Kelly INFINITI

Great experience Derek worked diligently to get everything done! Happy with the way he took care of us and he stopped at nothing to make sure everything was all right. Derek worked diligently to get everything done! Happy with the way he took care of us and he stopped at nothing to make sure everything was all right. More

Oil change Went in for an oil change took two hours which was outrageous. Need to get more techs. Probably won’t be going back there. Never should have combined Went in for an oil change took two hours which was outrageous. Need to get more techs. Probably won’t be going back there. Never should have combined the two dealerships, they are very under staffed. More

Poor customer service My car was brought to Kelly Infiniti out of necessity to repair some damage from an accident my vehicle had. The first issue that my car was brough My car was brought to Kelly Infiniti out of necessity to repair some damage from an accident my vehicle had. The first issue that my car was brought there for was that it would not start in park. The body shop where I was having the work done brought my car there for repair. The issue was fixed, however, the dealership missed a broken engine mount and allowed my car to be driven off the lot. The broken engine mount appeared to have re-damaged what was just repaired and/or caused additional damage. My car went back on May 4th. Kelly Infiniti didn't communicate to the body shop that the part was on back order until about 10 days after they had my car. Whats worse, is that they didn't know how long it would be before the back ordered part was available. Eventually I called to speak to a manager, Matt Shafman. I left 2 different messages and my calls were not returned by Matt. Instead he sent my information to Amando Colangelo. Amando was helpful in that he gave me the part number to try and source myself, but, not much more than that. At a point after this conversation it came to light that the part wasn't available for release until June 22nd. At that point it would be another month before I could get my car back. I asked Amando (via email) if they would pull the part from a car on the lot and put it in my car in the interest of getting me back on the road sooner. They refused (as is their right), but not to me, to the body shop who had to call them and ask because Amando wouldn't answer my email. Kelly Infiniti is not the dealership where I normally have my vehicle serviced. I ended up reaching out to the dealership where I have my car serviced normally. They told me that to have my car towed there and they would fix it. My car arrived on a Friday afternoon and was repaired by Saturday afternoon. If I had left my car with Kelly I wouldn't have seen it until the end of June. I would suggest, to Kelly Infiniti management, that when a customer requests a call from a manager that a manager returns that phone call instead of having a service advisor return the call. You guys really dropped the ball here. I fail to understand why another dealership was so willing to get me on the road that they borrowed the part from a car on their lot, but you were unwilling to do the same. More

Great service great service from the moment I walked in. Nico was the best sales agent I have ever dealt with. He went above and beyond. Wonderful experience. I hi great service from the moment I walked in. Nico was the best sales agent I have ever dealt with. He went above and beyond. Wonderful experience. I highly recommend seeing Nico. You will never feel pressured. Also, dave in finance was great. Thank you to all. More

Excellent work The car was delivered on time on - very quickly to accomadate my needs. Juan and Wilson were very helpful and answered all my questions. Excellent job The car was delivered on time on - very quickly to accomadate my needs. Juan and Wilson were very helpful and answered all my questions. Excellent job! More

Excellent place to do business Matt Shafmaan is a first class service manager he knows how to take care of Kelly customers. I would highly recommend using Kelly Infiniti for buying Matt Shafmaan is a first class service manager he knows how to take care of Kelly customers. I would highly recommend using Kelly Infiniti for buying a new car and for service. More

First visit This was my first time to the Danvers location and Armando was awesome. Real nice guy. Took his time speaking with me as I just bought the car used. This was my first time to the Danvers location and Armando was awesome. Real nice guy. Took his time speaking with me as I just bought the car used. The place was clean and comfortable. The checkout lady was also very pleasant. I wasn’t sure what to expect. I typically go to the Mercedes dealership in Burlington with my precious car and they tend to be pushy. Everyone was super nice here and I definitely will be back. More

Service is amazing Anytime I bring my car into the service department, it makes me feel confident that it will be safe and in a trustworthy place. Service is really quic Anytime I bring my car into the service department, it makes me feel confident that it will be safe and in a trustworthy place. Service is really quick that’s the best part! More

50k tune Matt & Armando are 2 terrific service specialists who take remarkably personal care of Inginity owners! Cindy @ the reception desk leads a knowledgeab Matt & Armando are 2 terrific service specialists who take remarkably personal care of Inginity owners! Cindy @ the reception desk leads a knowledgeable, efficient and caring team. More

Excellent buying experience A very professional service. Very friendly stuff and overall experience is great. Sale went smoothly, everything was explained in details and did not A very professional service. Very friendly stuff and overall experience is great. Sale went smoothly, everything was explained in details and did not take a lot of time. More