Kelly Honda

Great customer service My first time at this Honda dealership and I’m very impressed, the quality of the customer service is unbelievable. Morgan is great customer service a My first time at this Honda dealership and I’m very impressed, the quality of the customer service is unbelievable. Morgan is great customer service agent, very welcoming and professional. Because of Morgan Honda Kelly Lynnway is my dealer and I will definitely recommend it to everyone I know. Thank you so much Morgan for the great experience. More

Happy I am extremely happy with the whole experience and would recommend this dealership to my family and friends. John Moore was a delight to work with. I am extremely happy with the whole experience and would recommend this dealership to my family and friends. John Moore was a delight to work with. More

Overcharge by $2000! If I could give the service department negative stars I would. My girlfriend brought her Honda Pilot in for an oil change and a repair due to recall. If I could give the service department negative stars I would. My girlfriend brought her Honda Pilot in for an oil change and a repair due to recall. Robert, the technician, called with unfortunate news later that day: $3100 worth of necessary repairs, a new timing belt and "metal on metal" brakes that required new pads and rotors on all four wheels. We thought, "that's weird because the brakes worked fine and we hadn't heard any squeaking." When pressed a little, Robert offered that her brake pads were down to 15% and 5%. We called various local garages and found Robert's quote for the timing belt was $600-800 over the next highest option option, and we decided to do the brakes ourselves. I found over 50% left on 6 of 8 brake pads, maybe 30% on the lowest set (and still months away from needing to be replaced), and all the rotors were fine. To make matters worse, they botched the simple job they did perform - the oil was low and the cap was bouncing around loose under the hood. All told we saved $2000 from Robert's quote, enough to fly to Hawaii or pay for 16 years of Netflix!!. I don't want to ascribe duplicitous motives to Kelly Honda, but unless Robert is the worst mechanic I've ever met, he lied about the brake pads, using scary "metal on metal" language, to try to trick someone into making a poor decision. I assume that most people that take their car to a dealership for service are happy to pay a premium for the peace of mind of knowing a Honda trained mechanic is working on their car. I don't know why Kelly Honda and Robert felt the need to take advantage of that willingness to spend more, but we will be taking our business elsewhere. More

Inefficient Experience Recently made a used car purchase, and the process was more drawn out than it needed to be. Lots of items were not ready when I went to pick up the ca Recently made a used car purchase, and the process was more drawn out than it needed to be. Lots of items were not ready when I went to pick up the car, and they took a long time to address: -if you value my trade, do it during the test drive, not after I get back and I sit. To complete a test drive, negotiation, and paperwork took roughly 4 hours. -I wired money to the dealer in order to speed up the process (registration, inspection, etc) while I was at home. When I showed up, I got to wait anyway for the inspection to get completed! In the two days since they received money, registration and inspection was left until the morning i picked it up, causing delays and stress with insurance. -Some items with the car were missing upon arrival, and the car was not cleaned very well. The “quick” pickup process took 4 hours as well from the start of my appointment until I finally drove away. -In total, I spent about 8 hours in person at the dealership, and a few more hours on the phone. That all being said, I had some good experiences as well, usually during my time spent waiting: -Service staff was friendly and very helpful with requests -Salespersons walking around the dealership almost always made sure I was being helped -Generally knowledgeable staff More

Exceeding expectation I recently purchased my 2017 Honda Pilot from here. I got more than I expected. - Great customer service. - Best deal available in the market. - Th I recently purchased my 2017 Honda Pilot from here. I got more than I expected. - Great customer service. - Best deal available in the market. - The APR on my car loan was much better than offered by my bank. - Delivery on time. Special thanks to Ryn and Brian for making my first car buying a great experience. More