Kelly Ford

trading autos Dan Houge, I think worked for me and with me when I traded my 2010 Ford xlt truck with hd towing pkg. on a 2010 Chy town and country mini van. Thank Dan Houge, I think worked for me and with me when I traded my 2010 Ford xlt truck with hd towing pkg. on a 2010 Chy town and country mini van. Thank you Dan. More

Great Dealership Some times buying a car is like having a root canal. Mike, John and the staff there were polite, quick and had everything ready when i got there. It w Some times buying a car is like having a root canal. Mike, John and the staff there were polite, quick and had everything ready when i got there. It was a no pressure experience. More

Excellent Service Department Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple servic Very knowledgeable and pleasant service writers. Prompt service and excellent mechanics. Able to handle any issue with your vehicle from simple service to major repairs. More

1st New Car Kelly Ford is an extremely customer service oriented dealership. My Sales Associate, Ron Orel, Took the time to research the Cars at there dealership Kelly Ford is an extremely customer service oriented dealership. My Sales Associate, Ron Orel, Took the time to research the Cars at there dealership that matched what I was looking. Before I arrived at the dealership he used the criteria from my internet inquiry to find the 2011 Ford Mustang i purchased. I cannot thank them enough for the time they took to help me finance this vehicle to fit my budget. Ron and Sandra Smith took the time to address any questions i had. The process was thoroughly explained to me, all options presented and reviewed. This left me feeling very comfortable with the decision and experience of buying a vehicle. Thank you, Russell Rouse More

Oil change I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line I had a poor experience with another dealership in the area. Had my first oil change done by Kelly Ford and they were so friendly. Even with the line so long for oil change i got in pretty quickly and they called me when it was finished. Even washed my car for me. Thank you Kelly Ford. I will be your customer as long as i own a Ford. More

Inital Oil Change I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the cus I am new to this area and went to Kelly Ford for the first time. They have a great service department and go out of their way to take care of the customer. Very personable service. No hassles, no trying to sell you extra stuff that you don't need. I will go back. More

horrible Experience since Day 1 3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times 3 years ago I purchased a car, took over two hours and I had to threaten to take my car as I told the finance guy I did not want gap insurance 5 times and walked out of the office. Wound dealing with the finance manager and again you want gap insurance? Really? I needed to purchase a car and it was the one I wanted so I suffered through and bought it. I have this in the service department 7 times since then for issues, unfortunately all different ones so can't use lemon law. Latest fiasco, I put it in and told them I needed it back by 1:30pm, they had it for five hours to do 2.5 billable hours of work p, so in reality, maybe 1.5 hours of actual work, I was told the parts were there, I get a call saying the parts won'T be in until the afternoon despite being told twice they were there before dropping it off. Needless to say, missed appointments because I didn't get my car. So it needs to go in yet again and I was told I would have a loaner car and would get a call to arrange it. Got a call, called back after I got t of work, no one there to help me in the service department, too late, no-one can help me tonight he they want me to come in and drop it off again?! Think it will be ready by 1:30? Not chancing it. Besides that I get a call from the sales department wanting to buy my car right after I got it back last time. It took four months after I bought the car to get them to quit calling me, emailing me, basically bugging me. More

Very pleasant and easy and never pushy. Jay McEvoy our sales rep. was extremely patient, and went beyond to put us at ease and to ans. all our questions and bring us through the whole proces Jay McEvoy our sales rep. was extremely patient, and went beyond to put us at ease and to ans. all our questions and bring us through the whole process. More

Great Service!!!!! Tristan Palmer our sales rep was very professional at all times. Jon Powell our financial consultant was great made the whole process as painless as p Tristan Palmer our sales rep was very professional at all times. Jon Powell our financial consultant was great made the whole process as painless as possible. We walked a way very satisfied, we would recommend Kelly Ford to anyone. More

Pleasant and satisfactory car buying experience! Kelly Ford is a very comfortable place to shop for an automobile. I worked with Phil Pettus after a internet inquiry and received a great deal. Phil Kelly Ford is a very comfortable place to shop for an automobile. I worked with Phil Pettus after a internet inquiry and received a great deal. Phil was very professional and easy to deal with. He answered all my questions and addressed all of my concerns. I appreciate the fact that he was not pushy and gave me plenty of room to breathe. This is the third vehicle I have purchased from this dealership and will not hesitate to go back for my next purchase. Thanks to Phil and the finance department at Kelly Ford for making my car buying experience great. More