Kelly Cadillac

I just got home from picking up my new 2012 SRX and I could not be more satisfied. I drove from my home in the Washington metropolitan area 2 hours to Kelly Cadillac in Lancaster, Pennsylvania to buy my could not be more satisfied. I drove from my home in the Washington metropolitan area 2 hours to Kelly Cadillac in Lancaster, Pennsylvania to buy my SUV. I ended up at Kelly Cadillac because of the great experience I had dealing with Marc Gagliardi after being dissatisfied with each of the Cadillac salespersons and dealerships I contacted who were close to home. To me, the purchase of a car is significant transaction. A purchase of this magnitude warranted me doing my homework to be able to make informed choices and decisions. If a dealership cannot or will not help me during the selling process, why would I have any interest or confidence in their products or services after a sale? Marc returned most all of my emails and calls within the hour and without fail every inquiry was returned within 24 hrs. I felt Marc represented my interests to his dealership to help me get the best possible value on my SRX and trade. With Marc’s help, I was able to do all of my due diligence before I ever made the trip to Kelly Cadillac. When I finally made the trip to Kelly Cadillac I only needed to complete the paperwork consummating the transaction and to pay for and pickup our new SRX. Overall, my experience with Kelly Cadillac was outstanding. If my Cadillac product and Kelly Cadillac’s after the sale dealership performance is as good as my experience during the selection and buying process, I will be extraordinarily pleased. In the past I have met and tried to work with salespersons who unintentionally contribute to the poor image many car dealerships and salespersons often have. Kelly Cadillac was very different. What a pleasure it was to deal with their experts who know their business and their products and who seem to be highly motivated to deliver to their customers a professional buying experience and effective service during the selection and purchasing process. More

Best car buying expierence ever! Customer service was Best car buying expierence ever! Customer service was awesome. Howard and Glenn stayed late to complete the deal. Howard took the time to explain a Best car buying expierence ever! Customer service was awesome. Howard and Glenn stayed late to complete the deal. Howard took the time to explain all of the numerous options in the vechile & show us around the dealership. He was friendly and warm. Very compassionate about his job. He was able to answer any questions without having to look through a book or ask someone elese. Glen handled all of the paperwork. He had everything together and organized. He explained all of the paperwork. Thank You Howard and Glen for going above and beyond, helping to make whole purchase great. Michael & Amy Pawlowski More

I was very impressed with the Kelly dealership. They treated me like a Queen. When we arrived to get the car everything was good to go, even the insurance was changed , and it was a Saturday. Looking treated me like a Queen. When we arrived to get the car everything was good to go, even the insurance was changed , and it was a Saturday. Looking forward to working with this dealership over the next 4 years with the concierge service for our new Cadillac. More

Jolyn Graham was very professional and tried to make us feel at home. He didn't take any short cuts in showing me what all the controls were and how to set things. He was more than happy to get different v feel at home. He didn't take any short cuts in showing me what all the controls were and how to set things. He was more than happy to get different vehicles for us to test drive so we bought what we wanted. We also felt Geoff Kelly gave us a fair trade in price for our old car. Glenn took care of all the paper work and explained each document as we signed them. The dealership is absolutely first class. More

Provided a very competitive price and made the purchasing process very easy. Did what they said they were going to do and did it in a timely manner. Excellent service. Still interested in your satisfaction a process very easy. Did what they said they were going to do and did it in a timely manner. Excellent service. Still interested in your satisfaction after you take delivery. First class in every way. More

I can't express in words (but I'll try), what a great experience I had working with Marc Gagliardi. Marc was always quick to address any concern or question I had...he even answered emails after hours a experience I had working with Marc Gagliardi. Marc was always quick to address any concern or question I had...he even answered emails after hours and on Sunday! WOW! Marc you are a rock star and I LOVE MY CAR! More

Buying a car from Kelly Cadillac was a great experience. I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was welcomed and not pressured. Everyone there is very friendly and knowledgeable about their product, if they don't have an answer for you they will go out of their way to get someone who can give you what your looking for. The first time i stopped in i was greeted by Michelle, very professional and nice to talk to, very down to earth. While i was waiting for Michelle to pull the vehicle around we were interested in, Geoff Kelly walked out and introduced himself and i had a very nice talk with him, he was very responsive and nice. I have been to other dealerships before and you never get to meet the owner, to me this is important, Geoff did not know me but we talked for a few minutes as if we known each other for 30 years. I am sure i was at times a little difficult to deal with, but when i buy a vehicle, i try and get the best bang for my buck and work out the best deal that i can, Geoff worked with me for a few days and did not get frustrated once, i am sure i was, at times pushy with the bottom dollar and he treated me with respect and dignity, as i did the same for him, this is business, its not personal, he kept it all business and after we came to an agreement we were both happy with my wife and i were driving home in our new Cadillac CTS-V. We couldn't have picked a better vehicle or a better place to buy it at. Michelle treated us very well, she did not pressure us to buy the vehicle, she left us alone to decide on our own, she was very open and honest about the whole deal and i felt like i paid the best possible price i could, every time i see her she asks how the car is doing and if we enjoy it, we could not be happier, my wife drives it daily and is very please with the comfort and power it has. We also got to meet Geoff's wife, Kelley Kelly, she has driven the vehicle we purchased before and was able to tell us what her thoughts were on the car, very helpful in the buying process, she invited our family to the dealership for an event they were holding over the weekend and got to meet my wife for the first time, Kelley was very helpful in this process and made sure we were being treated right and getting everything we needed. My first experience with service was bringing my vehicle in the day after we bought it to have wheel locks installed that i purchased from them. I met with Graham and he was extremely helpful. Treated my very well, offered my wife, my son and i refreshments as we waited for them to complete the work, and this was done without an appointment!!!! I had to bring the vehicle back for some warranty work and they were supposed to have a loaner vehicle ready for my family when we got there, unfortunately the vehicles the night before were not returned and Graham made it a point for him to find me something to drive, the best part of this experience is they were going to have to call an outside company for a loaner car and being as i have a disability and they didn't want me to wait too long, the owner, yes i said that right, Geoff Kelly, gave me his personal company vehicle to drive so i didn't have to sit and wait for them to work on my car and wait for the outside car rental company to arrive. I have never been treated so well at a car dealership as i have at this one and i personally would like to say from our family, a big Thank You to the whole team and staff at Kelly Cadillac for the great experience we have had buying and vehicle, and getting it serviced. This company understands customer service and goes out of their way to ensure you are pleased, and if there is a slight problem, which i have not had one, i would be completely assured they will handle it in the fastest possible manner. I can say with full confidence i will be buying my vehicles from this dealership in the future, i have always loved my GM vehicles and the 5 star Cadillac service i get has made me a permanent customer of Kelly and the Cadillac family. Every time i go to the dealership for something, service or parts, i make it a point to say hi to everyone that helped my wife and I purchase our vehicle, they still treat my wife and I like gold and go out of their way to help. Thank you for everything, Geoff, Michelle Russell, Glenn, Graham and everyone else. The Fox Family Chris, Michelle and Zachary More

Marc was extremely helpful with my used car purchase. He responded immediately to all my questions (even on the weekend and his days off). Marc explained in great detail all the features of my car (even tho responded immediately to all my questions (even on the weekend and his days off). Marc explained in great detail all the features of my car (even though it was not a Cadillac). The heated seats their mechanics installed work great. Sarah made the purchase process seamless. She was very efficient...had all the paperwork ready to be signed. Overall, I would highly recommend this dealership because everyone that I dealt with was very friendly and professional. They made me feel like they really appreciated my business. More

What a great experience dealing with Kelly Cadillac and Marc Gagliardi.This is our second Cadillac CTS, first was a 2008 and now a 2013 both sold to us by Marc. What brought me back to Kelly is very easy Marc Gagliardi.This is our second Cadillac CTS, first was a 2008 and now a 2013 both sold to us by Marc. What brought me back to Kelly is very easy to say 1,Marc Gagiardi the most professional and down to earth sales person,2,Excellent service department and 3 the Cadillac CTS best car on the road.I highly recommend Kelly Cadillac and Marc Gagliardi Truly a pleasurable experience. More

Having made the decision to purchase a CTS Coupe, I located a car that matched my search at Kelly Cadillac. The initial contact with Howard Solodoky was very informative and pleasant. The no pressure located a car that matched my search at Kelly Cadillac. The initial contact with Howard Solodoky was very informative and pleasant. The no pressure experience continued throughout the test drive and follow up period. Glenn Davis offered a professional approach to the financial aspect of the deal and was very accommodating. No doubt, I will be a repeat customer of Kelly Cadillac. More