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Kelly Honda - Service Center

Lynn, MA

3.9
511 Reviews

511 Reviews of Kelly Honda - Service Center

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February 11, 2021

I find Kelly Honda to be polite, friendly and try very hard to keep you happy. Totally efficient workers. Leave your car spotless after service. More

by Bam1572@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Delorbe, Krystal Gaudreau
Feb 16, 2021 -

Kelly Honda responded

That means a lot to us! We are happy to know that both Christine and Krystal have been so helpful and make sure you are well-tkaen care of. Thank you for taking the time to share your feedback with us!

January 08, 2021

Jonathan in Service was excellent. Very courteous, professional, and prompt. The service I received exceeded my expectations. The work was done within the timeframe Jonathan told me it would take. More

by plooby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Kelly Honda responded

On behalf of Jonathan, thank you! We are happy to know that you had such a great experience and that Jonathan took excellent care of you! We appreciate you sharing your feedback with us!

December 23, 2020

Service was efficient, and Jonathan, the service writer, was very helpful and professional, one of the best. I find the staff at Kelly Honda very concerned for the customers. More

by kevjfarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Kelly Honda responded

We are pleased to hear that! It is great that you had the opportunity to work with Jonathan and that he made sure you were well taken care of - we will be sure to pass this along! Happy holidays!

December 22, 2020

Jeff was very nice. Very professional I came to him with a little attatude. But it didn't faze him He kept his cool. Which changed My attatude. Thanks Jeff 👍 More

by Cici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Kelly Honda responded

Hi Cici! On behalf of Jeff, thank you for sharing this with us! It is great to know that you were well taken care of and everything tan so smoothly. We appreciate your feedback!

Dec 25, 2020 -

Cici responded

🌲

December 07, 2020

Making my appt was easy. Assistant service manager, Robert Batista, explained in good detail what my car may need. He listened to my concerns and decisions were made. Was given a lift to and from hom More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destin, Robert Batista
Dec 07, 2020 -

Kelly Honda responded

That is great to hear, Sue! We are glad that you had the opportunity to work with Robert and that he was more than helpful. Thank you for taking the time to share this with us!

December 03, 2020

Great service krystal always kept me updated on what there where doing to the vehicle and when the vehicle was goin to be ready thank you very much More

by Bebo.rcr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Gaudreau
Dec 03, 2020 -

Kelly Honda responded

On behalf of Krystal, thank you! We are glad that you received great service and that you were always kept in the loop regarding the status of your vehicle. We really appreciate you taking the time to share this with us!

November 29, 2020

I’ve always been hesitant to take my vehicles to a dealership for service so I’ve always just taken care of maintenance/repairs myself since peace of mind is paramount. However, Kelly Honda changed th More

by Sataban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Jonathan, Adam Ragab
Dec 01, 2020 -

Kelly Honda responded

On behalf of the service team, thank you! We are happy to know that both Jonathan, Chris, and Adam all took excellent care of you! It is great to know all three, as well as the women you spoke with on the phone, were all so helpful. We are more than happy to have you as a loyal and satisfied customer! Thank you again!

November 24, 2020

Jeff is great service advisor... I’m so happy they finished my car so quick yesterday... I didn’t expect that they will do that so quick.. Give this a guy a raise!! More

by ched4692
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Kelly Honda responded

On behalf of Jeff, thank you, Ched! It is great to know that the work on your car was finished in such a timely manner and that you were well taken care of, We appreciate you sharing this with us! Have a Happy Thanksgiving!

November 13, 2020

My daughter had a major problem with her car overheating, shaking, smoke/steam from hood and multiple lights in dashboard. Jeffry Ruiz in service area took control of the situation and everyt More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffry Ruiz
Nov 16, 2020 -

Kelly Honda responded

On behalf of Jeffry, thank you, Sherry! We are happy to know that your daughter's car was taken care of! We understand what dealing with car problems can be stressful, so we are happy to know that Jeffry was so helpful and assuring. Thank you, Sherry, for taking the time to share your feedback with us! We will be sure to pass this along to Jeffry!

November 11, 2020

We brought our Honda Odyssey in for three safety recall repairs. All the required parts were not in yet, but Jeff was very friendly, efficient, and professional. More

by stevear
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Kelly Honda responded

On behalf of Jeff, thank you, Steve! We are happy to know that both you and your Odyssey were well taken care of! It is great that Jeff was so helpful and made sure everything ran smoothly. We appreciate you taking the time to share your feedback with us!

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