois was a fantastic salesman. He ensured that we were completely satisfied with our purchase. I feel that we received a fair deal/ value for our new vehicle. More
Although I have not bought any vehicle from this dealership before, I have my vehicles serviced here and have a very positive experience each time. We came in looking to have my car appraised and, a dealership before, I have my vehicles serviced here and have a very positive experience each time. We came in looking to have my car appraised and, at the same time, also looking for a newer replacement car. We worked with Nick Paxos and was very pleased his professionalism. He worked very diligently with us and provided us with as much information we needed to make us feel comfortable. The people I dealt with during the entire process really wanted to earn my business and they worked with us until both parties are satisfied. This is going to be my first dealership of choice for my next vehicle purchase. More
Just bought a new Buick from Anthony at Kelly. My buying expirence was great. Everything went off smoothly I got the car I wanted for the right price. Anthony was very helpful and helped me get exactly what expirence was great. Everything went off smoothly I got the car I wanted for the right price. Anthony was very helpful and helped me get exactly what I wanted!!! More
I went to the dealership feeling apprehensive and left very happy with our new vehicle. Joe made everything very easy and he was super nice. I would definetly recommend this dealership and Joe to anyone w very happy with our new vehicle. Joe made everything very easy and he was super nice. I would definetly recommend this dealership and Joe to anyone who needs a quality vehicle. He understood our needs as a family and also what our financial situation was. My husband hates buying vehicles and even he said it was a good experience. Joe was super nice and not pushy at all. He completely went out of his way to get us the vehicle we wanted. More
Anthony was extremely helpful, very understanding and courteous. He quickly located the truck that we wanted and after assuring him that were serious about the purchase, he made sure that we could drive courteous. He quickly located the truck that we wanted and after assuring him that were serious about the purchase, he made sure that we could drive it home to have in our possession for my husband's birthday. I would recommend the GMC products as well as Anthony for any future purchase. We drove over 50 miles to get the truck we wanted that day, and the best gift was the excellent service. Thanks again Anthony! More
My salesman Gailen Engel did a great job with showing my husband and I the features of the car and explaining and questions we had, however I felt overwhelmed by the finianical person Michael Sorathia who r husband and I the features of the car and explaining and questions we had, however I felt overwhelmed by the finianical person Michael Sorathia who rushed the paperwork process and did not allow time to explain what we were buying and to match numbers up or even hand any paperwork over to the salesman so he can explain it. More
I had gone in for regular service on my car and as always, Eric keeps me up to date with all services dine and needed on my vehicle great job as usual Eric. He is always fair and honest. always, Eric keeps me up to date with all services dine and needed on my vehicle great job as usual Eric. He is always fair and honest. More