Kelly Ford

There website made it easy to request additional information. Ray Lucas was responsive and provided me with all the answers I needed. I never felt pressured or under any obligation. the transactio information. Ray Lucas was responsive and provided me with all the answers I needed. I never felt pressured or under any obligation. the transaction was fast and smooth. Everything met my expectations. More

Phil worked with my wife and I over a period of Phil worked with my wife and I over a period of approximately 8-10 weeks and maintained his professionalism and courtesy despite our uncertainty over Phil worked with my wife and I over a period of approximately 8-10 weeks and maintained his professionalism and courtesy despite our uncertainty over which vehicle we wanted. The day of purchase was a Sunday and we arrived mid-afternoon in the midst of a raging thunderstorm. We explored numerous options with Phil, and by the time we made a decision, it was past closing time. Nevertheless, Phil and Tommy hung with us to the closure of the purchase. By this time it was well past closing time. Despite our repeated apologies for keeping them from their families, Phil and Tommy reassured us they were only doing their job. Their commitment to customer satisfaction was above the call of duty. We will definitely return to Kelly Ford for future automotive needs. Lew and Teri Jamieson Viera, Florida More

Great Service from the monent I walked in to the time I left. The whole staff that I dealt with including My Salesman Casey Tucker were extremely helpful. Thank you for what you do! left. The whole staff that I dealt with including My Salesman Casey Tucker were extremely helpful. Thank you for what you do! More

I had a warranty concern needed to speak with the service mgr. the advisor took me straight to his office and to my surprise was Mr.Brown I had worked with at Southeastern Honda when he was the service mgr h mgr. the advisor took me straight to his office and to my surprise was Mr.Brown I had worked with at Southeastern Honda when he was the service mgr he review the concern . Put in a rental car called me two hours later about the concern . Explained the needed repairs had all the parts Instock and had my car done at 4:30 same day ! I have worked with Mr. Brown several times in the passed 8 years at Honda he goes out of his way evertime and one can tell he's all about the service he's on top of this game. Kelly Ford you are lucky to have Mr.Brown !! More

I hate writing reviews however when people go so far above and beyond, you just have to. Rob and his manager Jim really made things happen. They saved me a ton of money on a used truck. I now have the t above and beyond, you just have to. Rob and his manager Jim really made things happen. They saved me a ton of money on a used truck. I now have the truck of my dreams and can afford it. I LOVE MY TRUCK!! I will recommend all my family and friends to Kelly and Rob. More

Salesman Richard Regazzi was awesome. We let Kelly Ford know the price we could afford, and they worked with us. Richard took his time with us and showed us several options. We felt the car we bought cou know the price we could afford, and they worked with us. Richard took his time with us and showed us several options. We felt the car we bought could've been detailed much better, but Richard filled up the gas tank for us. We asked Carlos in finance to give us a 2 year registration, but he didn't. He did knock off a year on the loan though, for just a few more bucks per month. Overall We would definitely recommend Kelly Ford AND our salesman Richard Regazzi to everyone. More

I can't thank enough people for such a great experience. Rob our salesman is great and I would recommend him and the dealership to anyone. I had a horrible experience at another local Ford Dealer which sent Rob our salesman is great and I would recommend him and the dealership to anyone. I had a horrible experience at another local Ford Dealer which sent me running. I now know why Kelly Ford has been around so long. Great customer service, I love my new Escape. More

I’ve been shopping for a car for two weeks, so I’ve been seeing different dealers. For the others, the price was a little bit higher, but for Kelly Ford the price was lower and helped me negotiating. So I g seeing different dealers. For the others, the price was a little bit higher, but for Kelly Ford the price was lower and helped me negotiating. So I got the car that I wanted, and I’m a satisfied customer. More

My used car purchase with Kelley Ford, and Phil Pettus went smooth and met or exceeded my expectations for an internet car purchase. Things went as follows: Found a car that met my search criteria on went smooth and met or exceeded my expectations for an internet car purchase. Things went as follows: Found a car that met my search criteria on AutoTrader at Kelly Ford, went to their dealership website, and the car had just been reduced $1000 below the price on autotrader. Emailed them at 12:30am on 07/04/2012 to verify if the car was available, and asking for the price, including all dealer/documentary fees, minus the tax&tag. Phil responded to my email at 7:30am, with the internet/website price, plus their dealer fee. I asked him to verify that the price he sent me plus tax&tag was going to be what I paid if I purchased the car today, and at 9:30am, 1/2 after the dealer opened for the day, Phil responded back that the deal was written up by his sales manager, and the price was what he sent at 7:30am. Made it to Kelley Ford at 2:00pm, test drove the car, had some food&soda (they were having a 4th of July cookout), signed the sales documents(pricing exactly as promised), and at 4:00pm, was driving my 2011 mustang home. Since I live 120 miles from Kelley, the time to drive there was more than the actual time spent at the dealer. If you want to purchase your car using the internet sales paradigm, then going with Phil and Kelly Ford is the way to go. I had contacted other dealership internet sales before finding a car at Kelley, and none of them seemed to get the idea of an online sale...with the other dealers, their online sales seemed geared toward getting you into the dealership to start the classic in store purchase, a long and frustrating process, for me the buyer. As the first line of this review says, my purchase with Kelley Ford met or exceeded all of my expectations for an internet purchase, and even the little things you expect from a classic in store purchase, like food, beverages, and a full tank of gas were provided. Thanks again for a great purchase, John More

Everyone did a great job with all my questions and very glad with the car.Keep up the great work . Will be back again to buy glad with the car.Keep up the great work . Will be back again to buy More