Kelly Cadillac

5 star service Easy, no pressure, no gimmicks car buying experience. The atmosphere was laid back and friendly. Marc was extremely knowledgeable & made the transacti Easy, no pressure, no gimmicks car buying experience. The atmosphere was laid back and friendly. Marc was extremely knowledgeable & made the transaction pain free. The lobby and refreshments were a bonus! Thanks Joe Joe for going out of your way and helping me out with my iPhone- it was nice doing business with happy, knowledgeable people. More

Excellent customer service!!! I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the deale I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the dealership was friendly, knowledgeable, and willing to go out of their way to make the customer happy. There was no typical "car dealership hassle". Howard, my salesperson, was extremely helpful from beginning to end. I would highly recommend Kelly Cadillac for sales and service. Fantastic experience. I love my new 2015 Escalade! More

great experience From the moment I met Mr. Bailey until I left with my car I was treated with great attention and care. This how everyone should be treated. Highly rec From the moment I met Mr. Bailey until I left with my car I was treated with great attention and care. This how everyone should be treated. Highly recommended. More

great people justin bailey went out of his way to get us a great deal.the whole dealership was very nice they treated my wife and i great. i would recommend them t justin bailey went out of his way to get us a great deal.the whole dealership was very nice they treated my wife and i great. i would recommend them to anyone. john and maria soders More

Great car buying experience ! Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessica’s vehicle. I enjoyed t Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessica’s vehicle. I enjoyed to get to know you and your dealership a little bit. I’m impressed with the level of service from everyone that was involved. Zack was great with follow up on Jessica’s vehicle questions . Glenn was fantastic with securing the financing for Jessica . I’m not surprised at how great the experience was after getting to talk with you for a few minutes . An owner who leads the service excellence by example is very refreshing. I wish you continued success . Thanks again for everything. Make it a great day Thanks More

Best Service...Ever! My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us va My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us various models, went for a test drive and filled out all the paper work to purchase the vehicle. We weren't even sold on getting a Cadillac (I was highly considering a Jeep). Starting with Justin, the owners and even the financial manager, everyone was awesome. Very friendly, helpful, professional and focused on delivering exceptional customer service! Since purchasing the vehicle Justin has followed up with me numerous times to be sure I am happy. I can not say enough good things about Kelly Cadillac and Justin - best customer service I ever received! I will also be referring any friends or family members to Kelly Cadillac. Thanks for making my car buying experience so easy. More

happy customer overall the best experienceI've had in buying a car justin bailey was one of the best salesman would definitely recommend Kelly Cadillac to anyone so overall the best experienceI've had in buying a car justin bailey was one of the best salesman would definitely recommend Kelly Cadillac to anyone so thank you to all the staff involved at kelly cadillac for making my experience a good one More

Exceptional Buying from Kelly Cadillac was truly a great experience Everyone from Justin to owner Mr. Kelly were friendly and accomodating.The follow up after the Buying from Kelly Cadillac was truly a great experience Everyone from Justin to owner Mr. Kelly were friendly and accomodating.The follow up after the sale has been very good. Would we buy from them again ? Certainly!!!!!! More

A Pittsburgher with car trouble I was about 300 miles from home with my sister and three teenagers when my check engine light came on and my seven year old Cadillac xxx started ridin I was about 300 miles from home with my sister and three teenagers when my check engine light came on and my seven year old Cadillac xxx started riding rough. Not knowing what to do, I called Kelly Cadillac in Lancaster PA for advice. The service department was so nice and helpful and despite having no scheduled appointments available for a week, he told me to come over as soon as I could and they would look at my car. As soon as we arrived, I was pleasantly greeted and quickly received service. We were invited to wait in a comfortable lounge area that was stocked with bagels and drinks. In less than two hours, my car was diagnosed and serviced. To top it off, they even washed my car! Everyone we came in contact with was so nice, friendly, and accommodating. It is comforting to know that despite my aging car and not having purchased it at that dealership, I was treated as if I drove a top of the line, new model. I would highly recommend this dealership and their service department. More

Wonderful customer service From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the t From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the time & showed us a new Escalade and a slightly used one. Not once did he push us toward the newer car, he was more concerned with putting us with the right car for our family, not just pushing a bigger sale. It was Justin's attention to detail, easy demeanor, professionalism and catering that impressed me most. As a woman, we are not always treated with respect at dealerships, I have had 2 negative experiences with other dealerships prior to going to Kelly Cadillac. Justin went above and beyond (in several instances) to make it a very enjoyable buying experience. I was truly treated with utmost respect and felt valued as a costumer. Additionally, our experience with the F & I manager (Glenn Davis) was also very pleasant. He too had a great personality and made the paperwork aspect of the sale quick, easy and pleasant. I would, without hesitation, recommend this dealership to anyone looking for a new vehicle. You will be treated with respect and will be given the highest quality of service by the employees at Kelly Cadillac. More