Kelly Ford

Outstanding service & post sales support My wife and I both have 2013 Fords. From day one, the support we've received for these vehicles is excellent; warranty and otherwise. When I upgraded My wife and I both have 2013 Fords. From day one, the support we've received for these vehicles is excellent; warranty and otherwise. When I upgraded my wheels and tires on my Focus ST, my service writer, Traci, arranged to purchase and install the optional size and composition tires at the lowest cost; beating even on-line stores. When I was cut off by reckless cab driver; sending my ST into a curb, A text to Traci, and the replacement tire was on it's way... On her day off. My wife can take her Escape in for service and it is effected quickly and with no nonsense. When Traci wasn't available, others stepped up. No service department is perfect. But, when a warranty repair on my ST went awry, a quick call to Traci; she was on it. In the blink of an eye, she ordered a tow truck and a rental car immediately: no muss, no fuss; just great service. More

you would not honor your warrantee. You would not honor you guarantee- Your sales people lied . Your sales manager lied. So far I steered 7 friends away from your company . I will contin You would not honor you guarantee- Your sales people lied . Your sales manager lied. So far I steered 7 friends away from your company . I will continue to help other buyers from your web of lies-Your excuse to me was the sales person and manager were no longer employed by Kelly Ford, Sounds like some thing from a certain person running for office. This reply will no doubt be in the waste basket , After asking for service and was refused I thru all paper work in the. trash--- You should have information concerning the sale. However since this has to have a name I'll give one just so this may go thru. More

Just purchased 2016 Ford Fusion It was the best experience ever! I was greeted by your customer service manager Jocelyn Apfel which made me feel relaxed and at home! She introduced m It was the best experience ever! I was greeted by your customer service manager Jocelyn Apfel which made me feel relaxed and at home! She introduced me to my salesman which was very friendly. The dealer also had hamburgs, hotdogs, chips and drinks for all customers! First class . . thanks Jocelyn!!? More

Ignition problems Traci was extremely helpful, always kept me informed on the status and service being expedited on my vehicle. Would definitely recommend future custom Traci was extremely helpful, always kept me informed on the status and service being expedited on my vehicle. Would definitely recommend future customers to personally request Tracis services. More

I was really astonished I came in just to quickly look around and had no idea what I was really looking for but I did want to start my search towards a new vehicle. Surpris I came in just to quickly look around and had no idea what I was really looking for but I did want to start my search towards a new vehicle. Surprisingly enough the help and advice Jocelynn gave me, I now have a much better mindset on what I'm looking for. I didn't plan on buying that day but now I'm seriously looking to make a purchase soon. Employees like Jocelynn are a phenomenal addition to the company!!! More

Personable, Friendly and very professional Dealing with Marc was a pleasure. He was full of knowledge concerning the vehicle I was interested in and he was extremely personable and kind. His ex Dealing with Marc was a pleasure. He was full of knowledge concerning the vehicle I was interested in and he was extremely personable and kind. His expertise far outweighed anyone I've dealt with thus far in the car sales arena and if it weren't for the vehicle not being up to par with my expectations, I would have purchased it. I was very choosy in what I wanted and that particular car was the only Lexus there that day so I was unable to get it. Marc however was amazing to say the least and handled all questions or concerns I had with the utmost professionalism. Thank you kindly. More

Amazing customer service! The spoiler of my car fell off recently and I was worried about the warranty not covering it. To my surprise they were very helpful when it came to fi The spoiler of my car fell off recently and I was worried about the warranty not covering it. To my surprise they were very helpful when it came to fixing it! Traci called a mechanic within 5 minutes of me pulling up and arranged for me to get my car fixed for free. I'm super happy with the dealership and she's a great employee! More

Loved the southern hospitality with no pressure Ed Stallings and Cheryl brought me up to snuff on all the electronics on my Escape. The managers were very informative and again no "high pressure." Ed Stallings and Cheryl brought me up to snuff on all the electronics on my Escape. The managers were very informative and again no "high pressure." Much appreciated. More

Our new Escape We had the best experience at Kelly Ford, our Salesperson Marc Camelleri was excellent. I would recommend this dealership and Marc to family and frien We had the best experience at Kelly Ford, our Salesperson Marc Camelleri was excellent. I would recommend this dealership and Marc to family and friends. The finance department were also very attentive. We dealt with Joy, a very gracious lady. More

Great Service!! Traci and the entire staff at Kelly Ford did a great job at getting me back on the road. My air is colder than its ever been! Great job! Traci and the entire staff at Kelly Ford did a great job at getting me back on the road. My air is colder than its ever been! Great job! More