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Kelly Chrysler Dodge Jeep RAM - Service Center

4.9

77 Lifetime Service Reviews

501 State Avenue, Emmaus, Pennsylvania 18049

77 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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September 27, 2017

"Everyone is very nice n friendly."

- xxxxxxx-10

While my vehicle was in getting serviced,Lee showed me a Grand Cherokee. He was able to answer all my questions about the jeep and when the time is right, I will be back to purchase a jeep from Lee.

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Recommend Dealer
Yes
Employees Worked With
Lee Hanna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 14, 2017

"Not turning lemons into lemonade"

- Bryan Egan

Bought a certified 40k car on Tuesday. Stranded on the side if the road Wed with a promise to fix by Thursday. Picked up Thursday and 40 miles later, stranded on the side if the road again with check engine alerts both times. While I appreciate their attempts to fix the car, the inability to adequately diagnose issues is a concern. I need to know my family is in a safe vehicle and not calling daily tow trucks. The sales department was fine and the management has been responsive, but if a dealer can't diagnose and sufficiently repair their own vehicle then that is a trust issue. I won't call out names right now. I have now used three days of my vacation driving back and forth to Kelly Jeep and still don't have a car for my wife.

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Recommend Dealer
No
Employees Worked With
Steve Parr
June 08, 2017

"Excellent Customer Service"

- Rosa

I have owned 3 Jeep Cherorokees, 2 in Pr and 1 in New Jersey. I always had problems with dealers for service if the car was not bought at the dealer I took it too. Last one was bought in NJ and we moved to Pa. I had never received the flawless, exceptional, caring, service I have received from Dave. He always made me feel like family. Never once a no for anything. Never did I feel sorry I had to take my car in. Now I'm moving to Fl. and I'm afraid of what I'll have to deal with. Thank you Dave for the wonderful experience. Having worked in customer service all my life I can appreciate as a customer your job. Keep up the good work and thank you. Rosa

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 03, 2017

"Emergency service"

- Hoeing

On a Friday night at 9 pm, my ram decided to shut down. Could not start it or jump or anything. It was dead. We had it towed to the nearest dealership, which was Kelly Ram. We dropped the truck at 10 pm. The next morning, Saturday, I stopped in at 8 am to drop off the keys. I was in line waiting for Dave while he was handling a customer that seemed to be interested in only trying to get Dave upset. But he did handled that person efficiently. Then when I say with Dave to explain my situation, he was clear to say that he could not get anyone to look at my truck until Monday as his only diesel technician was not in today. I asked Dave if he could just see if could try to get it turned on as the windows were all down and I could not get them up. He said he would do all he can and was very helpful with answering questions about my third party warranty and rental. 4 hours later, Dave called me and told me that the truck was ready. He broke someone away to look at the truck to get it on do the windows would go up, and they ended up finding a loose connection. All done. He really saw how stressed I was and fixed me up. When I left the truck in the morning, Dave told me, "he would take care of me". And he did. Dave was great. So reassuring.

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 11, 2017

"Dave Vrabel - excellent customer service EVERY time!"

- Denise K

Every time I take one of our vehicles (Dodge & Jeep) for service, Dave Vrabel treats me like I am his only customer. He provides excellent Customer Service and responds quickly to messages. He is the reason I keep returning time and time again. thank you Dave!!

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 10, 2017

"Excellent"

- Laura

Great service, excellent customer care. Thanks Dave Vrabel for quality care!!!!! You really took great care of us and put us at ease! Thank you so so much!

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 30, 2017

"Jeep service"

- xxxxxxx-10

I've taken my jeep to Kelly several times for service and Dave has always been very friendly and helpful. Service is great at Kelly!

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 16, 2017

"Service on My 2014 Jeep Grand Cherokee"

- bob57

Kelly Jeep has handled the work done on my 2014 Jeep Grand Cherokee since the new car purchase there. A personal friend, Rich Vasvari, was the sales rep, so the sales process was very amicable. The dealership's courteous and friendly service keeps me coming back. My service contact has been Dave Vrabel. He has been knowledgeable and extremely helpful, making sure all the work done and its cost is in my best interest. I certainly recommend Kelly Jeep.

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 08, 2017

"Dave Vrable - Service Manager Excellence Every Time"

- Denise K

Dave Vrabel is the most courteous, friendly, and outstanding Service Manager I have ever had at a dealership. He is definitely an asset to Kelly. Thank you Dave!

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Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 07, 2017

"Dave Vrabel - Consistently Great Service Experience"

- wino

Dave is a consummate professional. Answers all questions to my satisfaction. He is knowledgeable, pleasant, courteous, and efficient. I trust his judgment, Dave Vrabel and the Kelly Service group are a major reason why I will give first consideration to Kelly for my next vehicle.

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Recommend Dealer
Yes
Employees Worked With
1
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