Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelly Ford
Melbourne, FL
3,142 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,142 reviews
December 29, 2012
bought a brand new car from this dealer that's not even a year old yet and when I called the service center a person who answers the phone treated me incredibly rudely - this is not the first time this has h year old yet and when I called the service center a person who answers the phone treated me incredibly rudely - this is not the first time this has happened. I finally asked who she was and she didn't want to give me her name - she would only say she is the service cashier. ?? When I asked her her name point blank she still didn't want to repond - she finally and reluctantly told me her name is Sheila. I don't think she wants to give out her name because she knows she is rude and treats people like cr*p. Sheila treats you like you're bothering her and she always has someone more important to help and gives you the brush off - like how dare you call and bother her. It clearly doesn't matter that you've just spent thousands of dollars to buy a car from the dealership that keeps her employed, your vehicle issues are clearly very annoying to her and she does not appear to appreciate the business. I would think that a big part of a dealership's business is for those folks they have sold cars to would hopefully come back and have the service done at the dealership, purchase parts, etc., in the hopes they would be treated well and then buy ANOTHER new car when the time comes to purchase. Shiela is rude and should not be allowed to interact F2F with customers if this is her attitude. since this is not my first experience with her (and she does not know who I am so it isn't that she doesn't like me, it's just every time I call this is how she treats me and I can tell it's the same person unless every woman sounds the same and treats people horribly - so it's obvious this is how she treats everyone since it's been a few months since my last call) it is clear that she does not have the personality or skill set to be in this role. She is probably best suited for a backroom somewhere - not customer service. I feel so insulted and if this person treats me this way one more time when I call, that's it - I like Kelly Ford and the folks who sold me the car and did the financing but I am going to take my service business elsewhere and will definitely be letting the manager know. I don't like having to spend money and be treated like dirt. not a fun way to spend my weekend morning hours. More
by curl
Employees Worked With
Sheila the Service Cashier
December 29, 2012
Wayne is so accomodating. He listens to what you say & delivers what you ask for :) Within minutes of selecting the car I loved, I was approved for the financing! He made the car buying experience a & delivers what you ask for :) Within minutes of selecting the car I loved, I was approved for the financing! He made the car buying experience a pleasurable one...ask for Wayne...he gets the job done! More
by Pina Zimmet
Employees Worked With
wayne little
December 27, 2012
Nick is new to the area, friendly, and knowledgeable. He helped me get setup in a vehicle that was perfect for my needs. Highly recommend Nick, Tom, and the Kelly Ford team. helped me get setup in a vehicle that was perfect for my needs. Highly recommend Nick, Tom, and the Kelly Ford team. More
by nolescorp
Employees Worked With
Vinny Amore
December 22, 2012
Phil and Clayton knew that I had been looking for a new car for sometime. After I narrowed my choices, Phil kept me informed as to what was available and the differences in choices. Phil's product knowle car for sometime. After I narrowed my choices, Phil kept me informed as to what was available and the differences in choices. Phil's product knowlege and the dealer process helped find the car I wanted and lead me from demo drive to getting me on my way home in minimum time. After completing the initial paper work and going to finance, which no one likes going to finance, Carlos kept me at ease. With some work, he was able to find me an interest rate that fit my budget and enabled me to purchase an extended warranty program after he fully explained all the options available. Like Phil, his knowledge and his expertise helped me to get thru this process quickly and he kept me at ease at all times. My experience at Kelly Ford was great and I would recommend Phil and Carlos to help them find their car and financing to all my friends and family. More
by hjp1947
Employees Worked With
Phil Pettus
December 22, 2012
Both associates were very knowledgeable & respectful and went out of their ways to make sure I understood every component of the transaction. They patiently answered my questions and sincerely wanted to and went out of their ways to make sure I understood every component of the transaction. They patiently answered my questions and sincerely wanted to help. I would highly recommend them to my friends & neighbors. Thank for a great experinece, Kelly FORD! More
by lauracarlson
Employees Worked With
Paul Cotton
December 15, 2012
First of all, I just want to say that "Kelly Ford" dealer went above and beyond. Phil Pettus the internet consultant went out of his way in keeping me informed with the Ford Explorer XLT. He wa Ford" dealer went above and beyond. Phil Pettus the internet consultant went out of his way in keeping me informed with the Ford Explorer XLT. He was awesome in helping me at all times. As I arrived at the dealer, I was so impressed with the professionalism of your staff. After approaching Phil Pettus at the dealer, I felt we had known each other for years. I was then introduced to your "Finance Director", Tommy Emmery who also took the time to explain everything with the paperwork, I had to sign. From the finance part, I couldn't believe how smooth the transition went at the dealership. He was so knowledgeable and efficient. These two gentlemen's are an asset to your dealership. It is staff like themselves that keep customer service at 100%. I hope that these two gentlemen's get recognized for their hardwork they do day in and day out. Thank you so much for the wonderful and awesome experience I received at "Kelly Ford". Sincerely, Jiovanis Irizarry More
by Jiovanis07
Employees Worked With
Phil Pettus
December 14, 2012
Everyone I have met and dealt with at Kelly Ford has been awesome. I bought my 2012 Ford Escape in May and my whole sales experience was terrific, with Rob Saslow as the salesman and Carlos Archinegas handl awesome. I bought my 2012 Ford Escape in May and my whole sales experience was terrific, with Rob Saslow as the salesman and Carlos Archinegas handling the finance things. I purchased the Xzilon Protection package and have been very happy with it. I have filed one claim with Xzilon for some 'door dings' and was amazed with the results of the repair. My husband was a little reluctant at first about getting the Xzilon, but we have been very pleased with it and the guarantee. Going to Kelly Ford for service on my vehicle is always a very pleasant experience. The people are all so friendly and helpful to make sure you have been taken care of and you are comfortable during your waiting time. My decision to buy my Escape at Kelly Ford was a good one. I look forward to my many years dealing with this fine dealership. More
by vbeard76
Employees Worked With
Rob Saslow, Bobby Brown
December 14, 2012
My experience at Kelly Ford, Melbourne Fl. has been the best of all my vehicle purchasing experience in 71 years. Ray Lucas, patiently introduced me to my new vehicle and had the proper demeanor of a sales best of all my vehicle purchasing experience in 71 years. Ray Lucas, patiently introduced me to my new vehicle and had the proper demeanor of a sales person win lose or draw. His manager, David Bossert, did all but walk on his hands to help me purchase this vehicle. I had the pleasure of meeting Sal Amore, who expertly appraised my vehicle and determined it to be in excellent condition and approved what I consider a Good Deal. Our friendly conversation really made me feel at home. I then met Carlos Arciniegas, the finance manager. I happily purchased a vehicle from him when he was employed at Palm Bay Ford, two years earlier. He expertly walked me through the massive paperwork got me a great interest rate and out the door in minutes. While waiting for my vehicle to be detailed and gassed up, I had a casual conversation with Vinny Amore. I was able to decompress while we talked a few minutes about anything but business. He proved to me that they not only sell vehicles at Kelly Ford, They make Friends. More
by arnoldring
Employees Worked With
Vinny Amore
December 13, 2012
Kelly Ford is one of the best dealerships around! Phil is a wonderful salesman and will help you find the perfect car at a good price. This is our second vehicel purchased from him. a wonderful salesman and will help you find the perfect car at a good price. This is our second vehicel purchased from him. More
by ibkt1028
Employees Worked With
Phil Pettus
