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Kelly Honda
Lynn, MA
1,394 Reviews
We at Kelly Honda are dedicated to providing an easy and stress-free buying and servicing experience to every single Kelly customer. When we combine that commitment along with our knowledgeable Kelly staff, we are left with the result of happy Kelly Honda customers.
When you come back to our Honda Service/Parts Departments, you'll know us and we'll know you. You'll see and feel an immediate difference, before and after you buy anything. We're dedicated to taking care of all your Honda automotive needs.
We are at your service, with extended hours, 7 days a week. Visit us at our dealership in Lynn, MA today, or browse our selection of new Honda vehicles, pre-owned offers, and Honda service/parts options at our Kelly Honda website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,394 reviews
February 15, 2016
Great salesman We were looking for a used car - didn't really know what exactly we wanted. Our first stop was Kelly Honda and Ryn Benson was our salesman. We test We were looking for a used car - didn't really know what exactly we wanted. Our first stop was Kelly Honda and Ryn Benson was our salesman. We test drove a Nissan and a Honda, but weren't absolutely sold on either car and we were ready to leave. Ryn got us to sit down again and go over their list of other used cars. We came upon a 2013 VW Passat which sounded good, so we went for another test drive and as soon as my husband drove the car around the block he knew it was the car for him. Since we bought the car I've called Ryn on 3 occasions to ask questions and he's been able to answer them immediately or he's gotten back to me within a couple of hours with the answer. We had a problem with the driver's door lock and he arranged for the service and to give us a loaner car if necessary (it wasn't). He was almost entirely responsible for us staying long enough to buy the car and he's been terrific since then. Highly recommended!! More
by happycustomer
Employees Worked With
February 11, 2016
Drive It Like You Stole It At first, I went to Acura of Peabody...I was in and out within 10 minutes...horrible place to go to because I felt like they didn't want to help at al At first, I went to Acura of Peabody...I was in and out within 10 minutes...horrible place to go to because I felt like they didn't want to help at all after checking my credit. Going to places like these, I would expect them to try and work something out, no matter what. Then, I came to Kelly Honda and Ryn was able to help me out. I didn't get the car I wanted at first because of my credit. Ryn and Eli tried their best to help me at least get a car, I can get approved for. I test drove the 2014 Honda Civic LX and fell in love with it. It was better than nothing, though this car will help my credit. And while I was test driving, Ryn told me, "Drive it like you stole it!" and I stole it right out of their inventory. (Just kidding, this will be a long relation$hip.) Thank you, Ryn and Eli! More
by twelve57
February 05, 2016
service manager was excellent in telling me what was wrong with my car how they are going to repair my car!!!!!!!!!!! the intake workers were very polite!!! manager was excellent in telling me what was wrong with my car how they are going to repair my car!!!!!!!!!!! the intake workers were very polite!!!! More
by JOEMOZZA
Verified CustomerEmployees Worked With
Chris Osorio, Justin Maurais
February 05, 2016
No time for BS I had done my homework, and visited a few other dealers before coming back to Kelly Honda. Ryn Benson made my decision and final purchase quite easy. I had done my homework, and visited a few other dealers before coming back to Kelly Honda. Ryn Benson made my decision and final purchase quite easy. He's a no BS guy, straight shooter, to the point. Didn't try to over sell me and helped me decide between the Pilot and the CRV. This is my 3rd lease with Kelly Honda, I've always been pleased with my transactions, but this particular lease was so easy and exactly what I wanted. Thanks Ryn for your professionalism, I will gladly recommend you to others! More
by karenCRV
Employees Worked With
February 04, 2016
Surprise! When I brought my 2103 Pilot in for service I had agreed to talk to someone about doing a lease trade-up, but I wasn't expecting to drive away the sam When I brought my 2103 Pilot in for service I had agreed to talk to someone about doing a lease trade-up, but I wasn't expecting to drive away the same day with a new lease. The agreement we came to was good for everyone and I am enjoying my new car! More
by JANLYND
Employees Worked With
Ariel Vittini, Sal Castro, Eli Hanna, Brenden Kelly
February 01, 2016
Attentive and Professional They had the car I wanted and we're able to give me the price I wanted. They did all the foot work which workwd great and saved me time. This was an They had the car I wanted and we're able to give me the price I wanted. They did all the foot work which workwd great and saved me time. This was an overall good car buying experience. More
by Mommyof3
January 31, 2016
Friendly experience Very good costumer service , in & out quickly, enjoyed the nice and warm refreshments. Get to see the latest of all model. In the waiting room catch Very good costumer service , in & out quickly, enjoyed the nice and warm refreshments. Get to see the latest of all model. In the waiting room catch up with all the latest news, sports, and celebrity gossip. More
by PINTUPATEL913
Employees Worked With
Ariel Vittini
January 29, 2016
Everyone was very attentive from the minute we walked in! Everyone was very friendly and seemed to enjoyed helping us! I would definitely come back. Sal and the manager made every effort to meet our needs... Everyone was very friendly and seemed to enjoyed helping us! I would definitely come back. Sal and the manager made every effort to meet our needs... And they definitely did ! Great team! More
by SUSANASANCHEZ1980
Employees Worked With
Rhonda Psomos, Sal Castro, Eli Hanna, Brenden Kelly
January 29, 2016
Routine maintenance.. Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expecte Also worked with another lovely person in Service (wish I had paid more attention to her name..sigh)....and appointment went more quickly than expected! More
by IMPEPPER
Employees Worked With
Ariel Vittini
January 29, 2016
Frustrating After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conc After multiple instances of Kelly Honda employees finding big ticket items wrong with my car when I take it in for routine maintenance, I have to conclude that this dealership is not safe for me to return to. I think they see dollar signs all over my forehead when I walk through the door. On December 29th, when I got an oil change and some electrical work done, I was told that my tie rods would have to be replaced "pretty soon" -- but Justin assured me that it was not an emergency. "When you can get to it," is what he said. Funny that when I brought my car back in less than a month later (two weeks of that month I was on vacation and out of town, therefore not driving the car) for an Emissions Sticker, I was told that I wouldn't pass inspection without having my tie rods fixed. Now, wouldn't Justin have TOLD me that at the end of December? "I would recommend getting these done as soon as you can since you won't pass inspection without it." To me, this is what a reliable, knowledgeable repair team does. I suspect my car would have passed inspection somewhere else. In taking apart my car, mechanics (I worked with Kenny) found rusted bolts and things that needed to be replaced. And the alignment needed to be done. Okay, fair enough. I have a 2002 CR-V - it's an old car. My major complaint is the way I was not communicated with throughout this process of stacking repair upon repair. Kenny would call me and leave a message and even though I promptly returned his calls, he would suddenly not be available for hours. One ENTIRE DAY went by without a return call -- his excuse being that the receptionist "wrote down the wrong number." How ridiculous: I've been in the Kelly Honda system for years. Press a button and look it up. Also, if you can text me accurately, you have my correct number. I was given a loaner car, which I'm sure the dealership thinks is a great benefit. It is if you're getting your car back in a reasonable amount of time, sure. But every day that I'm driving a loaner I am at risk to accrue a liability. And since I had a little Civic during a snowfall (thanks for not thinking to put a snow brush in the trunk, guys), I was at even more risk to get dinged than usual. In the end, I went in for an emissions sticker on a Thursday evening and got my car back SIX DAYS LATER with an $800 bill. It would have been higher but since I had told Ariel that $800 was my maximum budget and he agreed that they would "take care of me" in a verbal agreement, they kept my bill to $800. I do appreciate that. I do not appreciate having to fight for it. My problem with Kelly is that this ALWAYS HAPPENS. I go in with an issue, it balloons into a huge repair bill, and I get my car way, way, way later than it is promised. I think this dealership is making money hand over fist on idiots like me who keep going in and thinking that Kelly Honda cares about anything but hitting me up for maximum repair bills every time I stop in. Everyone there is smilingly polite but they know the bottom line. Happens every time. More
by Honda Owner
Employees Worked With
Kenny Batista
