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Kelly INFINITI
Danvers, MA
1,079 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,079 reviews
March 06, 2019
TERRIBLE CUSTOMER SERVICE!!! I've had 2 years of terrible experience with their QX30 lease. I've voiced my concerns with several of their employees and keep I getting the run arou I've had 2 years of terrible experience with their QX30 lease. I've voiced my concerns with several of their employees and keep I getting the run around with no amicable resolution. After they've made the sales transaction they seem to care less about any inconveniences they may have caused. They refuse to repurchase their faulty vehicle. I can go on for pages with examples of their awful service, the main one being having dropped my car there while on vacation, upon my return they had not ordered the part for the repair. A month and a half later without my vehicle for electrical repairs and still making payments on it is the current situation due to the part being on "back-order". Please do not ever purchase/lease from here; it will be a complete waste of your time and money. I had a better experience at Kelly Nissan in Lynnfield. More
by SONIAC1982
Employees Worked With
Adam Figueroa, Jasmin Seifija, Frank Falco
March 06, 2019
whit glove treatment My experience was a white glove rating . From my first phone call to the service team they worked around my schedule for scheduling my appointment. an My experience was a white glove rating . From my first phone call to the service team they worked around my schedule for scheduling my appointment. and also setting up a loaner car when needed.. Great service!!! More
by Shep24
Employees Worked With
Matt Shafman, Ryan Seely
March 05, 2019
Service is great Great dealership. From top to bottom. Pete in service is very thorough and explains things well. Mgmt is top notch. Just excellent service and friendl Great dealership. From top to bottom. Pete in service is very thorough and explains things well. Mgmt is top notch. Just excellent service and friendly More
by G37x
February 28, 2019
Recalled airbag In fall of 2018, I came in for airbag replacement. Used a vacation day. I waited a couple hours to find out a special part was needed. Jan 2019 I re In fall of 2018, I came in for airbag replacement. Used a vacation day. I waited a couple hours to find out a special part was needed. Jan 2019 I received several post cards that the part was in. I called and made an appt to come in to replace airbag. Again took a vacation day to come in for airbag replacement in Feb. waited about an hour to find out the airbag in fact was not there. I was told post cards came from corporate so you aren’t responsible for that?? When I made the appt I said what it was for. Did anyone check to see if the part was there??? I love my QX4! She has been with us since she was made. Infiniti makes a great product but there is a disconnect in the service. More
by Disappointed
Employees Worked With
No idea who is responsible for these mis steps.
February 27, 2019
Terrible Brought my car in for service on three different occasions and each occasion the original problem was never fixed. For a paying customer the service I Brought my car in for service on three different occasions and each occasion the original problem was never fixed. For a paying customer the service I received was unacceptable and very disappointing. More
by Gene
Employees Worked With
Frank Falco
February 22, 2019
Kelly Infinity Car went in for some minor repairs and a loaner car was waiting - easy dropoff and they called when car was ready!! They are great here at the end I a Car went in for some minor repairs and a loaner car was waiting - easy dropoff and they called when car was ready!! They are great here at the end I added an inspection Sticker and new windshield wipers. they were nice enough to add these on and my car was still done quickly. More
by Cento
Employees Worked With
Frank Falco
February 18, 2019
Excellent Everyone at Kelley Infiniti where very accommodating to my needs in choosing the right vehicle. This is the second car for them They’re excellent Everyone at Kelley Infiniti where very accommodating to my needs in choosing the right vehicle. This is the second car for them They’re excellent More
by Patricia12
February 09, 2019
Awesome!!! My experience on Kelly Infiniti was awesome since i get there i feel comfortable with the staff and they help me to get my car easy and fast. I like t My experience on Kelly Infiniti was awesome since i get there i feel comfortable with the staff and they help me to get my car easy and fast. I like to thanks to Bruno Aguilar on the sales department and Kell Falite on Finance department. More
by Infiniti
Employees Worked With
Kell Falite, Bruno Aguilar
January 25, 2019
Ryan and especially Matt were superb The service was exceptional, did not have to wait very long. Matt Shafman was very friendly and made me feel at ease. Everything was explained clearly The service was exceptional, did not have to wait very long. Matt Shafman was very friendly and made me feel at ease. Everything was explained clearly and the vehicle was ready sooner than I expected More
by Alaska
Employees Worked With
Ryan, Matt Shafman
January 24, 2019
Routine service Matt and Frank in the service department gave me excellent treatment today including a free Loaner for relatively minor work. I apppreciated the ca Matt and Frank in the service department gave me excellent treatment today including a free Loaner for relatively minor work. I apppreciated the care and time they gave me as an infrequent customer. Keep it up guys. I’d also like to give a compliment to Adam as well who I have called in the past to ask questions by phone. He hasn’t steered me wrong yet. Thank you Adam. More
by Peter V
Employees Worked With
Adam Figueroa, Matt Shafman, Frank Falco
