Kelly Chrysler Dodge Jeep RAM - Service Center
Emmaus, PA
641 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center
I was visiting relatives in NY and was on my way home when the starter went in my car. I live in MD and when I made it to Allentown I was afraid to drive it any further. It was late Sunday evening so my when the starter went in my car. I live in MD and when I made it to Allentown I was afraid to drive it any further. It was late Sunday evening so my son and I stayed in a hotel and waited for the dealership to open. I talked with Dave and he gave me the number for the towing service and suggested that we would be more comfortable waiting at the hotel and he would call me. When he called me he explained that it was my starter and that the part would not be in until the next day. I explained to him that I had already put our suitcases in the car. He was extremely helpful in getting our suitcases back to us with the courtesy driver and by 11 am the next morning the courtesy car was back to pick us up where I met Dave. He drove my car right up to the front door and my son and I were back on the road, and shortly after returning to my hometown Dave gave me a courtesy call to make sure I made it home safely and had no other issues with my vehicle. More
I want to pay special attention to Dave Vrabel, one of the service writers at Kelly. I have always returned to Kelly for service because of the sincere attention Dave pays to my needs/requests. I have u the service writers at Kelly. I have always returned to Kelly for service because of the sincere attention Dave pays to my needs/requests. I have used Kelly service even for Jeeps purchased/leased from other dealers, because of Dave. Dave always has reacted quickly to my (seldomly-needed) embergency repair requirements. I look forward to a continuing customer relationship with Dave in the future. More
Dave has been a great help since I bought my car in 2008. very thourough and considerate and willing to explain in laymans terms what is happening 2008. very thourough and considerate and willing to explain in laymans terms what is happening More
We own two Jeeps, both of which we're bought at Kelly Jeep, and Dave Vrabel has always been our service writer. He is always neatly dressed and very polite. He has always helped us with any problem an Jeep, and Dave Vrabel has always been our service writer. He is always neatly dressed and very polite. He has always helped us with any problem and unfailingly returns our phone calls. Dave is a big part of why we deal with Kelly. More
I entered without a clear understanding on what service items I was due for. Dave explained, in details I could easily understand, the items that were on my next scheduled maintenance interval and how the items I was due for. Dave explained, in details I could easily understand, the items that were on my next scheduled maintenance interval and how they would be important during the winter driving season. Dave gives a friendly vibe that says, "I'm here to look out for you and your vehicle needs." I never felt that I had to be in a "cautious" or defensive state of mind to assure I was not being "pressured" into more service - and more costs - than was appropriate. Dave carried on with conveying a strong sense of trust that has been the hallmark of my services dealings with Kelly Automotive since 2006. Also, Don Pryor, who was my sales representative when I bought the car, always follows up to assure that my initial sense of satisfaction is still there today. Everyone I have dealt with, including the body shop, service techs, and even the courtesy shuttle driver, work hard to give an experience that will keep me coming back with a sense of trust. A lot more than 25 words, but I could just not contain my enthusiasm of having my needs met well above my expectations. Jim Marsh Allentown, PA More
Dave took car of all my service needs and answered all of my question. Would go back again to see Dave and the Kelly service department. my question. Would go back again to see Dave and the Kelly service department. More
The service was great. I like that I can go online and make my appointment. With life so busy, sometimes it hard to get a minute to call and make an appointment . My car was serviced in a timely manner make my appointment. With life so busy, sometimes it hard to get a minute to call and make an appointment . My car was serviced in a timely manner and clean when I picked it up. More
I have owned Jeep Grand Cherokees since 1998 and have always had Dave Vrabel as my service rep. He is always professional yet friendly, very knowledgable; keeps me updated regarding wait time. I consider always had Dave Vrabel as my service rep. He is always professional yet friendly, very knowledgable; keeps me updated regarding wait time. I consider him an asset to making kelly a top service center. Helen Toman More
I have been a Kelly Jeep customer for 22 years and purchased 5 Jeeps. I am a loyal customer because of the Service Dept, and service managers like Dave Vrabel, who is very customer-focused, knowledge purchased 5 Jeeps. I am a loyal customer because of the Service Dept, and service managers like Dave Vrabel, who is very customer-focused, knowledgeable, and consistently looks out for the customer. I intend to purchase my 6th Jeep from Kelly in January, and am sure Dave will continue to provide the excellent service for it as well. Jim Stango More
My Jeep Grand Cherokee was at Kelly for a computer problem, for which the part was back ordered. Dave Vrabel did a great job of keeping in touch with me, helping me with a rental and being very patie problem, for which the part was back ordered. Dave Vrabel did a great job of keeping in touch with me, helping me with a rental and being very patient with me until the part finally arrived and was installed. The mechanic worked very hard, also, to diagnose what was apparently an obscure problem. I have had other service concerns covered by Dave, and truly appreciate working with him!! He is certainly a credit to Kelly Jeep!! More