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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,303 Reviews
Call Dealership (978) 774-1000
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155 Andover Street

Danvers, MA

01923

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Showing 1,303 reviews

August 19, 2026

5 star service every time and in all aspects ! Pick up , keeping informed including sending a video of things I should see and return of car More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
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Aug 19, 2026 -

Kelly INFINITI responded

Thank you, Kim! We’re thrilled to hear that you consistently receive five-star service from our team. From convenient vehicle pickup and regular updates to helpful service videos and the return of your vehicle, we’re glad every part of the process has made your experience easier and more informative. We really appreciate your continued trust in Kelly INFINITI and look forward to providing you with the same exceptional service every time!

August 19, 2026

Great experience working with Kelly Infinity and Jacob Made my deal feel like a very easy and stress free experience. I would highly recommend this dealership. Ricardo Raposo More

by rickraposo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Malburg
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Aug 19, 2026 -

Kelly INFINITI responded

Thank you so much, Ricardo! We’re so glad to hear that Jacob made your experience at Kelly INFINITI easy and stress-free. Providing a smooth, comfortable car-buying process is always our goal, and it’s great to know Jacob delivered just that. We’ll be sure to share your kind words with him. Thank you for choosing Kelly INFINITI, and we hope you enjoy your new vehicle!

August 18, 2026

Friendly and courteous customer service. My problem was solved in few minutes: Jeff D. Was very professional in explaining that my claim was not a real problem…I drove away with an handshake More

by pbotticelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado, Jeff Donovan
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Aug 19, 2026 -

Kelly INFINITI responded

Thank you! We’re glad Jeff was able to quickly address your concern, clearly explain what was happening, and give you peace of mind. We appreciate your kind words about Jeff’s professionalism and our friendly, courteous service. Thank you for choosing Kelly INFINITI, and please know we’re always happy to help whenever you have a question or concern!

August 17, 2026

Top notch from start to finish. Very professional & no pressure. We were very well prepared so no hassle. More

by mikevalaskatgis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Alterio, Sergey Grebenchuk, Junior Pena
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Aug 18, 2026 -

Kelly INFINITI responded

Thanks, Mike! We’re glad to hear your experience was top-notch from start to finish and that our team provided a professional, no-pressure environment. Making the process straightforward and hassle-free is always our goal. We really appreciate you choosing Kelly INFINITI and look forward to serving you again in the future!

August 17, 2026

I am a disabled Marine Corp veteran and money is always tight as we all know,I have a 2014 Infinity Qx80 and I thank God for Nick and Jeff in service they go out of their way to deal with my aftermarket More

by Philip Diblasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird, Jeff Donovan
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Aug 17, 2026 -

Kelly INFINITI responded

Thank you, Philip! We’re grateful to hear that they continue to go above and beyond, including working with your aftermarket warranty to help make your vehicle’s service needs as manageable as possible. We really appreciate your trust in the Kelly INFINITI service team. We’ll be sure to share your recognition with Nick and Jeff, and we look forward to continuing to take great care of you and your QX80.

August 17, 2026

they were very clear in explaining what needed to be addressed in my car. the team was very accommodating and pleasant to work with. More

by tarantochristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Nick Gird, Jeff Donovan
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Aug 17, 2026 -

Kelly INFINITI responded

Thank you, Christine! We’re glad to hear that our team took the time to clearly explain your vehicle’s service needs and made the entire experience comfortable and accommodating. Keeping our customers informed and providing a pleasant, professional experience is always a priority. We appreciate you choosing Kelly INFINITI and look forward to assisting you again at your next visit!

August 16, 2026

Nick is the best at customer service at Kelly Highly recommend asking for him when scheduling. More

by Tom.oconnor270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Print
Aug 17, 2026 -

Kelly INFINITI responded

Thanks, Tom! We’re so glad to hear that Nick continues to provide you with exceptional customer service. His dedication to making every service experience as smooth and positive as possible is truly appreciated. We’ll be sure to share your kind words with Nick. Thank you for choosing Kelly INFINITI, and we look forward to seeing you again at your next service visit!

August 15, 2026

The customer service be all staff was excellent. Junior was extremely knowledgable and ensured we purchased the SUV that would meet our needs. More

by lfrontiero319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior Pena, Matthew Johnson
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Aug 17, 2026 -

Kelly INFINITI responded

Thank you! We’re pleased to hear that our entire team provided excellent customer service and that Junior made such a positive impression. His knowledge and commitment to understanding each customer’s needs are an important part of the experience we strive to provide. We’ll be sure to share your kind words with Junior. Thank you for choosing Kelly INFINITI, and we hope you enjoy every mile in your new SUV!

August 13, 2026

they picked up my car at home and took it to be serviced. A nice benefit More

by ALAN2741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano
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Aug 14, 2026 -

Kelly INFINITI responded

Thank you, Alan! We’re glad our vehicle pickup service helped make your service experience more convenient. We’re always looking for ways to make maintaining your vehicle as easy and seamless as possible. Thank you for choosing Kelly INFINITI. We appreciate your trust and look forward to assisting you again!

August 12, 2026

I had an overall positive experience with Kelly INFINITI. Communication was good from the beginning. When my car arrived, I was notified that due to how busy the service department was, they would not be abl More

by Sam P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Hernandez, Javien Delgado
Print
Aug 13, 2026 -

Kelly INFINITI responded

Thanks, Sam! We really appreciate your patience and understanding regarding the longer wait, especially since your visit was unexpected and without a scheduled appointment. We're glad our service team kept you informed throughout the process, clearly explained what your vehicle needed, and ultimately resolved the issue. Providing professional, transparent communication is extremely important to us, and we're pleased that our team made your overall experience a positive one. Thank you for your understanding, your recommendation, and for choosing Kelly INFINITI. We appreciate your trust in our service team and look forward to assisting you again in the future!

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