Kelly Ford - Service Center

Friendly service writter and great service I switched to this dealership for service after not getting good service from a dealer farther north. Kelly handled a recall on my 2013 Fusion Hybr I switched to this dealership for service after not getting good service from a dealer farther north. Kelly handled a recall on my 2013 Fusion Hybrid quickly and professionally. Additionally, the took care a problem with the automatic A/C controls at the same time. I have since taken my 2006 F-150 to them for oil change, fast service while I waited. My 2009 Focus went to them for a driver side door latch issue, fixed quickly and correctly. My Fusion recently had the paint bubble on the hood. Kelly repainted the hood, again it was done quickly and professionally. The service department has done well. There were a few glitches with the Body Shop when they first inspected the hood, There was no one there when I went in, but it turns out I was there a little early. I hope they keep up their standards. Thanks again Judy! More

First visit, last visit. Made an appointment for my car to have its first oil change. Showed up to service center, and there was no record of my appointment. "New computer s Made an appointment for my car to have its first oil change. Showed up to service center, and there was no record of my appointment. "New computer system glitch' was the reason. Service took close to four hours for an oil/filter change, inspect a squeaky seat and inspect a clunky shift linkage. After several 'sorry to keep you waiting's I'm finally taken back to talk to a tech about the seat. I was told they would order parts, and get back to me. Never got back to me. Shift linkage was 'normal operation'... so I waited four hours for an oil change. Never got any paperwork after my visit... was just told 'to go'. Over a month later, and still no word about my seat repair. Customer Service Manager e-mailed my wife once (why? no idea) never returned my reply. Totally left hangin'. What a warm fuzzy feeling. Not my first issue with Kelly Ford, but my first experience with the Service Dept. made it my last. Why 2 Stars? Because my car didn't come out any worse than it went in, and the Service Reps were very personable. More

Horrible customer service I purchased my new Ford Taurus from this dealership in Late 2013. In 2014 we started experiencing a clicking noise in the front end while turning. The I purchased my new Ford Taurus from this dealership in Late 2013. In 2014 we started experiencing a clicking noise in the front end while turning. The first time we brought the vehicle in they told us that Ford had released a technical service bulletin for the issue and that all they would have to do is replace the washers in the steering to correct the issue. Well soon after picking the vehicle up from the dealership the noise was back. We brought it back in and the dealership advised that they really could not hear the noise but were going to replace the axle anyway as they felt this would solve the problem. They were wrong again. I brought the vehicle back into the dealership two more times with the same concern and they kept telling me that now they cannot hear it. I then scheduled an appointment for their shop foreman Paul to ride with me to hear the issue. I came in on the day we scheduled and waited for 30 minutes in the service drive for guy from the dealer to open my door and sit down not saying a word. I assumed he was the guy taking a ride with me and he said, "Yup, I don't work on cars anymore." As soon as we pull out of the drive the noise occurred. Paul, the "shop foreman," stated, "well we need it to happen more than once." We continued on our drive. We turned down a street and the noise happened again. This time he states, "well sometimes its hard to find a problem when it only does it twice." Once again we continued. The vehicle would click every time I turned and he started naming issues that could be wrong with the vehicle. We went back to the dealership were he then told the adviser working with me to schedule me in for a week away. Irritated by how I had been treated by a dealership that I purchased my car from, i decided to get a second opinion. I brought the vehicle to Palm Bay Ford which is actually 10-15 miles closer to me. I advised them of what the vehicle was doing, showing the service adviser one time the noise it made and he agreed there was an issue and would take care of it. Less than 24 hours later he gives me a call and sends a picture to my phone. The picture was of a bungee cord wrapped around my strut tower with the ends hanging on to different pieces of the car. He advised me they took the vehicle out for a drive, heard the noise, removed the bungee and the noise went away. How can this happen? I understand people make mistakes but for 6 months I had been complaining about a noise and they turned me away saying the here and see nothing. How would a dealership who claims they just rotated my tires have not seen this? Pathetic. Never use this dealership. More

Service visit I went in for an oil change and tire rotation recently. I also had to get other services since I reached 30,000 miles on my vehicle. I felt very comf I went in for an oil change and tire rotation recently. I also had to get other services since I reached 30,000 miles on my vehicle. I felt very comfortable and assured that my F150 would be running at top performance after all my services were completed. It always has in the past. I must say Fred Sicilia was very nice to me and made me feel very confident and trustworthy that my service needs would be met. It's also always nice to see My Bobby Brown and talk with him. His professionalism and utmost kindness to me goes above and beyond the call of duty. Sam Nocera More

LOF + TIRE ROTATION SERVICE I was overdue for an oil change and on vacation in Satellite Beach; so I googled the closest Ford dealer and found Kelly to be the closest. I went int I was overdue for an oil change and on vacation in Satellite Beach; so I googled the closest Ford dealer and found Kelly to be the closest. I went into the dealer without an appointment and drove right up to the service desk where Lori greeted me and took my information; she suggested a All points inspection and tire rotation also. I am not sure what the price difference is; because they DO NOT have the prices clearly visible at the service desk like my dealer back in St. Cloud, FL, has on the wall. My F-150 was moved right into the service area for the oil change. I think it took about 45 minutes, I am not sure because I was in a fantastic conversation with Terry Longmore (customer satisfaction mgr) about global logistics and how the US has moved from a manufacturing country to a service country; and if companies do not improve customer service, then customers will seek out others who will provide that service..(hint hint). Well after the oil change, Lori handled the "check-out". I told her I was a Ford Owner Advantage Club Member; but there wasn't any information on the Ford Database. I told her that was not logical since I had a membership since I owned my 2009 Ford. What is the sense of having an "Advantage" membership when obviously it did not provide any advantage to me. I even showed her my documentation from my dealership (Kisselback Ford) where I was enrolled in the 5 LOF program and this one was for free. Lori tried her best to track down my information, to no avail. But, she offered to use the $10 off Ford coupon to lower my $48 LOF + TR to $38. I thought the price was above the average for our area, because PeP Boys offer the same for $19.99. For the most part, I was somewhat pleased that Lori tried to assist me and then offered the price reduction. I will definitely use Kelly Ford again if Ford has my Owner Advantage information and if I have coupons to lower the price! More

Service Center I would NOT recommend this dealership at all. We had diagnostic service done on our FordF150 since it was running a little rough, and as it turns out I would NOT recommend this dealership at all. We had diagnostic service done on our FordF150 since it was running a little rough, and as it turns out new parts that were just replaced were taken out by a mechanic here while diagnosing why the truck was running rough. They removed new parts and put in old ones and since they were just put in we still had the receipts. We will be seeing legal action if they do not remedy this situation. The staff was also very unprofessional. Lori was our service manager and she was not knowledgable in the field at all. Poor, Poor, SERVICE! More

Oil Change Tire Rotation I was in for my scheduled oil change and tire rotation. I was greeted promptly by Tiger Trainer. He shook my hand and was very friendly as he always i I was in for my scheduled oil change and tire rotation. I was greeted promptly by Tiger Trainer. He shook my hand and was very friendly as he always is. All my needs and services were met on this Service visit. I am a completely satisfied customer and don't have any doubts about the performance of my vehicle. It really gives me peace of mind knowing that I am in good hands with Kelly Ford Service. It's also nice not to be considered just a number but a part of the Kelly Ford family. At least that's how I feel when I go in for services. A job well done and to be recognized. Sam Nocera More

Finally! A dealer that knows how to service a Fusion Hybrid Took my Fusion Hybrid in for an issue that had been check previously by another dealer. The inverter coolant reservoir was leaking at the cap. The oth Took my Fusion Hybrid in for an issue that had been check previously by another dealer. The inverter coolant reservoir was leaking at the cap. The other dealer wanted to change the cap. Kelly's actually diagnosed the issue as the reservoir being overfilled. The only people that had serviced my vehicle was the other dealer. Kelly's removed some of the fluid, pressure check the system and found the cap did not need to be replaced. Additional, I asked them to turn on my daytime running light, which the other dealer said could not be done. The tech did it with no issues or problems. Overall, a great experience. I now have a new dealer to service all my Fords. More

Why I chose Kelly Ford I have been feel very comfortable since I started going in for Service at Kelly Ford a few years ago. Knowing that I will be treated well and taken ca I have been feel very comfortable since I started going in for Service at Kelly Ford a few years ago. Knowing that I will be treated well and taken care of is of utmost importance to me. I must say that this is the best Service Department I have ever gone to. They are very professional and also treat customers with respect and high regard. I have only heard all good things about this dealership. That even gives me more confidence to keep going there for all my vehicle needs. Sam Nocera More

One extreme to the next Tommy, Thanks for all your help! We originally went into Ford that day to take our car to service. Things didn't go very well and we were pretty unha Tommy, Thanks for all your help! We originally went into Ford that day to take our car to service. Things didn't go very well and we were pretty unhappy. You knew how to handle the situation and calm us down. We really appreciate all you have done to get us out of the car we were in and into a great new Ford Focus that we love! If we wouldn't of had the opportunity to work with you, we would still be unhappy in the car we had. Again, we thank you for all the hard work and effort you put into making us happy! I know it wasn't an easy task but we appreciate all you have done! If there is anything we need in the future we will work with you and Phil only. You both were very patient and understanding the whole time. Again, thank you for all your hard work. Sincerely, Brittany and Shawn P.S. thank you for the floor mats! More