Kelly Honda

They Go the Extra Mile Dealing with these guys to help me purchase my leased car was a pleasure. Jose, in the finance department, was upfront and straightforward about the Dealing with these guys to help me purchase my leased car was a pleasure. Jose, in the finance department, was upfront and straightforward about the process and stuck with it every step of the way. And when my insurance company was dragging their feet in getting a necessary form over to him, he was very respectful of my time and even arranged transportation for me to run some errands while we waited. It's nice to experience such first class customer service... it seems something of a rarity these days (especially in the "back room", so to speak, of the finance department.) Now if these guys go the extra mile for you, it's a good guess everyone else upfront does as well ! More

2017 Honda Ridgeline B1 Service I came in in a Monday morning with no appt. for a B1 service (oil change and tire rotation) in my 2017 Honda Ridgeline. The service staff was very qu I came in in a Monday morning with no appt. for a B1 service (oil change and tire rotation) in my 2017 Honda Ridgeline. The service staff was very quick and friendly. I was in and out in under and hour. Excellent service in my opinion. More

Ryn Benson I dreaded the work that was going in to finding a new car. Ryn made it easy. He found me the car that I wanted. A Honda Fit with standard transmission I dreaded the work that was going in to finding a new car. Ryn made it easy. He found me the car that I wanted. A Honda Fit with standard transmission . I had no knowledge about the FIT before he suggested it. . Is a great car. The model in the lot did not have a sunroof which was one of the items I wanted. He was able to get one installed with a lifetime warranty. There was no pressure to buy a higher priced car. He was very helpful in getting the registration and inspection sticker done in a timely fashion. Will reccomend him to anyone who is looking for a new car. More

Easy, breezy service Comfortable waiting area with free wifi made my wait of less than an hour for an oil and filter and general maintenance very pleasant. Thanks Comfortable waiting area with free wifi made my wait of less than an hour for an oil and filter and general maintenance very pleasant. Thanks More

Does not honor written quotes Salespeople were fine and friendly. But the leadership does not honor what they say they'll do. We all expect dealerships to try to slip in extras Salespeople were fine and friendly. But the leadership does not honor what they say they'll do. We all expect dealerships to try to slip in extras and you have to be on alert and cautious when trusting what they verbally say as it is so easy for what's said to be changed or "misinterpreted." Kelly's is the only dealership I've encountered who has reneged on their written word! They gave a quote first verbally from Joe (General Manager), and then later in writing from Miguel and Harry on the go-ahead word of Joe, which I confirmed twice before heading in to buy (Bait). Once there, they (Angel and Andre) balked at the quote, but when I showed the email they sent me with all the details laid out, and the price, Angel said "one heck of a deal...okay!" Started drawing up the papers. Each time they brought out the papers, they had slipped something in and changed the agreement. I kept catching it, and they would re-examine their emailed quote and state "oh, our mistake." They'd go back to fix it, just to return with different details changed for the worse (Switch). Finally, the General Sales Manager (Andre) comes out and aggressively tells me "I'm not doing that deal" that they had put in writing to get me to come down. Shamefully, he then left the conversation so his salesperson (Angel) had to defend his decision...who did well as he could, as respectfully as he could. Clearly, integrity is not a quality the management here values or practices. To be blunt, even if they were to come back and offer me the car for an even better price, I would be very hesitant to accept as it seems to me that getting into business with them is dangerous. When not even their own written word is important to Kelly Honda, nothing this dealership does should be trusted. More

Good feeling leaving Good people good service. You dont have to worry when you leave the car with these guys. Bought my car from another dealer but was turned away. Kelly Good people good service. You dont have to worry when you leave the car with these guys. Bought my car from another dealer but was turned away. Kelly Honda took my car in no problem.. More

Phenomenal Experience After wasting some time across the street at a Toyota dealership, I decided to check out Kelly Honda since it was nearby. From the moment I stepped in After wasting some time across the street at a Toyota dealership, I decided to check out Kelly Honda since it was nearby. From the moment I stepped into the door to the moment I left with my car (and afterwards, really) I've been treated like an absolute queen and totally been amazed by the entire staff's professional courtesy, camaraderie, honesty, and willingness to go the extra mile. Extra points goes to James Hudson for being the sales rep that worked with us--he was genuinely kind and knew his inventory backward and forward, was adept at assessing what I was looking for, and was focused and confident without being aggressive at all. 5 stars. More

Quick, pleasant & easy I found this dealership through TrueCar because it had the car I wanted at the price I was looking for. After visiting its site & chatting online with I found this dealership through TrueCar because it had the car I wanted at the price I was looking for. After visiting its site & chatting online with a rep, I was sent an email with an iQuote from Harry Balla within a half hour, which honored the savings I'd found through TrueCar. When I arrived at the dealership, i was greeted by Harry, who then referred me to Sal Castro, who was very helpful with the test drive & answering questions about the car. When we finalized the deal, I was referred to Jose Soto, who was very thorough & professional in explaining my finance options, as well as respectful of my decision, with no pressure tactics. Finally, the transition from my car to my new HR-V was seamless & thorough. All in all, a pleasant experience! More

They are awesome! Every time I go to the dealership I am always treated so nice. They make sure I leave well informed and appreciated. I love my dealership! Every time I go to the dealership I am always treated so nice. They make sure I leave well informed and appreciated. I love my dealership! More

Good customer service I was treated very well and the service writer even gave me a discount even though I forgot my coupon. Thanks for the great service. I was treated very well and the service writer even gave me a discount even though I forgot my coupon. Thanks for the great service. More