Kelly Ford

Great Team made the whole buying experience easy This is our second car purchase with Kelly Ford. This was by far the best experience we've had over the years of car buying. I'm over 50, so I've be This is our second car purchase with Kelly Ford. This was by far the best experience we've had over the years of car buying. I'm over 50, so I've been through it many times. Brent really worked hard to find us the right vehicle with the options that were important to us. He had to have it sent to the dealership. I think he did a good job of getting us the right price for it as well. The only snag was the manager (I can't remember his name), who tried to low ball us with our trade. Luckily we went to Carmax and got an offer from them. The manager agreed to match the offer, then tried to short change us. In all of my years of buying cars, I don't think I've ever seen anything like the switch play he did. Then when I asked for an explanation for it, he started to get mad. It wasn't going to break the deal for us, but he wasn't very professional. Angel got our insurance switched for the new car, and really made that easy. She was very pleasant to work with. Sandy gave us the information we needed to get through the finance part of the deal, and was also very pleasant to work with. Overall it was a good experience, and we'd do it again, just hoping that the manager would learn to control his emotions when someone asks why the numbers he stated he would match, didn't quite turn out that way. More

FRIENDLY PEOPLE!! This is our second visit to Kelly Ford. We are "snow birds" so we don't always know where to go. However a FORD dealer is always our first choice wi This is our second visit to Kelly Ford. We are "snow birds" so we don't always know where to go. However a FORD dealer is always our first choice with our vehicle. This visit was to the parts department, where we were treated very kindly, and then we went to the Body Shop as recommended to see about getting the work done. John, Gil and the secretary there were phenomenal! They absolutely treat people with kindness, respect and are friendly and willing to help out. Our situation was a little different so John looked at our issue and between him and Gil they were able to take care of our problem on the spot. We then cancelled our parts order with no problem and were on our way. In this day and time of everyone being in a hurry and not thinking about how they can help someone out it was a pleasant surprise to have them be so interested in taking care of us - and always with a smile on their faces. It truly made our day and whenever we are in this area and need any work, etc. done on our vehicle we will definitely choose Kelly Ford. In addition we will let everyone we know who is looking to choose Kelly Ford for their needs and New Cars! You should be very proud of your employees. More

Customer Service with No Hassle For the past few months I have been in search for the ultimate family van. I fell in love with the Ford Transit line during my travels in the airline For the past few months I have been in search for the ultimate family van. I fell in love with the Ford Transit line during my travels in the airline business. A year ago I actually rented one and said this is what we needed for our growing family. After a long search and other circumstances out path took us to Kelly Ford. The process started off with Cassandra Younger emailing me what they still had available. Then it was just a matter of getting up and going in. Once at Kelly I found the 2017 Ford Transit with under 13,000 miles for only $25,700 and did a walk around and then went inside to find a Sales Associate. Vinny Amore came right up and asked what he could do for me. To make a long story short, I bought the van with no hassles. Vinny and the entire team at Kelly Ford did not push me or force me into anything. They gave me a great trade-in value for my old mini-van. Sandra Smith assisted us with awesome financing and making the paperwork process so easy. The rest is history. Kelly Ford has definitely gained an added longtime customer. I look forward to my next experience with the Kelly Ford Team and their awesome customer service. More

Employee Tabby Collins Sales & Leasing Consultation It was three days before hurricane Mathew, Kelly Ford Melbourne Fl. was swamped, however I did have an appointment. The wait was much longer than anti It was three days before hurricane Mathew, Kelly Ford Melbourne Fl. was swamped, however I did have an appointment. The wait was much longer than anticipated after all the hurricane was barring down everyone wanted last minute work before leaving. I was promised Kelly Ford would complementary vacuum my car for the extended wait. How convenient, this was the last task on my to do list and they offered to do it saving me time before picking up my daughter and friends and leaving state. When they were done I got in the car it was not vacuumed so I complained. They took the car it was back in five minutes. The floor mats were still dirty the car was not even close to a proper vacuuming. I went back and complained. Tabby Collins overheard the conversation and came to the rescue stating she would vacuum the car herself. She did an immaculate job and threw in air fresheners. I thought of her many times after the hurricane how she volunteered to help even though the store was hopping. I told myself next time I was at Kelly Ford I would seek her out and find out how I could get her recognition. Sometimes the simplest gestures can speak a thousand words about someone's love for their company. Upper management was not surprised one bit when I told them how Tabby Collins dropped what she was doing to help me. You go Girl! Thank you, Rod! More

Happy FLEX owner We had a fabulous experience in working with the Whole staff at Kelly Ford. We are soo happy with our FLEX. It is the truck that we expected and more. We had a fabulous experience in working with the Whole staff at Kelly Ford. We are soo happy with our FLEX. It is the truck that we expected and more. Thank you for all your help in getting our out of state DMV requirements out of the way for us. You guys are the BEST. Ron and Elaine Wilde More

Excellent! What a GREAT experience! Phil Pettus is the best in the business. Searching for a car for my soon to be 16 year old daughter, Phil was friendly, knowledgable and a pleasure to Phil Pettus is the best in the business. Searching for a car for my soon to be 16 year old daughter, Phil was friendly, knowledgable and a pleasure to work with. He truly made the car buying experience easy and he went above and beyond to create a special experience for my Family. Phil coordinated a fun surprise and had the car detailed and ready with a huge red bow on top when we brought my daughter in the get her car. Very special moment she will never forget thanks to Phil! More

Excellent! Took care of every detail. Bob Doyle took care of every detail during my purchase. They offered to keep the vehicle for several days when it was convenient for me and offered a Bob Doyle took care of every detail during my purchase. They offered to keep the vehicle for several days when it was convenient for me and offered a loaner. It was a pleasure to work with Bob. More

One Happy Customer I just want to say my experience at Kelly Ford was over the top. I never felt pressured or hurried in any way. Brent Slater worked hard to find me the I just want to say my experience at Kelly Ford was over the top. I never felt pressured or hurried in any way. Brent Slater worked hard to find me the used truck I was looking for. We then got with Manager Charlie McCarthy to iron out the price which was more than fair. Then Brent along with Manager Chuck Cooper made sure everything on the truck was in perfect working order. They also took the time to sand and touch up any rust areas including the under carriage. I could not be happier with my experience at Kelly Ford and this great team of professionals. Best Regards Mark Nathan More

Excellent Experience Great dealership with Excellent and Professional staff. After a week of visiting Dealerships and test driving numerous makes and models we came back Great dealership with Excellent and Professional staff. After a week of visiting Dealerships and test driving numerous makes and models we came back to Kelly Ford to do a second test drive. Decided on a vehicle and got a great deal. Would definitely recommend Kelly Ford. More