Kelly Cadillac

Absolutely Recommend Kelly Cadillac for sales and service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, courteous, congenial, professional and great to work with. Doug and Glenn, who assisted us were just as much a pleasure to work with. Over the past 28 years, my wife and I have purchased 21 vehicles from dealers across Delaware, Chester and Berks Counties, and have never experienced such a pleasant experience with any of the dealerships we worked with over the years. Marc, Doug and Glenn were very helpful and most importantly, were not pushy. Totally genuine and great to work with: from test driving the SRX, to discussing pricing on the SRX and our trade, to completing the financing, to showing us all the features of the vehicle, we were totally pleased. They made buying the SRX an enjoyable and fun experience. When we left the dealership after taking delivery of the SRX, my wife, Nancy said she was glad we went to Kelly before going to some of the other dealerships we were looking to visit to look at similar vehicles. We have owned 6 used or certified Cadillac's since 1994 and have worked with 3 other dealerships, 2 of whom are now closed, and will be sure to go to Kelly Cadillac for our future car needs. It's unusual to visit a dealership and not feel pressured, have to haggle over pricing, or deal with the typical aggravating turnoffs that come from purchasing a vehicle. We are definitely going to recommend Kelly Cadillac to our family and friends when they are ready to buy their next vehicle. We reside in Douglassville, PA and the trip to Kelly Cadillac in Lancaster, PA was definitely worth the trip. Thanks Marc, Doug and Glenn for everything!!! More

I selected a used 2010 Saab online that I was interested in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received while communicating online to the in-person experience I had when I visited the dealer. Julie Gardner anticipated and was ahead of me in resolving any issue and both Glenn Davis and Julie Gardner were fantastic in completing the purchase within the very short timeframe that I required. Both were outstanding examples of how customer service should be delivered. Julie was very proactive and anticipated my every need. As a team, both Julie and Glenn were able to take care of everything -- the financing, getting the car registered, and even finding places to get the car serviced in my home location -- I live in southern Virginia. Nothing was a problem, and both acted as if it was a pleasure to have me as a customer. I would highly recommend this dealer based upon the performance of Julie and Glenn. I felt like a valued customer and friend. More

My Experience with Kelly Cadillac was very enjoyable, I was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informa was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informative he sat down with me and asked what kind of car i wanted and ensured me he would find the perfect match for me. I recieved a call from Pat not long after to inform me that he found exactly what i was looking for and we arranged a date to meet and test drive the car. The car exceded all of my expectations and was a perfect fit, Pat was great taking me through all the steps to make the purchase. Overall my experience with Kelly Cadillac was fantastic the whole staff was very professional and helpful and exceded all of my expectations. I would absolutely refer anyone to Kelly Cadillac and have them meet with Pat Connor he is a great salesman and was a absolute gentleman. Regards, Steve Preshlock More

I visited Kelly Cadillac with my boyfriend in search for a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking f a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking for. We didn't wait very long until Pat called him to let him know that his car was in. We stopped by to test drive it and we were sold! Pat was extremely friendly and very personable! We were both very pleased with the entire staff. They were very kind and took great care of us!! Could not have asked for a better experience, what other car dealer would give you a hug to congratulate you on your purchase?! Can't wait to see everyone again, Kaleigh Fisher More

In 2009 We purchased our 2009 Escalade from Mr. Kelly. He has always kept in touch us to let us know he was thinking of us and had not forgotten us. I recently called Mr Kelly and told him I was looki He has always kept in touch us to let us know he was thinking of us and had not forgotten us. I recently called Mr Kelly and told him I was looking to buy another Escalade 2012 however he gave me a better deal. We called Howard and came down on Saturday 18 Jan 2014 about 4 PM we were out of there by 4:45. We came back on Monday Jan 2014 and drove off the lot with our 2013 Cadillac Escalade. we are very happy with the service we received. I would recommend Mr Kelly and his staff to everyone More

Marc was very helpful and patient answering all my questions. My first encounter was in late summer when I was just looking at different vehicles but not intending to purchase. Marc took time with me questions. My first encounter was in late summer when I was just looking at different vehicles but not intending to purchase. Marc took time with me knowing I was not really planning to purchase. When the need arose a few weeks ago to buy a vehicle, I came back to Kelly Cadillac and worked with Marc again. He was very willing to locate the vehicle I was interested in at my price range. There was no pressure to buy something on the lot to make a quick sale. I was very pleased with his customer service. More

This is June D. Seik of Dillsburg, PA. I just bought my second new Cadillac from Kelly Cadillac. The sales person was Julie Gardner. She was so helpful, took her time and explained everything about my ne second new Cadillac from Kelly Cadillac. The sales person was Julie Gardner. She was so helpful, took her time and explained everything about my new car. She is the most pleasant and helpful person that I have ever dealt with when purchasing a vehicle. Glenn Davis took his time with me while going over all the forms related to the purchase. This dealership, in my opinion, is excellent. You really feel welcome and I am so thankful to have them as my dealer. June D. Seik More

Julie Gardner was great! My wife and I loved how we were professionally treated. Answered all our questions. Positive, enthusiastic, patient, and honest! Mr. Kelly demonstrated leadership qualities you d professionally treated. Answered all our questions. Positive, enthusiastic, patient, and honest! Mr. Kelly demonstrated leadership qualities you don't see very often. He was great! I'm so glad we decided to visit Kelly Cadillac. We were looking at a few other vehicles, but decided to visit Kelly Cadillac to see what was available. We enjoyed the looks of the SRX, but fell in love with it once we drove it! More

My husband and I decided that it was time to trade in our Jeep Compass for a newer vehicle. Our past experiences with Jeep/Chyrsler dealerships has been one of feeling pressured into vehicles and high balle Jeep Compass for a newer vehicle. Our past experiences with Jeep/Chyrsler dealerships has been one of feeling pressured into vehicles and high balled in price. We had a very big trust issue We decided to go for a drive down Route 283 towards Lancaster and try a different dealership. We came upon Kelly Cadillac and thought that would be the answer to our dreams. However, we decided that there was no way that we could ever afford such a vehicle and drove by. By the time we hit the next exit, we turned back and decided to just go take a peek as maybe someone traded in a vehicle that we could afford. As soon as we pulled into the lot and got out of our vehicle, we were greeted by Julie Gardner our Sales Consultant. Julie was very approachable, friendly, honest, and open with us and answered all of our questions about the vehicles. Julie took the process of choosing a vehicle at our pace and respected our reservations. My husband and I fell in love with a 2010 Cadillac SRX. My husband and I were extremely impressed with Julie's knowledge of the vehicle. She knows her vehicles inside and out with all of the bells and whistles. During the test drive, Julie educated us on what we needed to know while driving but also sat back and let us listen to the sounds of the vehicle and answer our questions. When we decided to purchase the vehicle, Julie was very professional with us when we mentioned some concerns in regards to our credit/finances due to a recent surgical medical leave of absence from work. She assured us that we were not alone and gave us hope that there would be a creditor who would be willing to take all of our circumstances into consideration. Throughout the entire purchasing process, we felt like Julie had our best interests in hand. We really felt like she was working for us. Mark Gagliardi handled the financial contract side of our transaction. Mark was very friendly, approachable, and professional as well. There were alot of signatures that needed to be made and Mark was diligent in highlighting in 2 different colors where my husband needed to sign and where I needed to sign. He made it easy for us. Mark explained each page of the paperwork to us. The highlight of our experience with Mark was his concern for us in protecting our investment with a good warranty/maintanence package. He really worked with us in finding an affordable package with good coverage. Overall, my husband and I felt like we were in good hands with Kelly Cadillac. We had the best car buying experience that we have ever had. Kelly Cadillac is a name that we associate with honesty and integrity. They really are customer service excellence at it's best! We drove away in a vehicle that we never thought would be attainable and we were treated like we were VIPs! Thank you Julie, Mark, and Kelly Cadillac! More

I was in the market for a new vehicle, and was on the fence between Cadillac and Audi. From the second I stepped into the extremely clean and classy showroom, Julie Gardener was there to answer any and a fence between Cadillac and Audi. From the second I stepped into the extremely clean and classy showroom, Julie Gardener was there to answer any and all of my questions. We went over all of the features of the ATS that day. She was very laid back and was not pushy at all (as the Audi dealer was). She let me set up a test drive on my own time, and set my own pace for the car buying process. She responded to my emails very quickly, and did not fill up my phones voice mail with messages. She was very flexible in being able to meet to finalize the deal during a time my parents would be able to be there, as this was my first major purchase and I wanted them there for it. They detailed the car and had it ready before I was done signing all of the paperwork! Glenn did an excellent job explaining everything that I was signing. He brought light to a process that tends lengthy and boring. I even shook Mr. Kelly's hand, who congratulated my on my purchase and stressed that if he can help with anything, to let him know. He even put aside a hat for me because he felt that the ones that he had weren't cool enough. That family definitely has a one of a kind business that I would recommend to anyone. Follow up after the sale has been unexpected. Julie has been very helpful, answering any questions that I have had about the car, in a very prompt manner. She even offered to set up a time where she would meet me somewhere or I could meet at the dealership to go over any questions that may have popped up since delivery of the car, which I feel is a step that goes above and beyond! More