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Kelly Ford

Melbourne, FL

4.8
3,143 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,143 reviews

November 20, 2020

As always your Kelly Ford service and customer support is super! I especially want to give a special recognition to Service Advisor Derek Ertzberger. He is very attentive, professional, knowledgeable, goes More

by montylopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Gwin, Derek Ertz-Berger
Nov 20, 2020 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

November 17, 2020

Amazing experience with Valerie at Kelly Ford last week! She was personable, authentic, and respectful of our time. I would definitely go back for my next car purchase! More

by Tabitha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Lagges
Nov 18, 2020 -

Kelly Ford responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Kelly Ford Team

November 16, 2020

Excellent customer service in handling a problem that I was having with my 2020 Ford Explorer. They were able to get me and my vehicle in and out in a very reasonable time for the job that needed to be do More

by KPechacek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Skinner, Don Palanzi
Nov 17, 2020 -

Kelly Ford responded

Thank you for the 5-stars! - The Kelly Ford Team

November 15, 2020

Everyone was friendly and helpful. When I asked the custodian where the men's room was, he took me to it. The service on my truck was handled quickly and effectively. It was an all around good experi More

by cboorse
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Krisanda
Nov 17, 2020 -

Kelly Ford responded

Thank you for the 5-stars! - The Kelly Ford Team

November 15, 2020

Excelent customer service, Omar the sale officer is awesome, he do an extraordinay job helping us with our new truck. We recommend this dealer. Thanks. More

by glourodriz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar De Jesús
Nov 17, 2020 -

Kelly Ford responded

Thank you for the 5-stars! - The Kelly Ford Team

November 13, 2020

recently purchased a 2013 ford taurus from kelly ford phil pettus was very good to work with no high pressure he made sure the car had no problems before he closed the deal when you go to kelly ford ask More

by dotschlag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Pettus, Chuck Cooper, Nicholas Lagges
Nov 17, 2020 -

Kelly Ford responded

Thank you for the 5-stars! - The Kelly Ford Team

November 09, 2020

I had an awesome experience here! Justin was great and so was Johnnie! The Kelly Ford team was able to find a vehicle that fit my price range and figure out financing all within the afternoon. This is a grea More

by Grant Schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnnie Walsh, Justin Decker
Nov 12, 2020 -

Kelly Ford responded

We cannot thank you enough for your wonderful review of Kelly Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Kelly Ford Team

October 27, 2020

Omar, Valerie and Johnie were great. Omar explained a lot of features of the car I was interested in and answered all of my questions and we had a greta test drive experience. Valerie made the paperwork More

by carol.hickey.nyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnnie Walsh, Omar De Jesús
Oct 30, 2020 -

Kelly Ford responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. The Kelly Ford Team

October 20, 2020

I was impressed with my experience, i was expecting to be there for a while. It was my first experience with a dealership and Valerie made it a pleasant and quick experience i will come back to get my next v More

by rhyangarner83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Kelly Ford responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. The Kelly Ford Team

October 19, 2020

My service advisor, Derek Ertz-Berger, helped me through the service of my F250. He is the only service advisor I will use. Thank you Derek for everything. More

by bcfleeger2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Oct 22, 2020 -

Kelly Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Derek does for Kelly Ford and our customers. Hope to see you again soon! The Kelly Ford Team

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