Kelly Cadillac

This is the second buying experience at Kelly. The staff is very friendly and a pleasure to work with. They make every effort to go the extra step to ensure a great buying experience and service after the is very friendly and a pleasure to work with. They make every effort to go the extra step to ensure a great buying experience and service after the sale. Both the owner and his wife made it a point to seek us out and speak with us about the Kelly team and to inquire as to our overall buying experience. Our sales representative, Michelle Russell was great to work with and made every effort to ensure our overall satisfaction with the purchase of our new Cadillac. Living some 40 miles away from Kelly, the concierge door-to-door service and vehicle loaner is a terrific offering by Kelly as well. More

I love Kelly Cadillac(bought my dream suv). I spoke to Doug in sales and he was very nice and very accommodating. Also Glen (Finance Team) was very welcoming and he also was very nice and accommodating. T Doug in sales and he was very nice and very accommodating. Also Glen (Finance Team) was very welcoming and he also was very nice and accommodating. The sales team and customer service is EXCELLENT! I will refer Kelly Cadillac to my friends. More

I have been looking for a Cadillac for sometime. Just couldn't find one that really suited me. Browsed the net and found Kelly Cadillac. Within seconds found my "Dream Car". Called the next day and talke couldn't find one that really suited me. Browsed the net and found Kelly Cadillac. Within seconds found my "Dream Car". Called the next day and talked with Howard. He really knows his stuff! Answered ALL my questions, which were many,and he with the help of Glenn Davis got me into the car I ALWAYS wanted! The staff went above and beyond what I have encounter at other dealerships. Drove 70 miles to pick my beauty up. It was well worth the drive to receive such red carpet treatment! I rated such high scores for the fact of getting great personal service from all the employees. More

This was a very smooth transaction. Kelly offered me a good price on my trade and a good price on the new SRX. No haggle. Great Experience. Doug is great to work with. good price on my trade and a good price on the new SRX. No haggle. Great Experience. Doug is great to work with. More

Julie was very well informed about the vehicle even though it was not a make that she normally sells. She had definitely done her homework and had an answer to every question that we had. The entire though it was not a make that she normally sells. She had definitely done her homework and had an answer to every question that we had. The entire staff was friendly and willing to help in every way, including being prepared to pair our phones with the bluetooth and finding out about remaining warranty, etc.. Defintely not expected but certainly appreciated. Sarah was very efficient in arranging financing and everything went smoothly there. The price was very fair for the vehicle that we bought and we would definitely do business at Kelly again. It is an outstanding dealership. More

It's unfortunate the ratings end at great. We would have to rate our experience as outstanding, on all levels. Howard, was our sales agent, he was beyond great. We traveled three hours to Lancaster have to rate our experience as outstanding, on all levels. Howard, was our sales agent, he was beyond great. We traveled three hours to Lancaster after seeing the car, in an online ad. We did think twice about driving that far to see a car, but we did, none the less. Our experience exceeded professionalism on every level. The treatment we received was above and beyond expectations, with total sincerity. We would travel back to purchase another car when the time comes without hesitation. I would recommend Kelly Cadillac to anyone we know. If you doubt this review, just stop in and try to prove us wrong. We have been purchasing cars for a long time this was the best, ever! More

We purchased 2013 Platinum Escalade. The sales and service team at Kelly are amazing. They have exceeded our expectations in every aspect of our previous purchase, service, and recent purchase. service team at Kelly are amazing. They have exceeded our expectations in every aspect of our previous purchase, service, and recent purchase. More

This car buying experience was so easy, and actually fun! Julie was matter of fact, up front & very genuine. She was very attentive, energetic and it's obvious she likes her job - she's very good at it. S Julie was matter of fact, up front & very genuine. She was very attentive, energetic and it's obvious she likes her job - she's very good at it. She's also a car girl after my own heart, as she has beautful older, convertible Saab that she takes to shows! Glenn did our paperwork. He also impressed me. On the last line of the "we owe" (the customer) sheet - he wrote "continued great service." I thought that was very thoughtful - it made me smile. They both also stayed after closing time until I ran back home to grab some items to complete the sale that day, just so I could take the car home that night. Everyone was great, and I would highly recommend this dealership all the way around. More

I just picked up my FIRST Mary Kay Pink Cadillac SRX4 at Kelly with Michelle and she did a FANTASTIC Job, along with the rest of the Kelly Cadillac Staff, to go above and beyond to make it a day I will neve Kelly with Michelle and she did a FANTASTIC Job, along with the rest of the Kelly Cadillac Staff, to go above and beyond to make it a day I will never forget! More

My wife and me visited the dealer just to look then started seeing some vehicles on the lot that we were interested in and then about a week later a vehicle showed up on the lot that seemed fairly pric started seeing some vehicles on the lot that we were interested in and then about a week later a vehicle showed up on the lot that seemed fairly priced. we called our sales rep which was his day off but he still came into the dealer to meet use and it was near closing, the staff stayed an hour over their operating hours. They took the time to help us get a vehicle we wanted. More