Kelly Ford

Phil Pettus, Super Salesman Phil's approach to selling cars is the best I have seen in a long time. He stayed very calm and friendly throughout the entire negotiation process. H Phil's approach to selling cars is the best I have seen in a long time. He stayed very calm and friendly throughout the entire negotiation process. He followed up with email and phone calls and was extremely organized. He is very familiar with the product he sells. Kelly Ford is luck to have him as their Internet representative. Charlie and Vinny stayed very friendly even when a deal could not be reached the first day. They were very professional and the buying process was not painful. Christian in the Business Office made you feel as if she really loved her job, which she said she did. She was organized and had me out of there in no time at all. Cheryl spent time going over my new Escape today and was able to show me how to use all the gadgets I hadn't figured out. Thank you all for a very positive buying experience. Jeannine Arra More

Excellent no-pressure experience The dealership was recommended to me by Bobby Brown, and I worked with Chris Hill and Christain Dukes to purchase my new Escape. I was dreading havin The dealership was recommended to me by Bobby Brown, and I worked with Chris Hill and Christain Dukes to purchase my new Escape. I was dreading having to deal car salemans to purchase a new vehicle (no offense Chris), but I was very surprised to find that this was a no-pressure and actually a very easy experience. If you go to Kelly Ford for a car you should try to get Chris. He is friendly, honest and just easy to work with. I was pleasantly surprised. But the best part is that my new Escape is REALLY NICE!!!, .....Very beautiful and a great, quiet, ride. - Kevin Seidler More

Friendly, no pressure experience Mike Casey, Sr Sales Consultant, was helpful, knowledgeable and worked with us to reach an agreeable deal easily. John Kirby prepared the paperwork q Mike Casey, Sr Sales Consultant, was helpful, knowledgeable and worked with us to reach an agreeable deal easily. John Kirby prepared the paperwork quickly and clearly and patiently explained the documentation to quickly close the deal. It was an overall pleasant car purchasing experience. More

Best vehicle purchasing experience ever! I was completely satisfied with the sales person, dealer, vehicle, and customer service after the sale; thanks to Kelly Ford of Melbourne Florida, and I was completely satisfied with the sales person, dealer, vehicle, and customer service after the sale; thanks to Kelly Ford of Melbourne Florida, and John Henson! More

Highly Recommended! More times than not, consumers dread the car buying experience at dealerships, but The Kelly Team made it easy! I traded in 1 vehicle and purchased 2 More times than not, consumers dread the car buying experience at dealerships, but The Kelly Team made it easy! I traded in 1 vehicle and purchased 2. A used truck for my daughter and a new car for me. I knew what we wanted but had to stay within budget. They didn't have the 1 I wanted but they got it for me. There were a few issues with the used truck and they made sure to take care of it right away! We will be back for all of our future vehicle purchases! I LOVE MY FUSION!! I can't thank Mike and John enough for all their help!! More

Oil Change Tire Rotation I was in for my scheduled oil change and tire rotation. I was greeted promptly by Tiger Trainer. He shook my hand and was very friendly as he always i I was in for my scheduled oil change and tire rotation. I was greeted promptly by Tiger Trainer. He shook my hand and was very friendly as he always is. All my needs and services were met on this Service visit. I am a completely satisfied customer and don't have any doubts about the performance of my vehicle. It really gives me peace of mind knowing that I am in good hands with Kelly Ford Service. It's also nice not to be considered just a number but a part of the Kelly Ford family. At least that's how I feel when I go in for services. A job well done and to be recognized. Sam Nocera More

Best experience at a dealership! For the previous two vehicles we purchased, my husband and I went through our credit union to buy our them. I was apprehensive in wanting to deal wit For the previous two vehicles we purchased, my husband and I went through our credit union to buy our them. I was apprehensive in wanting to deal with the usual car lot visit. However, Chris Hill made it no nonsense and without any pressure whatsoever. He asked a couple of questions, we told him our needs/wants and price range and was able to get us a good deal. All without involving a "closer" or going back and forth. He answered all of our questions, no matter how trivial they may have seemed to someone else. Chris did a lot of the leg work for us, emailed me everything I needed; and, with a test drive of a couple of cars, I found the right vehicle for us (2014 Ford Focus SE). On top of all of that, I had texted him a service question not sure if he was the correct person to talk to. What do you know, he took care of the entire process. I didn't have to call anyone, he scheduled everything for me and will even handle receiving the car for me, if needed. It was a pleasant surprise to deal with someone knowledgeable and helpful to go above and beyond what we were so used to. He is a gem. But, from reading some of the other reviews, Kelly Ford seems to have quite of few gems in the mix. I look forward to telling everyone about my experience. More

Great customer service! I recently purchased a vehicle from Kelly Ford. We met John Henson on our first trip there, at this point we were just looking. He was extremely helpf I recently purchased a vehicle from Kelly Ford. We met John Henson on our first trip there, at this point we were just looking. He was extremely helpful but not "pushy" which is what we liked. We left that day and a few days later I decided I was ready to purchase so I contacted John and set up a time to meet. He remembered exactly what I wanted and helped me find the perfect car. Then he took us to Tommy and we were all able to collectively make an agreement. This was my first time buying a car on my own and I'm so glad I came to Kelly Ford. Everyone was extremely helpful and straight up. I would definitely recommend this dealership and John Henson. More

We're back! We had a "hiccup" with a sales person a few years ago at Kelly Ford, and were not eager to return. However, while my husband was diligently searching We had a "hiccup" with a sales person a few years ago at Kelly Ford, and were not eager to return. However, while my husband was diligently searching the internet for Ford deals, kept returning to the Kelly Ford website because of the great deals. We headed down from Cocoa to go check them out. Phil Pettus was our salesperson who never even skipped a beat when we arrived and informed him we wanted to look at used Fusions rather than the brand new Escapes that he had spoken about with my husband on the phone. I found a great 2 year old Fusion at a price I was pleased with and the process was very seamless. I love my car that is in brand new condition!! The business end of the deal with Christina Dukes was pleasant, also. More

This makes our second vehicle from Kelly Ford. We bought an F150 from Frank in December and were so satisfied with the entire process that we came back to Frank to get our Focus. Frank made our buy We bought an F150 from Frank in December and were so satisfied with the entire process that we came back to Frank to get our Focus. Frank made our buying process such an easy and stress free process. He really makes you feel welcome and like family. We will always rely on him for our vehicle purchases. More