Kelly Ford

A First in My Car Buying Experience I was in need of a replacement for my previous car and was making the rounds of dealers which was a daunting task until I arrived at Kelley Ford. Chri I was in need of a replacement for my previous car and was making the rounds of dealers which was a daunting task until I arrived at Kelley Ford. Christopher Hill was my first contact and was a welcome change from all of my previous contacts. Attentive to my needs, he was both courteous and enthusiastic in meeting my requirements. Additionally, he was considerate of my physical limitations and went far beyond what I anticipated to make my stay at the dealership both pleasant and comfortable. He brought the car I wanted to my apartment to inspect and took my car back to the dealership for evaluation, thereby saving me a tiring situation. The sum total of my experience was something I have never before experienced at a dealer and was not only welcome but greatly appreciated in making my day. Sandra Smith also took special attention to ensuring all documentatio n was completed in a timely fashion in order to expedite my time there for which I am truly thankful. More

Best of the Whole Day! Great Experience! I was in search for my first car as a first time buyer. Ford was the first place my family and I stopped at, and from the moment we exited our car, we I was in search for my first car as a first time buyer. Ford was the first place my family and I stopped at, and from the moment we exited our car, we were greeted by Tristan Palmer. I must say, he was wonderful. From the simplest things such as accommodating us with beverages to being very informative about the cars I was interested in, especially the 2015 Ford Focus, which was my favorite. We took it out for a test drive and I loved it! I was still in the thought process of staying open-minded, so my family and I went to 4 other local dealerships in Melbourne FL. Ultimately, nothing compared to Ford, nothing! - In regards to the cars, the customer service, the environment, and the experience. - I test drove 4 other cars elsewhere, and I still had the best experience at Ford, and the 2015 Ford Focus was still on the top of my list. My family and I went back to test drive it once more, along with looking at other models as options. Once again, Tristan was right by our sides when we parked, answering any questions we had and being the best salesman I encountered throughout the day. Once I test drove the Focus for a 2nd time, I knew it was what I wanted. Through the whole paperwork process with Tristan, he was very helpful in making sure I understood how the whole process works and made me feel very comfortable and that I was making the right decision for myself, no doubt. The sales manager (Jeff Leggee) also assisted with questions that my father and our group had just to clarify some topics. It was great teamwork and work ethic on both of their levels! After finishing up with Tristan, he sent us to Finance, where I met Sandy. She was very helpful in explaining in-detail all the paperwork and extra offers that I could get with my new car. There was no hassle or confusion, which really made me feel at ease. Finishing up the final touches, and being handed the keys to my new car was one of the best feeling I have ever had. And my experience with Kelly Ford doesn't end there...I came back on Labor Day to get a Xzilon coat on my car. Tristan got the detailing team on it right when I got there, no waiting. Once they finished, Charyl gave me a walk-through of how the system works in my car. I learned so much that I didn't know and really got the hang of how all the functions work, which was great! I admire Ford and their employees for their efficiency in their customer service and providing the best experience possible with their customers. Even after buying the car, how much the dealership is there for their customers goes a long way..and I see Ford standing by their customers. That's the way it should be. I couldn't be happier with my purchase or experience - before, during, and after. Thank you Kelly Ford and all the employees who assisted me, you all deserve 100% gratitude! :) More

New Car Purchase My wife and I had a great experience this past weekend buying our new Ford Escape from Kelly Ford in Melbourne, FL. Mike Casey (our sales associate) My wife and I had a great experience this past weekend buying our new Ford Escape from Kelly Ford in Melbourne, FL. Mike Casey (our sales associate) was very knowledgeable and helpful. He spent a lot of time explaining the various features of our new vehicle. We were in and out of the dealership within 3 hours with our new vehicle. I would highly recommend Kelly Ford. More

Customer service Chris Hill was a pleasure to work with on purchasing a used car. Made the purchase quickly and no hassle. Would consider purchasing another car with Chris Hill was a pleasure to work with on purchasing a used car. Made the purchase quickly and no hassle. Would consider purchasing another car with Kelly Ford. More

Great experience I came in not believing I could afford a car and they did everything they could to get my payments to a number I was comfortable with. I absolutely lo I came in not believing I could afford a car and they did everything they could to get my payments to a number I was comfortable with. I absolutely love my new Ford Focus hatchback and how easy everyone e made the process. More

2015 Ford Mustang EcoBoost This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sa This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sandra it was a smooth, professional transaction. Phil Pettus went above and beyond in helping me make my decision to purchase this vehicle. He was very patient in that he spent a great deal of time explaining all the bells and whistles that I did not have in my 2006 Mustang. He even came out of his way to pick up my title and whatnot from my office. When he learned that I was traveling across the state (lovebug territory) before I could get the clear coat treatment, he volunteered to take it back with him so it could be done before I left. Everyone there was courteous, helpful and friendly. I will definitely come back for my next new Mustang More

great salesman! chuck was very professional and listened to us we couldn't be happier! Best experience we've ever had buying a car!Would definitely refer him to every chuck was very professional and listened to us we couldn't be happier! Best experience we've ever had buying a car!Would definitely refer him to everyone we know! More

professional, knowledgable about the specific product A great experience that didn't take all day! Mike was accommodating and able to answer all of our questions which resulted in us driving home in the v A great experience that didn't take all day! Mike was accommodating and able to answer all of our questions which resulted in us driving home in the vehicle we wanted happy and satisfied. Everyone we encountered was pleasant and professional. More

2015 Ford Edge. My great and easy buy. The Sales Manager comes into my work place all the time, and we talk. he has been working on getting me into a newer Ford. He got me hooked up with a The Sales Manager comes into my work place all the time, and we talk. he has been working on getting me into a newer Ford. He got me hooked up with a sales agent John Alligood. He was so pleasant and efficient. He called us and showed us a few cars but never made a deal. Until last week he called with an explorer to see. When we got there he had the Explorer and Brand new Edge side by side to compare. After talking and driving both vehicles. They showed us a deal that was a no brainer to move into a new Edge with warranty for the next 5 years. It has Leather upgrade. I am so happy I even sent my Son there and John and Glenn sold him a Edge to. 5th car bought at Kelly Ford. We will continue to go to Kelly Ford. More

Very Satisfied I was completely satisfied with the staff at Kelly ford they were very helpful and courteous too my needs and what I wanted it took a little time but I was completely satisfied with the staff at Kelly ford they were very helpful and courteous too my needs and what I wanted it took a little time but at the end I left with a new car More