Kelly Ford

Very helpful and informative!!! From the moment I emailed for a request on my trade in everyone I dealt with was cheerful and positive and made me feel very comfortable. From the moment I emailed for a request on my trade in everyone I dealt with was cheerful and positive and made me feel very comfortable. More

Great Buying Experience . Got a awesome deal on a awesome new ford explorer, Chris Hill was our salesman and he was wonderful and funny and made our buying experience fun :) Got a awesome deal on a awesome new ford explorer, Chris Hill was our salesman and he was wonderful and funny and made our buying experience fun :) More

James "Sheriff" took time went extra mile Purchase used vehicle 2005 Audi convertible. When I first came in James Witherspoon helped me and showed me a vehicle I wasn't looking for or consider Purchase used vehicle 2005 Audi convertible. When I first came in James Witherspoon helped me and showed me a vehicle I wasn't looking for or considering but I fell in love with it and bought it. The only thing I didn't like was I willing to wait for the test drive because James had a customer issue come up. However the dealership assigned me another associate. He was nice as well but I would have preferred to continue entire deal with James. I am guessing the higher ups were worried I wasn't patient enough to wait 5-10 minutes till James finished. I felt very uncomfortable like I was doing something wrong switching. The second salesman I was given well when I brought up the payments and price didn't match up he told me he couldn't explain it and handed me to business manager or his sales manager. Basically I was countering their offer and his response every time was "I don't understand how interest works or how you are coming up with that amount". After deal was made NOT with 2nd salesman but with business manager I found out James Witherspoon was the one cleaning my vehicle and taking care of the not so fun stuff in the heat while the 2nd salesman was out smoking and had left me once I made deal with business manager. James was a gem. When everything was done and everyone had left 1 hour earlier James showed me how to work everything in vehicle, paid to put gas in it and gave me a goody bag of items. First time I have bought a vehicle and been given something from the salesman. James called me a couple days after to make sure all was ok with vehicle. James was the one who drove my other vehicle to my home since I was keeping it and not trading in. The other salesman came in after I had decided on a vehicle, couldn't even help me haggle telling me there was no way I could get it for that payment when in fact I did with the business manager. One salesman (James) did everything to make the experience enjoyable whether I bought a vehicle or not.James did all the hard work to make the sale happen and I hope he gets the credit. You need more conscientious salesmen like this. More

Phil Pettus is the BEST! I recently purchased a 2014 Focus, Phil made the experience so easy! This will make my 12the new vehicle, I've had some good and some very bad experie I recently purchased a 2014 Focus, Phil made the experience so easy! This will make my 12the new vehicle, I've had some good and some very bad experiences in the past. I can honestly say that Kelly Ford was the best so far, everyone treated me so wonderful, from Phil to John in Finance and Cheryl showing my all the bells and whistles that came with the car. I also need to give Traci in the service department and big two thumbs up as well, she always gave me the best care when my old car a 2004 Thunderbird needed servicing. As long as I'm in the area Kelly Ford will be my dealership to go to! More

Excellent Customer Service John Henson and the entire team at Kelly FOrd (Charlie, Christian, Chris and Tiger) made my recent buying experience a pleasant and painless one. They John Henson and the entire team at Kelly FOrd (Charlie, Christian, Chris and Tiger) made my recent buying experience a pleasant and painless one. They were fare and honest and never steered me in the wrong direction. Highly recommend. More

Wonderful experience! We went to the dealership because we know Grillo. Chris Hill went along on our test drive. He put our 16 year old at ease during the test drive by tel We went to the dealership because we know Grillo. Chris Hill went along on our test drive. He put our 16 year old at ease during the test drive by telling him about other test drives he had experienced. He even complimented him on his driving. Chris was so easy to work with today, and was quite helpful when filling out the paperwork. He was polite, friendly, and accommodating throughout the entire process. Gerry and Chris made sure we were happy with our choice of vehicles, and answered all of our questions. i would recommend Kelly Ford to my friends! More

superb the best auto buying experience ever & we've bought a few! Everyone was absolutley awesome, accomodating, friendly, workable. Even though we did not p the best auto buying experience ever & we've bought a few! Everyone was absolutley awesome, accomodating, friendly, workable. Even though we did not purchase a ford it was like we were part of the family of fords. Thank you Kelly Ford More

Awesome Experience Working with John Henson It took us a while to find just the right SUV but John was more than patient. When new (used) vehicles came into inventory that met the specification It took us a while to find just the right SUV but John was more than patient. When new (used) vehicles came into inventory that met the specifications of what we were looking for, he was kind enough to text me about the vehicles. John didn't waste our time in texting about vehicles that didn't meet our expectations and that meant the most to us. We also had the opportunity to meet Mike and Tommy and both were extremely kind and helpful. Overall an awesome experience and I will definitely be back to work with John again. More

Great experience! We had the best salesman, John Henson. He was so easy to work with. Polite, friendly and knowledgeable. He helped us chose the right vehicle for our We had the best salesman, John Henson. He was so easy to work with. Polite, friendly and knowledgeable. He helped us chose the right vehicle for our needs at a great price. More

Christopher Hill was great to work with Chris Hill made my buying experience very easy for a fist time buyer. I will call on Chris for my next purchase in the future. Chris Hill made my buying experience very easy for a fist time buyer. I will call on Chris for my next purchase in the future. More