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Kelly Honda

Lynn, MA

4.5
1,354 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers. When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs. We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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540 Lynnway

Lynn, MA

01905

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Showing 1,354 reviews

December 01, 2021

Have been going there for years and will continue to go to Kelly Honda for all of my future cars. More

by Lisacshow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Febonio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Kelly Honda responded

Hi Lisa! We certainly appreciate your loyalty! It's great that you continue to have positive experiences with us and that Julie has been so helpful!

November 29, 2021

Long-standing relationship with this dealership dating back thirty years including multiple purchases and many service encounters. They have always treated me fairly. The service has been slightly on the More

by Bandlledig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ruiz
Dec 14, 2021 -

Kelly Honda responded

Your loyalty and dedication sure mean a lot to us! It's great that over the years, you have had nothing but positive experiences and everyone has been so helpful and friendly! Please let us know if there is anything else we can do for you!

November 27, 2021

Very pleased with jose very polite and knows how to explain what they did needed oil change tires rotated More

by Pathoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Kelly Honda responded

We're happy to hear that! It is great that Jeff and Jose took excellent care of you and made sure everything was explained. We really appreciate you taking the time to share this with us!

November 14, 2021

I brought in my vehicle and asked for a few things things to be done yesterday. I pulled the vehicle in an waited for 10 minutes and finally got out and walked around looking for someone. I got a call back More

by ctcorb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
Nov 15, 2021 -

Kelly Honda responded

Hello, I am so sorry you had a less than positive experience during your recent service here at Kelly Honda. As an OEM ambassador and a representative dealership for Honda, our service staff are trained to look at service history here as well as other Honda Dealers in order to identify factory recommended services that are due on your vehicle. If there are services you believe were completed at a repair facility outside of a Honda dealer, absolutely communicate this as vehicle service history is important to consider when determining moving forward with recommended maintenance and service. In regards to your tire pressure, because we have severe change of temperature in this area of Massachusetts and New England after setting the tires to factory spec, depending on the outside temperature, as the vehicle starts in motion after, the temperature will rise if the outside temperature is cold and the pressure inside the tires is warm. We would be happy to readjust the tire pressures accordingly and as necessary if the tire pressure indicator light had come on the dashboard. You do not require an appointment for this, feel free to just pull right into our service drive. We do park vehicles directly next to service, but I understand we have had some very bad rain and weather recently! We do have service valet, although limited on staff, but we would be happy to pull in a vehicle for pick-up into our service drive upon request. Any lack of communication is not something we intend for, and apologize for that. I would love to reach out and have an opportunity to make this right. Feel free to reach out and ask for Adam Ragab directly, and we can chat more about this."

November 11, 2021

Terribly deceptive selling tactics. Received multiple upgrade offers for a 2021 Honda Accord to replace a 2020 Honda Accord. Finally decided to visit the dealership only to be told that the offer is no More

by djflanagan
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gerbino
November 11, 2021

Cody was very profesional throughout the leasing process he explained everything about the vehicle features and exceeded my expectations! Thank you so much! My vehicle arrived early and I am in love ! More

by jbsantos91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Michael
Nov 16, 2021 -

Kelly Honda responded

Congratulations on your new Honda! We are happy to know that you had the opportunity to work with Cody and that he took great care of you from start to finish! We really do appreciate you taking the time to share this with us - if there is anything else we can do, please do not hesitate to reach out!

November 08, 2021

Joseph is the best of all staff in this dealership!! he help out in everythin he can with regards to my CRV honda 2021 More

by maria
Recommend Dealer
Yes
Employees Worked With
Joseph Oise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Kelly Honda responded

On behalf of Joseph, thank you, Maria! We are happy to know that you had such a great time working with him and that he helped get you into your new Honda CR-V! If there is anything else we can do for you, please feel free to reach out!

November 02, 2021

Cody very good sales man I recommend it very nice contable service I recommend it 109_%%% More

by redsoxjacofred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryn Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Michael
Nov 16, 2021 -

Kelly Honda responded

Thank you so much! We're happy to know that you had a great time working with both Cody and Ryn and that they both took excellent care of you! We really appreciate you taking the time to share this with us!

November 02, 2021

Dealership is very clean and organized. The staff is all very professional. Service department was very helpful and thorough More

by Bswt2me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gerbino, Cody Michael
Nov 16, 2021 -

Kelly Honda responded

That means a lot to us! It's great that you enjoyed your visit with us and that both Cody and Joe were so helpful and friendly! We really appreciate your support!

October 15, 2021

I purchased a new Honda at this dealership within the last month. I picked it up this week. My salesperson, Diego Vasquez was fantastic. He took his time throughout the sale, answering all of my question More

by rgill815
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Vasquez----sales
Oct 16, 2021 -

rgill815 responded

I was very disappointed that I could not complete the Honda survey. I picked up my car on Wednesday night. On Thursday I went to complete the survey but it was disabled. Darn!!! I wanted to leave a glowing review of Kelly Honda. Such a professional group!!!

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