Kelly Ford

Our F150 purchase with Kelly Ford was an easy, efficient and professional experience. We contacted Kelly Ford via the Internet and promptly received a reply from Phil Pettus. Phil was honest, straight forwa and professional experience. We contacted Kelly Ford via the Internet and promptly received a reply from Phil Pettus. Phil was honest, straight forward and understood what information we needed. Phil answered all our emails quickly and never once made us feel pressured to buy a new vehicle. We had received a quote from another dealership so we sent it to Phil and he went to work on saving us some money? Phil had Tommy McGee follow up the next day to make sure Kelly Ford had correctly identified all the incentives we could qualify for. Tommy took plenty of time to ensure we were getting the vehicle we wanted and that we understood all of the incentives available to us. All of the groundwork was done with Phil and Tommy via the Internet and over the phone. Once we agreed on a tentative deal contingent on our trade being as we described it, we scheduled an appointment to visit the dealership. The appointment was scheduled for the morning after Christmas but because of some family projects our arrival was delayed until 5PM. We let Phil and Tommy know that we would be late and it was not an issue. They said the truck is cleaned, fueled and ready to go when you get here. We arrived at Kelly Ford and Phil had the new truck in front of the building under the roof so we could inspect it. We took a test drive where Phil explained all the bells and whistles on the new F150. Once we were happy with the truck we proceeded inside to review the paperwork. Everything was exactly as we had agreed over the Internet, no hidden fees or creative add ons. Phil introduced us to Tommy McGee and he thanked us for giving Kelly Ford the opportunity to earn our business. We took a seat and awaited our turn to visit with Tommy Emery the Finance Manager to complete our purchase. While we waited Phil Pettus made sure our license plate and other items got transferred to the new F150. Our wait to see Tommy Emery was short and he quickly explained what we were signing and why. He was pleasant, efficient and professional throughout our Finance Department visit. We were in and out of the Finance Department in 15 minutes and it could have been quicker but we got him sidetracked on our shared hobbies, which was ok. In total we spent one hour plus or minus at the dealership to complete our purchase and that is great customer service. The whole purchase process was easy and stress free. I highly recommend Kelly Ford and their team for your next vehicle purchase. Thank You to Phil Pettus, Tommy McGee and Tommy Emery for their time and efforts. More

Wayne is so accomodating. He listens to what you say & delivers what you ask for :) Within minutes of selecting the car I loved, I was approved for the financing! He made the car buying experience a & delivers what you ask for :) Within minutes of selecting the car I loved, I was approved for the financing! He made the car buying experience a pleasurable one...ask for Wayne...he gets the job done! More

Nick is new to the area, friendly, and knowledgeable. He helped me get setup in a vehicle that was perfect for my needs. Highly recommend Nick, Tom, and the Kelly Ford team. helped me get setup in a vehicle that was perfect for my needs. Highly recommend Nick, Tom, and the Kelly Ford team. More

Phil and Clayton knew that I had been looking for a new car for sometime. After I narrowed my choices, Phil kept me informed as to what was available and the differences in choices. Phil's product knowle car for sometime. After I narrowed my choices, Phil kept me informed as to what was available and the differences in choices. Phil's product knowlege and the dealer process helped find the car I wanted and lead me from demo drive to getting me on my way home in minimum time. After completing the initial paper work and going to finance, which no one likes going to finance, Carlos kept me at ease. With some work, he was able to find me an interest rate that fit my budget and enabled me to purchase an extended warranty program after he fully explained all the options available. Like Phil, his knowledge and his expertise helped me to get thru this process quickly and he kept me at ease at all times. My experience at Kelly Ford was great and I would recommend Phil and Carlos to help them find their car and financing to all my friends and family. More

Both associates were very knowledgeable & respectful and went out of their ways to make sure I understood every component of the transaction. They patiently answered my questions and sincerely wanted to and went out of their ways to make sure I understood every component of the transaction. They patiently answered my questions and sincerely wanted to help. I would highly recommend them to my friends & neighbors. Thank for a great experinece, Kelly FORD! More

Good salesman. He is not your typical one. Good car and price. Phil had a lot of knowledge of the car. He took care of us real well. price. Phil had a lot of knowledge of the car. He took care of us real well. More

First of all, I just want to say that "Kelly Ford" dealer went above and beyond. Phil Pettus the internet consultant went out of his way in keeping me informed with the Ford Explorer XLT. He wa Ford" dealer went above and beyond. Phil Pettus the internet consultant went out of his way in keeping me informed with the Ford Explorer XLT. He was awesome in helping me at all times. As I arrived at the dealer, I was so impressed with the professionalism of your staff. After approaching Phil Pettus at the dealer, I felt we had known each other for years. I was then introduced to your "Finance Director", Tommy Emmery who also took the time to explain everything with the paperwork, I had to sign. From the finance part, I couldn't believe how smooth the transition went at the dealership. He was so knowledgeable and efficient. These two gentlemen's are an asset to your dealership. It is staff like themselves that keep customer service at 100%. I hope that these two gentlemen's get recognized for their hardwork they do day in and day out. Thank you so much for the wonderful and awesome experience I received at "Kelly Ford". Sincerely, Jiovanis Irizarry More

Everyone I have met and dealt with at Kelly Ford has been awesome. I bought my 2012 Ford Escape in May and my whole sales experience was terrific, with Rob Saslow as the salesman and Carlos Archinegas handl awesome. I bought my 2012 Ford Escape in May and my whole sales experience was terrific, with Rob Saslow as the salesman and Carlos Archinegas handling the finance things. I purchased the Xzilon Protection package and have been very happy with it. I have filed one claim with Xzilon for some 'door dings' and was amazed with the results of the repair. My husband was a little reluctant at first about getting the Xzilon, but we have been very pleased with it and the guarantee. Going to Kelly Ford for service on my vehicle is always a very pleasant experience. The people are all so friendly and helpful to make sure you have been taken care of and you are comfortable during your waiting time. My decision to buy my Escape at Kelly Ford was a good one. I look forward to my many years dealing with this fine dealership. More

My experience at Kelly Ford, Melbourne Fl. has been the best of all my vehicle purchasing experience in 71 years. Ray Lucas, patiently introduced me to my new vehicle and had the proper demeanor of a sales best of all my vehicle purchasing experience in 71 years. Ray Lucas, patiently introduced me to my new vehicle and had the proper demeanor of a sales person win lose or draw. His manager, David Bossert, did all but walk on his hands to help me purchase this vehicle. I had the pleasure of meeting Sal Amore, who expertly appraised my vehicle and determined it to be in excellent condition and approved what I consider a Good Deal. Our friendly conversation really made me feel at home. I then met Carlos Arciniegas, the finance manager. I happily purchased a vehicle from him when he was employed at Palm Bay Ford, two years earlier. He expertly walked me through the massive paperwork got me a great interest rate and out the door in minutes. While waiting for my vehicle to be detailed and gassed up, I had a casual conversation with Vinny Amore. I was able to decompress while we talked a few minutes about anything but business. He proved to me that they not only sell vehicles at Kelly Ford, They make Friends. More