Kelly Honda

my first lease Friendly,considerate, and most important, the salesman was concerned about my needs in the vehicle I was leasing, overall a great experience for my fi Friendly,considerate, and most important, the salesman was concerned about my needs in the vehicle I was leasing, overall a great experience for my first lease More

Best car buying experience I've ever had. We're busy, 2 little kids and I travel a lot for work. So for me to take the time to even write this review speaks volumes. I couldn't be more imp We're busy, 2 little kids and I travel a lot for work. So for me to take the time to even write this review speaks volumes. I couldn't be more impressed with the team at Kelly Honda. From the get-go, James was responsive and helpful. I'm in sales myself so I know how hard it can be at times to draw the line between "selling" and still being a decent human being - he's figured it out. John jumped in to help on a day that James was out and helped move things along at the pace I had hoped for. They obviously have a good partnership. Initially, we were hesitant to purchase a car from Kelly simply because of the distance from where we live, very inconvenient. But James and John made it clear to me that it was worth the drive. We didn't meet Joseph until we came in to fill out the paperwork and I was like "who is this guy and why is he getting involved now..". James explained that he was the sales rep on the sale and handed us off to him. He couldn't have handed us off to a better person. Joseph was fantastic throughout. He put up with our 3 and 4 year olds in the dealership while we waited for credit approval, etc.. patient and nice the entire time. But on top of that, we were in a pickle: we live in Newburyport and I work in the city. We were hoping the car would arrive on a specific Friday we were both off, but it came late and everything couldn't be finalized until Monday - we couldn't figure out a way to coordinate the pickup. Joseph delivered the car all the way up to Newburyport on a Monday night and then spent well over and hour (well over) taking my wife through the details of the car. I wish I had a guy like that working for me - OUTSTANDING customer service and like James, a genuinely good person. It's corny, but it made you feel good about purchasing the car from someone like that. We've bought from a lot of dealerships over the years, some higher-end (Acura,Mercedes, Volvo) and some not, but none of them can compare to the experience we recently had with Kelly. Kelly Honda was awesome and it was sincerely appreciated. More

Service Dept. treated me very fair Although we didn't purchase our 2011 CRV here their service department has been taking care of my vehicle from Recalls, to LOF and brakes. I've been v Although we didn't purchase our 2011 CRV here their service department has been taking care of my vehicle from Recalls, to LOF and brakes. I've been very pleased with management and the Service Dept. writers. More

Upkeep I recently brought my 2014 Honda Accord in for a 30k check and received the prompt, efficient service that I have known to be the trademark of Kelly H I recently brought my 2014 Honda Accord in for a 30k check and received the prompt, efficient service that I have known to be the trademark of Kelly Honda The service advisor, Ariel Vittini, welcomed me and thoroughly explained what the service would involve, Later he suggested a tire alignment and stressed that Kelly was having a promotion for that sevrice today My car was ready in a timely fashion The experience was totally satisfying Ray Donnelly More

Best price They give me the best price for leasing an Odyssey. I leased a 2015 Touring for less than the 2016 EX-L shortly after the 2016 was released. Part of i They give me the best price for leasing an Odyssey. I leased a 2015 Touring for less than the 2016 EX-L shortly after the 2016 was released. Part of it is probably because the 2015 Touring had gone through the 1st year depreciation. But the fact that there are no changes in the 2016 compared to the previous model made the offer very attractive. I had Denise for a sales rep, she was very polite and helpful. She kept calling me with updates. I called the dealership one day before my appointment to pick up the car and they had it ready for me within 2 hours. More

Professional technician and service manager A downside is that the employees who answer the phone in the service area do not have a lot of knowledge about the service of the cars. For example, A downside is that the employees who answer the phone in the service area do not have a lot of knowledge about the service of the cars. For example, I called to ask if it was okay to take a trip to the Cape when I had a 10% oil reminder on my dash. The employee did not know, so I was put on hold while she asked a technician. Then I asked her what type of oil I would need to put in my CR-V and she put me on hold again to ask the technician. I made a very bad mistake by putting the oil into the transmission hole, so I called back and told the same employee what I did, and once again, I was put on hold for several minutes while she checked with the technician. I miss David (I believe that was his name), who had extensive knowledge about the service of my car. On a very positive note, my car was towed to Kelly Honda, in order to have the transmission flushed out and Ariel was great. He got the process started quickly and within an hour, the technician had flushed out the transmission area and I was on my way to the Cape. More

Purchase of 2015 Honda Odyssey Joseph was absolutely fantastic. He was clear, concise and very patient with my 3 and 4 year old who joined us for signing all the paperwork in the la Joseph was absolutely fantastic. He was clear, concise and very patient with my 3 and 4 year old who joined us for signing all the paperwork in the last stage of the process. Joseph even delivered our car when our schedules didn't allow for us to pick it up ourselves. He was friendly (excellent with my children) and he went the extra mile to explain all the features of the car even though it was late in the evening. He made sure I was completely comfortable with our new car before he left. I will ABSOLUTELY recommend Joseph to all my friends and family. Both Joseph and James made our car buying experience fantastic. We are very impressed with your team. Thank you very much, Kate Bauer More

very good For the most part the purchase of a new vehicle was uneventful. The salesman went above and beyond to get the sale done including having the vehicle r For the most part the purchase of a new vehicle was uneventful. The salesman went above and beyond to get the sale done including having the vehicle ready the next day. More

oil change Very efficient. Express oil change took only about half an hour. Would recommend Kelly Honda for both sales and service. We bought our car a year ag Very efficient. Express oil change took only about half an hour. Would recommend Kelly Honda for both sales and service. We bought our car a year ago from Eddie and he was great. The car just told us it was time for its first oil change. More