Kelly INFINITI

!!!! Not happy !!!! When I started coming at Kelly Infiniti I really love it great costumer service and fast service I lease 2 cars both Q50 The reason that I'm not When I started coming at Kelly Infiniti I really love it great costumer service and fast service I lease 2 cars both Q50 The reason that I'm not happy Before the last service I had to wait at least 3 hours for a oil change which I don't think that's fair my car was parked outside for while and I had to tell the person that was helping me to get me going he didn't even have an idea that the car is outside I had to wait one more hour for no reason and asked him again I have to go please finish your paperwork please again he's ok let me check I told him that the car is outside finally half an hour after that I got my keys pay and got out of there I didn't want to come back there because of this reason. I had a recall for one of my cars and I decided to choose Kelly Infiniti again I asked if I can have a car to go back to work they said definitely I left work for an hour so I can drop the car and again the person the assisted me told me the unfortunately we don't have any car available is anyway you can come tomorrow I had to put all my personal stuff back that I took out and I said I'm disappointed but that's fine I went the next day ready to drop my car and they told me that your car doesn't have a recall hhmm very interesting after asking why they left me an appointment if I don't have a recall I mentioned I have 2 Infiniti's maybe is the other one and they said ohh yeah is the other one mad again I said okey great let me go get the other car and bring it the answer was ohh unfortunately we can't give cars on Friday!!! Really after I came 20 times there and wastes so many hours that's the answer u got and the end they said bring the car and we will give you one which I did 3 days after I got a call that my car is all set oil change the recall but I can't do the inspection sticker because the wipers are not in a good condition really??? The car is new and I know I didn't need new wipers I said don't do the inspection then I will do it at another place he's like never mind it I will give u a discount I'm like thank you so much I went drop off the car and got my car thanked everyone when I got close to my car 1 was not washed 2 I'm not an idiot the wipers were the same not change !!! I apologize for my complaint I don't mean to get anyone in trouble I'm not doing this to get any discount or anything free I just wanted to express my thoughts I'm not walking in that place anymore and I can't wait to finish my lease The only person I have so much respect is Dave from service he left and I heard that he came back he just amazing guy that all Sorry and thank you More

Kelly Infiniti car service experience Pete in service was very helpful and courteous. Car was serviced faster than expected, which was great. I would ask for Pete the next time I need se Pete in service was very helpful and courteous. Car was serviced faster than expected, which was great. I would ask for Pete the next time I need service. More

The service department is not organized I have had my car for almost 3 years and almost dread every time I need to bring it in for service. They are disorganized and never seem to have a loa I have had my car for almost 3 years and almost dread every time I need to bring it in for service. They are disorganized and never seem to have a loaner car available. This last visit I called said my visor was broken and he said you need a replacement. I was told he would order part, have loaner ready but I needed to wait 2 weeks. Inconvenient but understandable. I came in and the part wasn’t there, no loaner vehicle. Frustrated Ryan was able to get the part and do it in an hour which I was grateful for. Waiting for my car I see it’s pulled up but yet no one came to get me. I finally go to my car and there is a white mark on my drivers door. I suggest if you buy an Infiniti go to a different company for service. This is not the only time I have been left frustrated with service at this location. More

Too long Appeared at 9:45 for a 10 am appointment. New employee being trained took 1/2 hour to log me in then til 11:45 to finish. Appeared at 9:45 for a 10 am appointment. New employee being trained took 1/2 hour to log me in then til 11:45 to finish. More

Service visit I took my car in for a scheduled oil change and to diagnose a clicking noise. My car was not looked at until 3 days later. I was not called and had to I took my car in for a scheduled oil change and to diagnose a clicking noise. My car was not looked at until 3 days later. I was not called and had to keep calling to find out what was going on with my car. Very frustrating and inconvenient as I had plans to go away that weekend and my 2 infant car seats were in my car. I have brought my car here in the past when it was Kelly infinity and never had an experience like this. I should not have to keep calling to check on my car and what's the point of scheduling an appointment if they are not going to look at my car during that time. More

Excellent Customer Service Have been coming to this Dealer for the past 7 years. Never disappointed.Staff is always extremely pleasant and ready to assist you on everything you Have been coming to this Dealer for the past 7 years. Never disappointed.Staff is always extremely pleasant and ready to assist you on everything you need. Keep up the great work. More

Emergency Tire Replacement Called them in the AM and they got me in same day. As it turned out I needed two tires replaced not just the one. Overall- great service from the ser Called them in the AM and they got me in same day. As it turned out I needed two tires replaced not just the one. Overall- great service from the service staff. I was in and out of there within an hour. Exceptional work. Thank you, The team there has earned my family’s business moving forward. More

Great It was great James Atkins and Peterson Charles were very helpful. They were very informative with the products and were not pressuring us. Great exper It was great James Atkins and Peterson Charles were very helpful. They were very informative with the products and were not pressuring us. Great experience both are very professional while also being very friendly. This is hard to achieve. More

Great experience Derek worked diligently to get everything done! Happy with the way he took care of us and he stopped at nothing to make sure everything was all right. Derek worked diligently to get everything done! Happy with the way he took care of us and he stopped at nothing to make sure everything was all right. More