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Kelly INFINITI

Danvers, MA

Overview
Reviews
4.9
1,259 Reviews
Call Dealership (978) 774-1000
View Awards

155 Andover Street

Danvers, MA

01923

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Showing 1,260 reviews

June 25, 2026

I recently had some major repairs done, Kelly Infiniti made it easy. Nick in service was super responsive, transparent, and kept me updated throughout the repairs. I’ve been going to Kelly for 15+ years, More

by HockeyDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jun 25, 2026 -

Kelly INFINITI responded

Thank you so much for your loyalty! We truly appreciate the trust you continue to place in Kelly INFINITI. We're glad to hear that Nick provided the responsive, transparent communication that helped make a major repair process as easy and stress-free as possible. Keeping our customers informed every step of the way is something we take great pride in, and we're happy that Nick delivered that experience for you. Thank you again for your continued support. We value your business and look forward to serving you for many more years to come!

June 25, 2026

Nick and his team are efficient and always provide great customer service. Always a pleasure to have them service my car. More

by Castandre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird
Report | Print
Jun 25, 2026 -

Kelly INFINITI responded

Thank you, Castandre! We’re delighted to hear that Nick and the entire service team continue to provide efficient service and excellent customer care. Knowing that it’s always a pleasure to have your vehicle serviced with us is the highest compliment we could receive. We truly appreciate your trust in Kelly INFINITI and look forward to continuing to provide you with the exceptional service you’ve come to expect. Thank you for being a valued customer!

June 24, 2026

They make you feel like family. In my 8yrs, with Kelly Infiniti, there detailed concern for customer service and support. More

by Adistar624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Avola, Maria Capano, John Delrosario, Cong Truong, Jasmine Hernandez, Nick Gird, Casey Pakkila, Matheus Neves, Javien Delgado, Jeff Donovan
Report | Print
Jun 24, 2026 -

Kelly INFINITI responded

Thank you for your wonderful review and for being part of the Kelly INFINITI family for the past eight years! It means so much to hear that our team's commitment to customer service and support has made such a lasting impression. Building long-term relationships with our customers is incredibly important to us, and we're honored to have earned your trust over the years. Thank you for your continued loyalty and kind words. We look forward to serving you for many more years to come!

June 24, 2026

Employees are all very friendly. Two comfortable waiting areas. I have never had a complaint about the service provided. More

by Jaimelynn820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Nick Gird
Report | Print
Jun 24, 2026 -

Kelly INFINITI responded

Thank you, Jamie! We’re happy to hear that you consistently enjoy working with our friendly team and find our waiting areas comfortable during your visits. Knowing that you’ve never had a complaint about the service we provide is one of the highest compliments we can receive. We truly appreciate your trust in Kelly INFINITI and look forward to continuing to deliver the exceptional experience you’ve come to expect. Thank you for being a valued customer!

June 23, 2026

Fantastic and kind . service.fast and accurate to my needs superior and diligent performance every time More

by Carmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Report | Print
Jun 24, 2026 -

Kelly INFINITI responded

Thank you so much, Carmine! We’re pleased to hear that you consistently receive the kind, fast, and accurate service you deserve. Knowing that our team continues to meet your needs with superior care and attention to detail means so much to us. We truly appreciate your trust in Kelly INFINITI and look forward to providing the same exceptional experience every time you visit. Thank you for being a valued customer!

June 23, 2026

My experience with Kelly Infiniti was excellent when I bought my car there recently. There was no pressure to purchase any warranties I didn't want; the transaction was quick and painless; they made it v More

by marciakoury
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Junior Pena
Report | Print
Jun 24, 2026 -

Kelly INFINITI responded

Thank you, Marcia! We’re thrilled to hear that your recent vehicle purchase at Kelly INFINITI was excellent. Providing a transparent, no-pressure environment is very important to us, and we're glad you felt comfortable throughout the process. It's wonderful to know that the transaction was quick, painless, and easy from start to finish. We truly appreciate your trust in our team and your kind feedback. Congratulations on your new vehicle, and thank you for choosing Kelly INFINITI! We look forward to assisting you again in the future.

June 22, 2026

Kelly Infinity has been a wonderful experience for me. Making it easy and convenient for me to buy my third vehicle with them. I recommend to anyone to shop for a car with Kelly Infinity. The customer ser More

by Ircaniav
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior Pena
Report | Print
Jun 23, 2026 -

Kelly INFINITI responded

Thank you so much for your kind words and continued loyalty! We’re honored that you chose Kelly INFINITI for your third vehicle purchase and that we’ve been able to make the process easy and convenient each time. Providing exceptional customer service is our top priority, and it means so much to hear that your experiences have been so positive. Thank you for your recommendation and for being a valued member of the Kelly INFINITI family. We look forward to helping you for many years to come!

June 20, 2026

They left Oil all over the engine they over tighten the oil cap. I had to use a wrench to get it loose. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Capano, Jasmine Hernandez, Nick Gird, Casey Pakkila
Report | Print
Jun 22, 2026 -

Kelly INFINITI responded

We are sorry to learn about this, Ron. Please feel free to reach out to us directly at 978-774-1000 so we can look into this further. Thank you.

June 20, 2026

Our recent experience at Kelly Infiniti was good. Check in and check out was professional and courteous - our service advisor Javien was attentive and accommodating. More

by Camwood968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javien Delgado
Report | Print
Jun 22, 2026 -

Kelly INFINITI responded

Thank you, Cam! We’re glad to hear your recent visit went well and that your check-in and check-out experience was professional and courteous. It’s great to know Javien provided attentive and accommodating service throughout your visit. We truly appreciate you choosing Kelly INFINITI and look forward to seeing you again for your future service needs!

June 10, 2026

Super friendly and helpful. The dealership was very organized as well. Will be coming back in the future! More

by Mike Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gird, Jacob Malburg
Report | Print
Jun 10, 2026 -

Kelly INFINITI responded

Thank you, Mike! We’re so glad to hear that you found our team friendly and helpful and that our dealership provided an organized and enjoyable experience. Your kind words mean a lot to us, and we’re thrilled to know you plan on coming back in the future. We look forward to welcoming you again at Kelly INFINITI!

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