Kelly Ford

Highly recommend! I stopped by Kelly Ford one day to check out the Ford Flex. Faith Konyha showed me all of the features and took me for a test drive. She introduced me I stopped by Kelly Ford one day to check out the Ford Flex. Faith Konyha showed me all of the features and took me for a test drive. She introduced me to Vinny, her sales manager, and we looked at some numbers to see if would fit in my budget. I left that day without feeling any pressure to buy. I returned about a week later with my kids to show them the vehicle and let them check out everything. They checked out EVERYTHING and Tristan and Mike were very accomodating. They even impressed the kids by showing the self park feature of the Flex. Sadly, Faith had been out sick since the day after I met her. We left that day, again not feeling any pressure to buy. I had to leave town a few days later. I received one phone call from the dealership to see if I was still interested while I was gone. My husband and I decided on the Flex and set up an appointment for a Sunday. We met Casey when we arrived because Faith was still out sick. I told Casey everything we had discussed with Faith. Mike, a sales manager, whom I had met before, assisted us with the transaction. Everything was straightforward and hassle free. Everyone was helpful, honest and friendly. Our kids enjoyed free popcorn and cartoons in the lounge while we filled out and signed paperwork with Sandy. We happily drove our new Flex off the lot within 2 hours. Casey made sure that the insurance company was contacted the next day and Faith called to say she was finally back and wanted to make sure everything went well. Needless to say, we are thrilled with our Flex. We highly recommend Kelly Ford. Check them out if you're looking for a hassle and pressure free car buying experience! More

Efficient and knowledgable I brought my vehicle in for service and we all know how we dread to go into a service drive Traci approached me with a smile and listened to my concer I brought my vehicle in for service and we all know how we dread to go into a service drive Traci approached me with a smile and listened to my concerns and explained to me she would keep me informed through the process and that's what she did to say the least she was very knowledgable and knew a lot about my vehicle and was able to answer all my questions and if she didn't know an answer was eager to find it out for instance what type of transmission fluid was in my truck highly rec Traci Daly and Kelly ford !!! More

Painless Experience I had been dealing with another local Ford dealership on the road to buying a Focus ST2, but a lack of transparency by the dealer led to the deal fall I had been dealing with another local Ford dealership on the road to buying a Focus ST2, but a lack of transparency by the dealer led to the deal falling through. After that, I got in touch with Jerry at Kelly Ford and filled him in on what happened, including the price I had gotten down to at the other dealer. They were able to get the next level up (ST3) the same day, and I drove home with it that night for an out-the-door price that I thought was very fair. The whole process with Kelly, while time consuming, was relatively painless. Jerry was great all the way through, and was very knowledgeable about the car. I really can't say enough about him. Vinny, the sales manager I dealt with, was willing to get me a little more for my trade in to finish the deal right. Carlos, the financial manager, walked me through my options, and didn't fight when I decided to finance through a local credit union instead of through Ford. This isn't the Kelly Ford of 10 years ago. This team was willing to work the way I wanted (in terms of out-the-door pricing as opposed to monthly payments, etc), willing to make a deal, and more transparent than I had expected them to be. All in all a great experience. If my next car will be a Ford, I'll be going to Kelly first. More

Excellent Customer Service I purchased a used Ford F150 Lariat last week. I noticed a small chip in the windshield that was in my line of vision. I could not find the card that I purchased a used Ford F150 Lariat last week. I noticed a small chip in the windshield that was in my line of vision. I could not find the card that came with the owners manual to reprogram the keypad on the driver side door and also I noticed a piece of rubber molding surrounding the driver side door had pulled loose from 3 of the pins that hold it to the body of the truck. I called and spoke to my salesman Reggie Morton and told him of my findings. Without hesitation, Reggie asked me what day and time would be convenient for ME to bring the truck in so they could address my findings. I gave them a date and time to come in for the keypad and the molding, I arrived and was met by Charlie Algieri who personally drove me to the service area where those two items were completed within 10 minutes. Reggie came to the service area to make sure I was being cared for and then I was escorted back to the front and on my way. The customer service I received at the dealership was beyond my expectations!!! As far as the windshield, they sent someone to my home to fix the windshield right in my driveway!!!!! This dealership is top notch!!!! I would highly recommend Kelly Ford to anyone purchasing a vehicle new or used, I can't say enough good things about the people who work here and the quality of vehicle I now have!! My apologies to the gentleman in the service department who helped me, I don't remember his name but he was polite, funny, quick and efficient. More

Rating Everybody at Kelly Ford was great especially the service department. I was greeted immediately at my car, escorted in and seated. In less time than I Everybody at Kelly Ford was great especially the service department. I was greeted immediately at my car, escorted in and seated. In less time than I was told, my car was done and washed. Love them! More

Prompt and courteous Traci Daly and service team are great on keeping me informed on my truck while it's in for service, keeping me in the loop on the progress/ and or if Traci Daly and service team are great on keeping me informed on my truck while it's in for service, keeping me in the loop on the progress/ and or if any other issues came up during the repair. Thank you guys! More

Purchase of MY Ford F150XL My purchase started with a simple internet inquiry which only preceeded with me driving away in my new F150. My initial contact with Frank Saladino qu My purchase started with a simple internet inquiry which only preceeded with me driving away in my new F150. My initial contact with Frank Saladino questioned a possible used truck with my upside down trade. He quickly changed my mind with rebates and incentitives on a new truck which only made sense.. Frank's sickness that day allowed me to meet Phil Pettus the next day which presented me with the truck of my dreams. Between the both of them they structured a trade in deal that allowed me my current ride, one AWSOME Ford truck. I must also mention Sandy whom went to bat for me during the finance stage and also Cheryl who educated me on all the electronics of this vehicle. All in all, EVERYONE involved were not only professional but treated me with my concerns first. Thank You all for making my purchase a positive experiene. More

2016 Ford Escape SE My wife and I have purchased new and pre-owned at a number of dealerships in the North East and here in Florida. The level of customer care, attentio My wife and I have purchased new and pre-owned at a number of dealerships in the North East and here in Florida. The level of customer care, attention to detail and going the extra mile to ensure we drove away with the right vehicle at a very good price was truly impressive. They have customers for life. Many thanks to our Kelly Team. More

Excellent I highly recommend this dealership. The process is painless and the salesman I dealt with, Jerry Butler, was awesome to deal with. Upfront prices, and I highly recommend this dealership. The process is painless and the salesman I dealt with, Jerry Butler, was awesome to deal with. Upfront prices, and very professional staff. Would defiantly deal with them again. More

Take what you can get I knew that the vehicle I wanted would be hard to find but when there was only one in the state of Fl and didn't have the equipement that I needed I w I knew that the vehicle I wanted would be hard to find but when there was only one in the state of Fl and didn't have the equipement that I needed I was told that under these circumstances 'you take what you can get'.That statement would have been enough of a surprise but when,the next day, I was told of another vehicle that was available in another state, I discovered that, it too didn't have the proper equipement the sales pereson stated that he had called U-Haul to verify that THEY would install the tow-hitch that I would need. Really? U-Haul this buying process was getting way out of hand. I'm NOT interested in buying a new vehicle from Kelly Ford.and I'm not recommending them to my friends. More