Kelly Honda

We are in the market to buy a new vehicle. When we visited the showroom and told the salesperson our expectation, he suddenly became uninterested (maybe the "we would not be buying right away" stateme visited the showroom and told the salesperson our expectation, he suddenly became uninterested (maybe the "we would not be buying right away" statement was not appealing to him) When we wanted to test drive the vehicle the salesperson came back (after the usual "let me find out") and said they are out of temp registration plates and have to wait for a while. The showroom was not that busy though. Made me wonder if they are really interested in making the sale (even if it is one month down the line) or have limited temp plates to take the car for a test drive. I guess Kelly Honda should invest in some extra temp registration plates :) More

Very friendly, started out giving us a fairly competitive price, about 800 more then the quote online from truecar right off the bat. Obviously they meant business and weren't fooling around. They were fair price, about 800 more then the quote online from truecar right off the bat. Obviously they meant business and weren't fooling around. They were fairly competitive on the tradein as well. This was our first stop so we wanted to see how close we can get to our quoted truecar price. We probably would have gone with them if they had the colors we were interested in and was not our first stop. More

I would like to say in all my years I have never had a more pleasant experience at a dealership than I did today. The poeple I mentioned above could not have been more courteous, business like and friendl more pleasant experience at a dealership than I did today. The poeple I mentioned above could not have been more courteous, business like and friendly. Not only did they treat me with respect, but they went out of their way to make sure I had everything I needed to make the purchase on a new car a pleasant one. I cannot state this enough if it wasn't for Dave Heney (pre-owned manager) I would not gone to this dealership as it is way out of the way, but I can say that it was worth my while to go to Kelly Honda in Lynn, Mass. More

On November 26th, 2010 I went to the Kelly Honda dealership in Lynn to buy a Honda Odyssey 2006. After I left the dealer I noticed the car was not driving straight, as if the tires were not aligned. dealership in Lynn to buy a Honda Odyssey 2006. After I left the dealer I noticed the car was not driving straight, as if the tires were not aligned. I also noticed one of the headphones for the backseats was not working. After I returned to the dealership for the second time, the problem was only resolved after many attempts and only after I threatened to take them to court. I was told my tires were aligned but the car continued to drift to one side. They told me my car was fixed but it wasn't. I took my car to Sears Auto, paid out of pocket for the alignment, and car was still drifting to one side instead of going straight. I was told that I needed new tires, so I paid for two new tires. But the car is still off balance. After running a car fax on my purchased vehicle I learned the car was involved in two accidents, which probably affected the car's alignment. In the same week, I noticed there was at least one screw missing from each tire and the car manual was missing. The Service Center was able to give me the screws the following week and I was told I would only receive the manual in two or more weeks. After waiting for two weeks I called the dealership and they provided me with a 2010 Odyssey manual, when my car is a 2006. When I was closing the deal I was promised an original (2006) manual and they failed to give me that. About one month later after driving through a puddle, water leaked into the carpets of the back of my car. I went to the dealer and asked if my warranty covered it, and I was told NO. What kind of warranty is this? I was guaranteed bumper to bumper warranty! So I had to pay out of pocket for the repairs. Now whenever it rains, there is water leaking in through the doors! My kids were complaining they were getting wet from the water coming in! I went to the dealer and was told my warranty does not cover that, and that I would have to pay $300.00 for repairs. The lights in my dashboard burned out twice. I was also charged out of pocket to get those lights fixed. What about my extended warranty?? To make matter worse, I began hearing noises in the transmission whenever it switches gears about one month ago. I went to the Kelly Honda Service Center in Lynn twice and was told the noise it was making was "normal". After I insisted with them several times they had me talk to a mechanic. He challenged me to drive any car on the lot because they ALL make that sound. But I didn't believe him. I've been a client of Honda for many years. When I lived in Brazil I had two Hondas, and I never heard a sound like that coming from the transmission. No mechanic has ever made such an absurd statement to me as this one did. I would like my case to be reviewed and that I receive the attention I deserve as a client. More

When I came to Kelly Honda, I knew exactly what model car I wanted. They didn't have one on the lot, so David Pereira located one, and had it brought to the Lynn dealership for me to test drive. David was I wanted. They didn't have one on the lot, so David Pereira located one, and had it brought to the Lynn dealership for me to test drive. David was patient with me during the entire process. He answered my questions and really took his time to make sure that I felt good about the car and the deal we put together. He wasn't pushy, and didn't pressure me into anything - he let me call the shots which I really appreciated. The team at Kelly took care of everything for me - my registration, my inspection sticker, they even switched my insurance over for me. They took the stress out of buying a new car, and left me with just the fun part. My purchase from Kelly Honda was by far the smoothest, easiest, and most pleasant car transaction I have ever had. I really love my new car and I am so glad I went to Kelly. I Highly recommend this dealership, and also suggest you ask for David Pereira. More

We went to Kelly to explore trading in our 2008 Honda Civic Hybrid for a 2011 Honda Fit. The salesperson listened to our interests, needs and concerned and worked with us, without pressure of any sort. Civic Hybrid for a 2011 Honda Fit. The salesperson listened to our interests, needs and concerned and worked with us, without pressure of any sort. This was an excellent experience from our side. More

Rhonda and Chris were so helpful and efficient...I live a distance from the Honda dealership in Lynn but would rather go to the Kelly Honda dealership than the one closest to my home for the service is alw distance from the Honda dealership in Lynn but would rather go to the Kelly Honda dealership than the one closest to my home for the service is always a great experience..... More