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Kelly Honda - Service Center

Lynn, MA

3.9
511 Reviews

511 Reviews of Kelly Honda - Service Center

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November 27, 2021

Very pleased with jose very polite and knows how to explain what they did needed oil change tires rotated More

by Pathoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Kelly Honda responded

We're happy to hear that! It is great that Jeff and Jose took excellent care of you and made sure everything was explained. We really appreciate you taking the time to share this with us!

November 20, 2021

WILLIAM TOOK REALLY GOOD CARE OF MY CAR . EXPLAINED THE WORK THAT WAS DONE AND MY ADVISOR WAS GREAT AS WELL. More

by Justin.flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryn Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Lazarus , Jeremy McComb, Kyle Milan, John Moore, Robert Batista, Joe Gerbino, Wil Castro
Dec 14, 2021 -

Kelly Honda responded

Hey Justin! We just wanted to reach out and say thank you for sharing this with us! It's great that you had such a good time working with William and that he made sure everything was explained to you! We will be sure to pass this along!

November 14, 2021

I brought in my vehicle and asked for a few things things to be done yesterday. I pulled the vehicle in an waited for 10 minutes and finally got out and walked around looking for someone. I got a call back More

by ctcorb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
Nov 15, 2021 -

Kelly Honda responded

Hello, I am so sorry you had a less than positive experience during your recent service here at Kelly Honda. As an OEM ambassador and a representative dealership for Honda, our service staff are trained to look at service history here as well as other Honda Dealers in order to identify factory recommended services that are due on your vehicle. If there are services you believe were completed at a repair facility outside of a Honda dealer, absolutely communicate this as vehicle service history is important to consider when determining moving forward with recommended maintenance and service. In regards to your tire pressure, because we have severe change of temperature in this area of Massachusetts and New England after setting the tires to factory spec, depending on the outside temperature, as the vehicle starts in motion after, the temperature will rise if the outside temperature is cold and the pressure inside the tires is warm. We would be happy to readjust the tire pressures accordingly and as necessary if the tire pressure indicator light had come on the dashboard. You do not require an appointment for this, feel free to just pull right into our service drive. We do park vehicles directly next to service, but I understand we have had some very bad rain and weather recently! We do have service valet, although limited on staff, but we would be happy to pull in a vehicle for pick-up into our service drive upon request. Any lack of communication is not something we intend for, and apologize for that. I would love to reach out and have an opportunity to make this right. Feel free to reach out and ask for Adam Ragab directly, and we can chat more about this."

October 12, 2021

It was done on time and the work performed as required. However, for some reason they did not do a car wash as performed in the past More

by mkfm15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Kelly Honda responded

We're happy to know that everything was done in a timely manner! It is great to know that you had the opportunity to work with Jonathan and that he made sure you were well taken care of. Thank you for sharing!

October 07, 2021

Kelly Honda Lynn is excellent great service great prices great staff very easy to work with More

by Sugrue. Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Batista, Morgan Murphy
Oct 08, 2021 -

Kelly Honda responded

This means a lot to us, Walter! We're happy to know that you have had great experiences here and are always well taken care of! We appreciate you taking the time to share this with us!

October 01, 2021

Service representatives are generally friendly, and I normally don’t have any issues. Went in for service at 6 PM this week and mentioned using either the $15 off an oil change coupon or the 10% off serv More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal Gaudreau
October 01, 2021

Very reliable service ,nice atmosphere Nice adviser Very reliable service ,nice atmosphere Nice adviser Bruno I would recommend Honda service to Everyone More

by allasoro
Recommend Dealer
Yes
Employees Worked With
Bruno
Oct 01, 2021 -

Kelly Honda responded

Thank you! We are happy to know that you had a great experience and that Bruno was so helpful and friendly! We see that while you had a positive experience, you left us one star. Would just mind updating it to reflect your experience? We appreciate it!

September 24, 2021

I just bought a Honda Pilot about month ago. I have to say the sale man and the service was very good. More

by JEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Kelly Honda responded

Congratulations on your Honda Pilot, Jen! We're happy to know that you had a great time working with Dan and that he took excellent care of you! If there is anything else we can do for you, please feel free to reach out!

Sep 28, 2021 -

JEN responded

Justin also was very nice to us. He sold us the Honda Pilot.

September 18, 2021

Horrible service and customer sevice. My car needed for be repair for 2.5 months and no one has followed up. I am disappointed. More

by Deandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gerbino, Krystal Gaudreau, Adam Ragab
September 17, 2021

The service guys was very nice and he explained what I needed to know for my future service More

by Bkong1057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Kelly Honda responded

On behalf of Jeff, thank you! We're happy to know that you had a great experience and that Jeff and the service team made sure you were well taken care of! We really appreciate you taking the time to share this with us!

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