Kelly Ford

Great Experience My first contact with Kelly Ford and Greg Kroupa was via the internet site and considerably after normal business hours. Although we had some misunde My first contact with Kelly Ford and Greg Kroupa was via the internet site and considerably after normal business hours. Although we had some misunderstandings at first I must say Greg immediately and professionally went above and beyond to answer my questions and explain their system. Without being asked he immediately pushed my concerns up to Tommy McGee the next morning who also made a very quick and professional effort explain things and get me the car best possible offer on the car I was interested in. It was this level of follow up and an obvious effort to get me an excellent price that ensured I went to the dealership and test drove the car. Again Greg and Tommy were great! We love the car and got a great price. I would feel good recommending Kelly Ford and these gentlemen in particular to my friends. More

Purchase of 2014 Roush Mustang Convertible This was one of the most pleasurable vehicle purchases we have made. Frank's low pressure, straight forward approach to selling us a vehicle relaxed This was one of the most pleasurable vehicle purchases we have made. Frank's low pressure, straight forward approach to selling us a vehicle relaxed us and helped us make the decision to purchase from him. We certainly expected quite the opposite. He thanked us for coming all the way from Port Orange, Florida. We chose to do that b/c we saw the choices of cars they had on their web-site. Of course we called first to make sure the vehicle we were interested in was still available. The price he offered was the best from all our previous research so we feel we did get a great deal. The paperwork went very quickly and smoothly for us also. Subsequently we recommended Frank at Kelly Ford Melbourne to my brother, who lives across the state near Lakeland. He was in the market for a truck and has purchased from Frank a 2014 F250 within a few weeks of our purchasing the Mustang. We have told friends about your dealership and one in particular said they would take a ride to Melbourne when they get a chance. More

Not really looking I was only slightly interested I trading in for a new truck. I had spoken with another dealership but lost interest when I was told to get close to m I was only slightly interested I trading in for a new truck. I had spoken with another dealership but lost interest when I was told to get close to my trading price, I would have to pay off another year on my existing loan. Kelley mad all efforts possible to get me into the truck I wanted at a price I could live with. I would recommend Kelley to a friend. More

Lease Was Handled Quickly, and Professionally The overall experience in the lease of my new vehicle was fantastic. The sales representatives and finance representatives made things easy and very c The overall experience in the lease of my new vehicle was fantastic. The sales representatives and finance representatives made things easy and very clear. The sales representative took the time to explain everything to me and my wife, and made sure that we understood everything. The team at Kelly Ford made leasing our new vehicle quick and painless. Would definitely recommend you visit their dealership before considering any other! More

Good Deal & Good Customer Service We were referred to John by my boss at work. He helped us out too. Very good experience. We'll be calling him back soon! We were referred to John by my boss at work. He helped us out too. Very good experience. We'll be calling him back soon! More

2008 Mustang GT I have made numerous purchases of new and used vehicles in my life time, however this was the very first time i have had such a memorable experience d I have made numerous purchases of new and used vehicles in my life time, however this was the very first time i have had such a memorable experience due to the sales representative. He is extremely knowledgeable of the product for he, as I am now, a lover of the Mustang GT. I was Chevy guy for many years and after speaking to Frank he convinced me there was more to the GT than meets the eye. Frank truly sold me on this vehicle and even after the sale he is extremely helpful. Thank you Kelly Ford and Mr. Saladino I had purchased a Ford Explorer sport track, however that was ’02 and really was interested until now. More

A wonderful experience I was looking for an easier to deal with car since the Toyota Sienna I have (even as I am a fan of Siennas and had three of them ) has not automatic d I was looking for an easier to deal with car since the Toyota Sienna I have (even as I am a fan of Siennas and had three of them ) has not automatic doors and my arthritis is getting worst and makes dificult for me to deal with it. At the dealership I met Greg Kroupa, who pulled a 2014 Ford Escape which was perfect: right size, beautiful inside and outside colors, easy to get in and out and even a back up camera. If the car was perfect, Greg's attention was not less. He new immediately what was a good choice for me and he brought it to me. He was not only interested in selling a car and earning a commision, but in filling the customer needs, something you don't find in every car sales consultant. As I told him, we bought several cars at Kelly Ford and Toyota and Kelly Ford has always given us a much better service than the other dealership. In fact, after dealing with Greg, I will never go back to Toyota. More

Kelly Ford has always been good You may find it harder to haggle prices, but you will always be close to what you were looking for. John Henson was excellent it getting my needs hand You may find it harder to haggle prices, but you will always be close to what you were looking for. John Henson was excellent it getting my needs handled. I did have a problem with an option on the car that was not functioning. I did receive some resistance from just about everyone regarding the option (Navigation package with the SYNC system) While it was clearly written on the vehicles sticker, and verified by Ford customer service, they kept telling me that it wasn't included with that car. Well, you cant get that particular car with its included options package without navigation. Its impossible. Not to mention the $2200.00 option group that was paid for. They said it only includes SYNC services..which is useless, and free...not $2200.00. After three days of doing the leg work for them, and after much ado, it magically works now. Seems that whoever did the last SYNC software update, did not include the navigation portion. The matter was handled by a technician a Kelly Ford who was familiar with it. All in all, I will still return to Kelly Ford. This is my 5th vehicle purchased from them in a 10 year period. I have always been happy with what I paid for. I have tried Palm Bay Ford, but they don't seem interested in selling you what you actually want. More

My New Escape I had a great experience! John was extremely accommodating and not pushy. I felt very comfortable and not pressured! I am very happy with my new esc I had a great experience! John was extremely accommodating and not pushy. I felt very comfortable and not pressured! I am very happy with my new escape and very happy I chose Kelly ford! More

My husband, son, and me went into Kelly Ford to see if we could qualify for a used Fusion. Since I have a disability in my right hand I had to find something that I could shift gears with easily. My husband could qualify for a used Fusion. Since I have a disability in my right hand I had to find something that I could shift gears with easily. My husband is disabled as well. Phil tried to get us qualified for a Certified Pre-Owned Fusion but due to the negative equity in our van it couldn't be done. Not known to me he was checking to see if a brand new Fusion would work since the rebates would help. A little while later Phil pulled up in a brand new Fusion and told us that we are qualified on the new car. What an emotional surprise to us. We knew that the payment would go up but it was within reason and it worked out great. My son also wanted a new Mustang. Once again Phil was able to find the right car for my son and he finally got a new Mustang that he had always dreamed of. This was the best car buying experience we have had as Phil was in tune with us every step of the way. He wasn't pushy and was very patient with all of us. My husband is diabetic and Phil went and made sure he had a snack to see him through. Carlos in the business office was terrific. He was very patient and made sure we understood the paperwork for the new Fusion and for my son's new Mustang. I highly recommend Kelly Ford. Phil, Carlos, and the management was terrific. Thank You More