Kelly Ford - Service Center

Derek has been taking care of my Explorer for almost a year. He has found warranty solutions for things that I did not even realize were warranteed. He never pushes to have things done that aren't necessa year. He has found warranty solutions for things that I did not even realize were warranteed. He never pushes to have things done that aren't necessary. I live in Merritt Island and there are many dealerships and independent mechanics that are much closer, but don't provide the trust and service that we receive from Derek. We are now bringing my husband's TOYOTA to Derek now. Thank you Derek for providing the wonderful service that is so rare in today's society. Lynne More

We were quite pleased with the sales department at Kelly Ford, and especially pleased with Derek Ertz-Berger's (service advisor) personal help! We would certainly recommend them to others. Ford, and especially pleased with Derek Ertz-Berger's (service advisor) personal help! We would certainly recommend them to others. More

It is always a pleasure working with Derek for service/maintenance on our F150. He is very pleasant, knowledgeable and customer care oriented. Great job Derek! service/maintenance on our F150. He is very pleasant, knowledgeable and customer care oriented. Great job Derek! More

This is a really professional service rep, knowledgeable of the job and willing and able to help meet my vehicle needs. Thank you for all your help. of the job and willing and able to help meet my vehicle needs. Thank you for all your help. More

Frank is a great advisor. He is very knowledgeable and practical. He is always exceeding expectations. My vehicle is ready sooner than promised. Thank you! practical. He is always exceeding expectations. My vehicle is ready sooner than promised. Thank you! More

Great friendly service by DJ! DJ was waiting for me when I arrived 10 minutes early to drop off my car. He reviewed the service with me and I was on my way in 5 minutes to my morni DJ was waiting for me when I arrived 10 minutes early to drop off my car. He reviewed the service with me and I was on my way in 5 minutes to my morning activities with my husband and just 3 hours later, he called me to let me know my car was all done. It was washed and ready when I got back there! More

Professional and pleasant to deal with. Andy in the service department went above and beyond for me. He kept on with my warranty provider to make sure they paid for what needed to be paid for. Andy kep service department went above and beyond for me. He kept on with my warranty provider to make sure they paid for what needed to be paid for. Andy kept in constant communication with me. Excellent service. More

Mr. Kelly I just want to let you know that Derek has helped me through some difficult times with my truck between him and Jeremy I don't think this could ever happen I've had some bad times at the front helped me through some difficult times with my truck between him and Jeremy I don't think this could ever happen I've had some bad times at the front end it's corrected and once again my 2018 F450 pulled through I've been going to Kelly Ford since 2008 and I'll always be going back to Kelly Ford you have some fantastic people there thank you again and Derek you go Way Beyond the extra mile and so does Jeremy you guys go out of your way for me and I really appreciate it mr. Kelly you got some good people there I consider them my friends and family Derek until next time Charles klippel More

Great service I came to the dealership and I explained to the employee DJ Weston that I had an appointment and he took down all of my information. We went over what I came to the dealership and I explained to the employee DJ Weston that I had an appointment and he took down all of my information. We went over what I wanted done to service my car and he told me to wait inside. It didn't take long at all to service the car and I was very happy with the service and professionalism. More