Kelly Honda

Not the friendliest of places I got a call telling me my car was ready for me to pick it up. I get there, pay for services, only to not be able to locate my car there after. Afte I got a call telling me my car was ready for me to pick it up. I get there, pay for services, only to not be able to locate my car there after. After being told it was outback 3 times, someome finally went and looked for the car. After 15 mins the man returned with my car in tow. Not sure what happened or why there seemed to be so much confusion, but it was annoying as xxxx to think that no one knew where my car was or that it was not ready when I got a call telling me that it was all set. There were two girls at the service desk where I made my payment. One was on the phone while the other never once looked at me or my husband as we stood in front of the register waiting to be tended to. A worker from outside came inside and was looking for information from the girl, who still never acknowledged us. It was the lady who excused herself saying she needed something and that it would be just a moment. After making my payment, the girl continued to say nothing and be unfriendly. I had no idea what to do or where to go from there to retrieve my car. Before walking outside, I had to inquire about my car seeing as how the girl failed to say anything to us. I would expect someone helping customers to be a bit more friendlier and welcoming working at a place like Honda. All in all, this was my third time at this location, and sadly I just never get good vibes from most of the people there. Having dealt with other Honda dealerships in the past, I’ve always had good experiences, not so much with this one. A google search has led me to another Honda dealership not too far from my home, I will be checking that location out in the future. Kenny was nice and helpful. More

love it They were very courteous and attentive to my needs .. got all my answers and they work super fast which is a plus to me ... thank you sooo much specia They were very courteous and attentive to my needs .. got all my answers and they work super fast which is a plus to me ... thank you sooo much specially Ryan he was on top of everything .. great job More

Quick and friendly Worked with me in a timely manner to get me into the car I wanted. Would work with them again in the future if in the market for a new car. Worked with me in a timely manner to get me into the car I wanted. Would work with them again in the future if in the market for a new car. More

Excellent service I liked the way they solved all my needs at the time of buying the vehicle and how to get a monthly payment appropriate to my budget Thanks for ev I liked the way they solved all my needs at the time of buying the vehicle and how to get a monthly payment appropriate to my budget Thanks for everything ..... Carlos morales More

Outstanding professional experience with Morgan Murphy Every company should have a Morgan Murphy. She went out of her way to make sure that I had an excellent experience. I bought two cars for both mysel Every company should have a Morgan Murphy. She went out of her way to make sure that I had an excellent experience. I bought two cars for both myself and my daughter from Kelly Honda two years ago. It is a pleasure to have it serviced there. Happy New Year! More

Save your sanity I recently bought a car here because it was a great deal, but learned only after making a non refundable deposit that you pay for that great deal by h I recently bought a car here because it was a great deal, but learned only after making a non refundable deposit that you pay for that great deal by having to put up with terrible customer service. At multiple times I thought they must have been joking with me because of how many mistakes were made throughout. I dealt with 3 different salesmen throughout the process: the first two who caused their share of [forgivable] frustrations, but the last of whom, Andre, exacerbated an already bad situation by being patronizing and even sardonic the entirety of our conversation. On the basis of this interaction alone I would not recommend this dealership to anyone looking to have a positive, trustworthy car-buying experience with competent and respectful staff. More

Stellar customer service Stopped by Kelly Honda in Lynn, MA for a routine oil change and state inspection. I was immediately greeted. The service technican was friendly, helpf Stopped by Kelly Honda in Lynn, MA for a routine oil change and state inspection. I was immediately greeted. The service technican was friendly, helpful and answered a couple of questions. Everyone I encountered during my visit was great. Highly recommend. More

Oil change This is my first experience to have my first Honda vehicle to be change oil in this dealership. They are friendly I highly recommend this dealership This is my first experience to have my first Honda vehicle to be change oil in this dealership. They are friendly I highly recommend this dealership More

Happy Customer Very quick process to test drive, finance and get the sale done. A day later I'm driving the car out of the dealership. Very happy with my CRV ! Ry Very quick process to test drive, finance and get the sale done. A day later I'm driving the car out of the dealership. Very happy with my CRV ! Ryn made the whole car buying process easy. More

i never received this bad customer service before This guy Jeremy McComb is such a rude and unfriendly person who doesn't even know how to communicate with customers. Really very bad behavior towards This guy Jeremy McComb is such a rude and unfriendly person who doesn't even know how to communicate with customers. Really very bad behavior towards customers. felling so bad i have to take a second decision and move to different brand. More