Kelly Ford

Some may wonder why I would give a dealership and team all high ratings. The answer is simple. Started when I located my vehicle online. I contacted the dealer and received a call back from Tom McGee a all high ratings. The answer is simple. Started when I located my vehicle online. I contacted the dealer and received a call back from Tom McGee and Scott Hay in a timely manner. It was great to work with Tom on the phone. He was informative, candid, honest, and responsive to my requests. I was so confident after talking with Tom I ended up purchasing the vehicle sight unseen. Drove the 2 hours to the dealer on Monday morning and the process was picked up by Scott. Like Tom, Scott was great to deal with. He took care of the details and answered any questions. Process continued with Carlos Arciniegas. Carlos knew I was short on time and pushed the process through. He was able to explain and handle everything in a few minutes. What a great dealer and team. I cannot recall ever having such a pleasant buying experience. More

Scotty Page put us at ease throughout the process and tried to satsify all our wishes in the vehicle we purchased. Scotty was very friendly and knowledgable. He obviously works hard to satisfy his cust tried to satsify all our wishes in the vehicle we purchased. Scotty was very friendly and knowledgable. He obviously works hard to satisfy his customers. Thanks, Scotty! More

I just purchased a 2013 Ford Edge from Kelly Ford. The customer care that I recieved both during and after the purchase was excellent. Mike Casey was the sales representative who assisted me. He was mos customer care that I recieved both during and after the purchase was excellent. Mike Casey was the sales representative who assisted me. He was most helpful and patient in showing me the vehicles that met my needs and answering my questions during the test drive and the purchase process. I would certainly recommend Kelly Ford and Mike Casey to anyone in the market for a vehicle. More

I have always been a Chevrolet driver. Today was my first experience at a Ford dealership and I found it more pleasurable than the Chevrolet dealership I had bought my last vehicle at. Both Vinny and John we experience at a Ford dealership and I found it more pleasurable than the Chevrolet dealership I had bought my last vehicle at. Both Vinny and John were excellent in handling my purchase of a new vehicle. John was very patient, was not pushy and seemed to actually care that I made an informed decision as to which vehicle would be right for me and my budget. My wife plans to purchase a new vehicle in August and she wants to go to this dealership to get it. In times both present and past, sales people in car dealerships often get a bad reputation, some deservedly, some not. Both Vinny and John stand out from this crowd and I would be grateful to do future business with these two again. More

I was there to get my Freestyle serviced for a recall and ended up trading our old car for a new one. I am very picky with what I wanted and John our sales guy was extremely helpful. When I decide to trade I ended up trading our old car for a new one. I am very picky with what I wanted and John our sales guy was extremely helpful. When I decide to trade I will be going back there. More

Everybody was super friendly, John worked hard to get us a truck to suit all our needs, and we were very picky. Thank-you, John The finance department was awesome too. I hate vehicle shopping, but these gu a truck to suit all our needs, and we were very picky. Thank-you, John The finance department was awesome too. I hate vehicle shopping, but these guys were great. No pressure but willing to work with you. Great friendly place. More

I was looking for a specific 2013 Ford Fusion SE and was unable to locate it in the Jacksonville area. My husband located the one I wanted online and contacted Scott Hay at Kelly Ford. Scott called us rig unable to locate it in the Jacksonville area. My husband located the one I wanted online and contacted Scott Hay at Kelly Ford. Scott called us right back and was very friendly and helpful. I wanted a few things changed with the car and Scott took care of it all right away. When we arrived to first see the car and pick it up Scott had everything all ready for us and was even polishing the car up front. It was much appreciated since we had driven 2.5 hours hours down. He made sure I was well prepped on how to use the new technology and made sure I left with all of his contact information. Overall very satisfied. More

The type of customer service that Rob delivered will never be forgotten. I will recommend Kelly ford in the back of my mind for later vehicle purchases. never be forgotten. I will recommend Kelly ford in the back of my mind for later vehicle purchases. More

Exceptional customer service from Tiger! Cashier was a doll. Wish that the bill was a tad lower but All and all a painless positive experience. doll. Wish that the bill was a tad lower but All and all a painless positive experience. More

Per my service visit on 3-13-13 I want to share my experience I had at Kelly Ford. I noticed my 2012 F-150 had a defective battery. I drove to Kelly Ford the next morning after vehicle was hard to sta experience I had at Kelly Ford. I noticed my 2012 F-150 had a defective battery. I drove to Kelly Ford the next morning after vehicle was hard to start and all lights were flashing with a ticking noise. Service Advisor Anthony D Trainer waited on me promptly. He was very courteous to me. I addressed the problem to him and he took down the information. I was completely satisfied with the overall experience I had on this visit. I requested a vehicle wash and he said no problem. Vehicle was very clean. He shook my hand when everything was completed. Before I left I stopped to see Mr Bobby Brown who is the Service/Parts Director at Kelly Ford. I expressed my gratitude on this and the past visits for service and oil changes. He was so very kind. I was told by another customer how Kelly ford goes above and beyond their call of duty to please customers. I can attest to this from my experiences I had. Service and Sales deserve to be five star rated and more than that if possible. In other words, as I had mentioned to Mr Brown, the scale skyrocketed to the roof with their duties and professionalism. Thank you. Sam A Nocera 1620 Pulaski Rd New Castle PA 16105 More