Kelly Honda

Everyone was very professional! I believe I paid an average price for the car - no big savings, but I did receive an excellent loan rate. Thank you! average price for the car - no big savings, but I did receive an excellent loan rate. Thank you! More

I went to this dealership to purchase a vehicle and I ended up purchasing a brand new 2011 honda. The sales personnel was very excellent as well the finance manager. Both did there best to ensure I was c ended up purchasing a brand new 2011 honda. The sales personnel was very excellent as well the finance manager. Both did there best to ensure I was comfortable with what I was buying and that I was getting the best value for my money. I would recommend this extraordinary team any day. Most definitely I will return. Great job Guys!!!! More

My wife and I went in to look at cars and really to get an idea of what make, model, year would best fit our needs. We recently had our first child and my wife did not own her own car, so we shared a vehi an idea of what make, model, year would best fit our needs. We recently had our first child and my wife did not own her own car, so we shared a vehicle. We had a month timeline in mind and knew that we'd probably have to deal with sales pressure. But to be honest, Aaron was great in working with us. We took most of his day test driving and gathering information about the different makes and models of vehicles for the past 5 years. We did inform him of what our plan was, that we weren't going to be purchasing that day, but most likely within the month and he gave us a lot of attention nonetheless. At the end of the first day, we traded information. When we got back in touch the following month, we showed up unannounced and Aaron was quick to make himself available to work with us. We narrowed it down to 2 vehicles that met our criteria and we decided on a car. Aaron was great to work with. He takes the time to follow-up, check in to see how things are going throughout the entire process and in a way where we didn't feel he was putting too much pressure on us or being pushy. Just friendly and nice to work with. Boulos Ferris, the Business Manager helped us find the best financing options to meet our scenario and he was great to work with as well. Very friendly and informative. Delivery was quick, and they helped us get the final touches finished quick and conveniently. We are happy with the whole process, and would go back the next time we are in the market for an automobile. More

This is my 3rd purchase from Kelly Honda (Lynn). Sales, Service & Finance dept. have always met my needs. They are down to earth and willing to please. And that is all any customer desires. Thank you al Service & Finance dept. have always met my needs. They are down to earth and willing to please. And that is all any customer desires. Thank you all for all your help. Sincerely, Terri A. DeFranzo More

My experience with Kelly Honda was very favorable. I went there to test drive a 2009 Pilot which was advetised online. I called ahead and the car was ready to test drive when I got there. I dealt with Joe Ri there to test drive a 2009 Pilot which was advetised online. I called ahead and the car was ready to test drive when I got there. I dealt with Joe Richard and he was very helpful and informative. When we sat down to talk price and deal we both went back and forth and I finally said I was not ready to buy then and there. No pressure from Joe at all. We finally did the deal a day or two later. I dealt with Boulos Ferris for all the paperwork and financing, and everything went quickly and smoothly. The interest rate was as good as any credit union in the area. I would recommend Kelly Honda to anyone. John K. More

My actual sales experience was okay. But my first experience with the service department was not good at all. My salesperson set me up with an appointment on a Saturday to get my side molding instal experience with the service department was not good at all. My salesperson set me up with an appointment on a Saturday to get my side molding installed ... when I got there in the morning, I was informed they were too busy and I'd have to wait 5 hours for the car. They said they would provide me with a loaner car if I waited until the following Monday morning. I agreed, but when I arrived on Monday morning, they told me there were no more loaner cars so they were calling for a rental car. I was on my way to work, and they told me it would only take a few minutes because the rental car company was down the street. At least 40 minutes later, and after asking them multiple times where the car was, a Hertz rental shows up. The car was battered and filthy inside and out. I expressed my dissatisfaction and frustration to the Honda financial guy who helped me with my car purchase, and he asked me if I wanted a ride to and from my train station via their courtesy shuttle car. I told him I didn't know they had this service. He was surprised no one mentioned it to me, and I finally did take the courtesy shuttle to my train and then back to the dealership after work. The communication was terrible .... no one bothered to ask me in the entire time I was sitting there stressed out waiting for this rental car (I was very late for work), if I would be interested in a courtesy ride. It took me complaining about the rental for anyone to suggest it. The entire ordeal that morning set me back one hour, and it should have not even taken half that time. I hope this isn't a hint of how the service department operates, because I will take my car for servicing to a different Honda dealership. More